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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #35699
    Richard Pineda
    Participant

    Hi, hello. First to say, thank you for an excellent plugin. It works like a charm, with one small problem. At this moment I prepared some sample products as admin logged in. Also perfect. Now I wanted to take a look on the front page vendor dashboard. Of course I got message that I do not have an Vendor account. Now I log out, and can not click anymore on login, it opens a error page:
    The —-.com page isn’t working. —-.com redirected you too many times.
    Try:
    Reloading the page
    Clearing your cookies
    ERR_TOO_MANY_REDIRECTS
    Btw. I am using woo-commerce 2.6.1 and latest WC Vendors from today
    I deactivated WC Vendors, since that happened first after plugin install, no more problems with logout and login. On reactivate, same as before. I can click logged out the following without problems: home, shop and cart. Error page loads on click: register, login, members, and all the rest of my menu items.
    I checked info here and tried to change the php in front folder like advised, nothing happened.
    There was 3 error in WC status, 1. php version was 5.5, i changed as advised to 5.6 2. mbstring was not enabled and 3. soap also not enabled. I enabled both, clicked save.
    Same problem. I tried to turn off all other plugins, except Ultimate member, because afterwards there was no login at all, had to login via WP login.

    My second question is regarding to the product images. I did format them all to 800×800, like told on WC site, on first check, everything perfect. After installing WC Vendors, suddenly all pictures are blur, like in very low resolution. So I updated all photos to higher resolution and perfect….until i logged out and via wp login again, click on shop, again all photos blur. But inside WP Media the pictures look crystal clear. I am pretty sure, that I do something wrong because of my lack on knowledge. Maybe you can be so kind and can give me advise.
    thank you very much.
    (I attached screen shots, but blacked out site name because of harmless adult content, if needed, i can send admin access via PM here)

    #35705
    WC Vendors Support
    Participant

    ERR_TOO_MANY_REDIRECTS — that means you’ve got your WC Vendors and/or WooCommerce pages screwed up. 😉 wp-admin > WooCommerce > Settings > Accounts make sure the page is set. Then wp-admin > WooCommerce > WC Vendors > check all tabs make sure ALL pages are set! Have fun.

    #35980
    Richard Pineda
    Participant

    Thank you Ben for answering. I did that, everything looks fine, but still no way to login back. I just tried over and over again with turned off other plugins, everything. I think it is Ultimate Member related. If some new info, please let me know

    #35994
    WC Vendors Support
    Participant

    Disable all plugins other than WC Vendors Free, Pro, and WooCommerce. Test. Does it work? If yes, then it’s another plugin.

    If it does not work still, then it’s most certainly missing pages or pages without the correct shortcode being used. Go through all the tabs as mentioned earlier………

    You can also go to your WooCommerce System Status Report as it instructed you to do before you created this topic, and look for any errors on that page, too.

Viewing 4 posts - 1 through 4 (of 4 total)
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