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This topic contains 6 replies, has 4 voices, and was last updated by  Anna 3 months, 2 weeks ago.

  • Author
    Posts
  • #46012
     Test Partner 
    @test123

    Hi There,

    Just wanted to check as to how can we get rid of multiple shipping options ???
    We just want the seller shipping option!!

    We are getting all three options:

    1. FREEE SHIPPING
    2. FLAT RATE
    3. SELLERS SHIPPING

    We want the system to take in the vlaue that the seller has added to their Country-wie pricing.

    Can you pl assist and getting rid of other unwanted options?

    #46040
     Anna 
    WC Vendors Official Support
    @fervous

    Hello,
    Please go to your shipping settings in WooCOmmerce:
    wp admin > WooCommerce > Settings > shipping

    And disable all shipping methods other than Vendor Shipping.

    Ensure that your Vendor Shipping is set as a standalone method:
    wp admin > WooCommerce > Settings > Shipping > Vendor Shipping

    #77446
     Lisa 
    @johnnyd65

    Good morning, @fervous! First off, let me apologize if any of this is redundant or answered elsewhere, I did search but wasn’t able to find a suitable forum post that answered all of the questions I had, or that provided conclusive facts to the issues seen!

    I’m helping my cousin setup a marketplace and we’re having the same issue, but before we make any changes by deleting shipping zones, shipping classes, etc. (not seeing the option to disable those) just a couple quick questions, please & thank you!

    1) Will vendors be able to set their shipping, as they see fit, for stores exclusive of any settings that may have already been set (or should my cousin, as admin/site owner, set NOTHING and activate Vendor Shipping only)? She does want this to be the case, all stores/shops independent of one another, and the main site, setting everything as they see fit within certain guidelines, of course!

    2) Besides the Vendor Shipping tag, which is accessible either through WC Vendors Pro or directly through WooCommerce, should any of the other tabs (Shipping Zones, Shipping Options, Shipping Classes) be filled out/utilized if Vendor Shipping is checked off as Standalone?

    3) If using Vendor Shipping, do vendors have the option to provide free shipping for orders over $XX (a certain amount), and if it doesn’t qualify then flat rate, per item, etc. will kick-in at that time?

    4) Should ANYTHING be set under Product shipping tab (see attached images), or does this need to be blank?

    5) Any thoughts on why we’d see just one vendor having the Calculate Shipping option (see attached image)?

    6) Will doing what you recommended above for Test123, along with replies to questions 1-3 above, only show a single option (shippings cost, free shipping if order exceeded minimum, etc.) that we’re looking for?

    Thank you in advance for any assistance you can provide; this has been a bit confusing and my guess is that it’s because we’d already set up so much PRIOR to adding WC Vendors, and now it’s difficult to understand exactly what’s needed, and what we DON’T need since installing your plugin!

    • This reply was modified 3 months, 2 weeks ago by  Lisa. Reason: Tag @fervous since this is an older thread
    #77458
     ben 
    WC Vendors Official Support
    @ben

    You are asking a very lot of very detailed settings questions. Try it. That’s the best path. Find a bug? That’s when we can help. But you are the admin of your site, checking boxes and testing things is your job. Use docs.wcvendors.com and the good old “TRY IT AND RELOAD THE PAGE” trick. 🙂

    #77459
     Lisa 
    @johnnyd65

    Sorry for asking questions on a PAID plugin?!? So, lets’s do this: just one question, are you able to answer this to at least, maybe help us avoid deleting something that I would guess was time consuming that we might still actually need, even with your plugin?

    * Besides the Vendor Shipping tag, which is accessible either through WC Vendors Pro or directly through WooCommerce, should any of the other tabs (Shipping Zones, Shipping Options, Shipping Classes) be filled out/utilized if Vendor Shipping is checked off as Standalone, thus allowing vendors to setup their individual shipping as they need?

    #77467
     Lisa 
    @johnnyd65

    So, it seems that you’re done with replying in this thread, and feel your “answer” was sufficient?!?

    Well, to clarify a bit further: the reason all those questions were asked is because there’s NOTHING in the documentation that addresses adding your paid plugin AFTER setting up through the WooCommerce settings, so it’s virtually impossible to know without deleting everything (no boxes to check/uncheck for much of what was input manually), potentially negating all the time & work put into it, just to try the “the good old “TRY IT AND RELOAD THE PAGE” trick” you mentioned.

    There should be something to address this scenario in your documentation if you’re unwilling to take the time to assist in supporting your PAID plugin (just like it’s “my job” as the site admin, it’s YOUR JOB to answer support questions that aren’t answered in the plugin documentation, when asked, & part of the reason why you’re getting paid).

    To simplify, we wanted to know if WC Vendors plugin would supercede all other settings, or at least receive clear, concise instruction on whether or not we need to delete everything else to achieve what we’re looking to do (it shouldn’t be a guessing game, a lot of time was spent on this prior to PAYING YOU $149 for something that should be in WooCommerce but unfortunately is not). So, this IS a support question that’s NOT answered in your documentation.

    No doubt someone will take what you’ve done, under the GPL licensing agreement, make it better, provide better support, and bury WC Vendors! So, enjoy it while you have it, because while I don’t know much I do know this: it won’t last forever when you act like you do, and treat others the way you do that have PAID for plugin support (I’m not the first, I’ve seen your rude, condescending replies before).

    Thanks for your time, buddy, and even though I’m sure you will there’s really no need to come back with one of the smug, arrogant replies you’re becoming famous for just so you can get the last word in & look good to everyone (don’t worry, your “followers” will still think you’re wonderful and feed your overinflated ego no matter how you respond to others).

    Have a blessed day; we’ll figure it out on our own…

    #77499
     Anna 
    WC Vendors Official Support
    @fervous

    @johnnyd65 Hello,
    Ok- let’s start fresh, shall we? I will be glad to answer your questions so that you can understand the vendor shipping more clearly.

    1) Will vendors be able to set their shipping, as they see fit, for stores exclusive of any settings that may have already been set (or should my cousin, as admin/site owner, set NOTHING and activate Vendor Shipping only)? She does want this to be the case, all stores/shops independent of one another, and the main site, setting everything as they see fit within certain guidelines, of course!

    Yes. The purpose of the Vendor Shipping module in WC Vendors Pro is to allow the vendors to set up their own rates, as also to receive the shipping funds collected with their commission for that product order. Short answer- yes, she should set the Vendor Shipping as a standalone, and configure the default settings for Vendor Shipping (this is so that something is collected if a vendor leaves the shipping settings blank int heir dashboard), and then NOT enable any of the regular WooCommerce shipping methods.

    2) Besides the Vendor Shipping tag, which is accessible either through WC Vendors Pro or directly through WooCommerce, should any of the other tabs (Shipping Zones, Shipping Options, Shipping Classes) be filled out/utilized if Vendor Shipping is checked off as Standalone?

    No- you should not use any of the WooCommerce shipping settings & tabs, with the exception of free shipping. However that free shipping will ALWAYS allow a customer to choose free shipping- so it is best left disabled.

    3) If using Vendor Shipping, do vendors have the option to provide free shipping for orders over $XX (a certain amount), and if it doesn’t qualify then flat rate, per item, etc. will kick-in at that time?

    Yes! 🙂 There is that option in Vendor Shipping. IF the free shipping threshold(s) is not met, then the other shipping settings configured by the vendor will apply.

    4) Should ANYTHING be set under Product shipping tab (see attached images), or does this need to be blank?

    This is an option for the vendor. This allows the vendor to change the shipping rates or rules (override the defaults) for a particular product, if needed. For instance, if it is a particularly heavy product, and the shipping cost needs to be greater than the default shipping rate that the vendor has set in their pro dashboard > settings > shipping. this absolutely does not NEED to be filled out at all. It is just there for the vendor to have the option to override the default shipping rates set for a product if they wish. If the fields are left blank, the default shipping rate that the vendor has set in the shipping settings will apply.

    5) Any thoughts on why we’d see just one vendor having the Calculate Shipping option (see attached image)?

    This could be due to:
    1. the woocommerce shipping rates that are showing/enabled or
    2. (more likely) The vendor that does not have the calculate shipping does not have his/her store shipping address fields filled in, so it is not able to calculate. Please test these options and let me know if the issue persists.

    6) Will doing what you recommended above for Test123, along with replies to questions 1-3 above, only show a single option (shippings cost, free shipping if order exceeded minimum, etc.) that we’re looking for?

    Yes- I believe so. If not, let me know and we can see if either there is a setting that is not correct, or if something is not being understood. the customer should only see the vendor shipping rate– for national or international, and “free” if the threshold for “free” has been reached.

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