Home Forums WC Vendors Pro Support Message: “Sorry, it seems that there are not available payment methods

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #66642
    lodon
    Participant

    Could this be a bug?
    If an order consist of products from several vendors, the shipping method chosen by the customer on the orders page has to be the same for all vendors or else the following message displays: “Sorry, it seems that there are not available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.” If the shipping methods are the same for each vendor, this message is not displayed and the order can be completed by the customer. Only COD is being used as a payment method. This message persist under the aforementioned condition with all plugins deactivated with the exception of WC vendors free and pro and woocommerce. WordPress, woocommerce and WC vendor plugins are updated to their latest versions.

    #66652
    Anna
    Member

    @lloyd
    What shipping method are you using? Are you using Vendor Shipping? wp admin > woocommerce > settings > shipping > vendor shipping
    That is the only shipping method that will properly allocate the shipping funds to the vendors and also allow them to choose their own shipping rates.

    #66676
    lodon
    Participant

    @Anna
    Vendor Shipping is used. The issue is not the proper allocation of shipping funds but rather the fact that the shipping methods chosen by the customer in an order consisting of products from multiple vendors has to be the same for all vendors of that order or else the message is triggered and the order cannot be completed until the customer chooses the same shipping method for all vendors in the order.
    For example: An order is made with products from Vendor A and Vendor B. Customer chooses Store pickup as the shipping method for vendor A and vendor shipping for Vendor B. This will trigger the message “Sorry, it seems that there are no available payment methods…..
    And it does not matter which shipping combination is chosen. For instance if the vendor free shipping is triggered (due to the order amount) for vendor A and the customer select that for the respective vendor, but Vendor B does not have free shipping as an option, the message is triggered and the order cannot be placed.

    #66693
    Anna
    Member

    @lloyd
    For the Store Pickup and Free Shipping- are you still using Vendor Shipping?
    If you try to mix WooCommerce shipping methods and Vendor Shipping, the shipping will not calculate correctly if there is more than one vendor in an order.

    #66700
    lodon
    Participant

    @Anna
    I am using the store pickup of woocommerce because I am not aware of a method to program “Store Pickup” as as shipping option in WC Vendors. Am I missing something?

    #66720
    Anna
    Member

    @lloyd
    There really is not a Store Pickup method.. if Country Table rate is used the vendors could add a special or free rate for particular zip codes- but yes, that is a limitation of the Vendor Shipping,a s there are not all different methods of shipping- just a few.

Viewing 6 posts - 1 through 6 (of 6 total)
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