Members Page

Home Forums WC Vendors Pro Support Members Page

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

Thank you to all of our customers!

 

Tagged: 

This topic contains 5 replies, has 2 voices, and was last updated by  Anna 11 months, 4 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #62324

    Andrew
    Participant

    on the members / sellers page which shows all members, please review the below link.

    http://www.awesomescreenshot.com/image/2384796/36194b9fdeba530a08c36eb72c37ddde

    The members item at the top says 46 members when there is actually 106? how do i remove this and make the sort default to alphabetical?

    Also is there a way of using a different default avatar?

    Thanks

    #62335

    Anna
    Keymaster

    Andrew,
    That members page is not created by WC Vendors or WC Vendors Pro- that’s from buddypress and also your theme. Please check with the theme author and/or buddypress to get assistance with these questions.

    #62781

    Andrew
    Participant

    Hi

    When a buyer orders an item the seller is uunable to see the username of the customer so is unable to confirm where to send the items if the shipping information has not been completed. please can you look into this? screenshot below to confirm what i mean.

    http://www.awesomescreenshot.com/image/2423770/64cced215ad9392f8eaff2a099a96d66

    #62789

    Anna
    Keymaster

    Andrew,
    Is the customer’s shipping information in the order when you look at in the admin? wp admin > woocommerce > orders
    Or did the customer not enter shipping details?

    #62820

    Andrew
    Participant

    Hi

    Shipping is all active in woocommerce and the customer has checked out. As i am admin i can check woocommerce orders but the vendors cant. So in the vendors dashboard you see the screen shot i sent (link).

    The customer cannot progress without putting in the shipping details in, they are a required field.

    Thanks

    #62858

    Anna
    Keymaster

    Andrew,
    Have you done any debugging?
    First, ensure that you’re up to date with our plugins(WC Vendors Pro v1.4.2 and WC Vendors v1.9.10) and WooCommerce (3.0.4)
    Also, BuddyBoss just recently updated the One Social theme and the BuddyBoss Marketplace plugin. Ensure that any templates you may have overridden in your child theme are also updated.
    It is important that these are all up to date, as there have a been a lot of changes recently.

    If the issue persists once all is updated, try deactivating all plugins except those mentioned above., and test with a new order.

Viewing 6 posts - 1 through 6 (of 6 total)

The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.