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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #65414
    Nathan
    Participant

    I’m having the following issues:

    None of my vendors can override the default shipping. No matter what they do, they can’t override anything.

    None of my vendors can login, the login screen times out.

    If/when they can login, vendors get a 404 page whenever they log out.

    Here is a vendor login:

    #65459
    Anna
    Member

    @rippkedesign
    1. For shipping- do you mean the vendors are unable to set their own shipping rates in their pro dashboard > settings > shipping? DO you have Vendor Shipping enabled and configured? (wp admin > woocommerce > settings > shipping > vendor shipping)

    2. Are you using the my-account page to have them login, or are you using the fancy forms made by buddyboss? If the latter, if you have then login by going directly to the my-account page, can they login without issues?

    #65471
    Nathan
    Participant

    They are able to set the shipping, but it does not override the default shipping. Yes we have all vendor shipping enable and configured.

    Using the fancy buddy boss overlay login form. Seems like we’re able to get logged in when going to the my-account page.

    #65595
    Nathan
    Participant

    Here is a example vendor login:

    https://apples2crayons.wpengine.com/my-account/
    monica
    SNB4YWvyaoAilg*47e2J@5x&

    I’ve attached screenshots to show how my vendor has set $17 of shipping on the “test” product, but when I check out, it shows $5 shipping (which is the default flat rate shipping).

    #65607
    Anna
    Member

    Hello,
    You have to get rid of that WooCommerce flat rate.

    #65608
    Anna
    Member

    If you go to: wp admin > woocommerce > settings > shipping
    get rid of the flat rate woocommerce shipping options.

    Also ensure that your vendor(s) have their store address set (pro dashboard > settings > store)

    #65645
    Nathan
    Participant

    Ok thanks!

Viewing 7 posts - 1 through 7 (of 7 total)
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