Members Page

Home › Forums › WC Vendors Pro Support › Members Page

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 18, 2017 at 4:57 pm #62324
    Andrew
    Participant

    on the members / sellers page which shows all members, please review the below link.

    http://www.awesomescreenshot.com/image/2384796/36194b9fdeba530a08c36eb72c37ddde

    The members item at the top says 46 members when there is actually 106? how do i remove this and make the sort default to alphabetical?

    Also is there a way of using a different default avatar?

    Thanks

    April 18, 2017 at 6:11 pm #62335
    Anna
    Member

    Andrew,
    That members page is not created by WC Vendors or WC Vendors Pro- that’s from buddypress and also your theme. Please check with the theme author and/or buddypress to get assistance with these questions.

    April 22, 2017 at 4:14 pm #62781
    Andrew
    Participant

    Hi

    When a buyer orders an item the seller is uunable to see the username of the customer so is unable to confirm where to send the items if the shipping information has not been completed. please can you look into this? screenshot below to confirm what i mean.

    http://www.awesomescreenshot.com/image/2423770/64cced215ad9392f8eaff2a099a96d66

    April 22, 2017 at 6:44 pm #62789
    Anna
    Member

    Andrew,
    Is the customer’s shipping information in the order when you look at in the admin? wp admin > woocommerce > orders
    Or did the customer not enter shipping details?

    April 23, 2017 at 9:07 am #62820
    Andrew
    Participant

    Hi

    Shipping is all active in woocommerce and the customer has checked out. As i am admin i can check woocommerce orders but the vendors cant. So in the vendors dashboard you see the screen shot i sent (link).

    The customer cannot progress without putting in the shipping details in, they are a required field.

    Thanks

    April 23, 2017 at 10:24 pm #62858
    Anna
    Member

    Andrew,
    Have you done any debugging?
    First, ensure that you’re up to date with our plugins(WC Vendors Pro v1.4.2 and WC Vendors v1.9.10) and WooCommerce (3.0.4)
    Also, BuddyBoss just recently updated the One Social theme and the BuddyBoss Marketplace plugin. Ensure that any templates you may have overridden in your child theme are also updated.
    It is important that these are all up to date, as there have a been a lot of changes recently.

    If the issue persists once all is updated, try deactivating all plugins except those mentioned above., and test with a new order.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.