Home Forums WC Vendors Free Support New Vendor Product Email Duplicate

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #14443
    Deanna
    Participant

    Hi! This is not a big deal, but I would like a fix if possible. 😉 I receive duplicate emails when a vendor submits a product for review. Is there a fix for that so I do not think I have twice the products to review?

    Thanks!,
    Deanna

    #14444
    WC Vendors Support
    Participant

    That’s a new one……… Havent ever heard of that happening before. Try disabling the email, save, and then re-enable it and save. Let me know if that helps?

    #47951
    tweedsolutions
    Participant

    I am also having this same problem. How do i resolve this issue?

    #48090
    Anna
    Member

    @tweedsolutions
    Are you running the most recent version of WC Vendors? (1.9.6)?
    Have you tried the action suggested by Ben above?

    #48094
    tweedsolutions
    Participant

    Yes, we are running 1.9.6

    With regards to Ben’s suggestion. In which section can I disable, save and then re-enable the email?

    Thanks

    #48095
    Anna
    Member

    Hello,
    You can go to: wp admin > WooCOmmerce > Settings > Email (tab). There you will see the various emails that WooCommerce and WC Vendors send to vendors, admin and/or customers. “New Vendor Product”should be the email you will wish to edit. Click the check mark to disable it. Save. Then click the “x”to enable it. Save. Test and see if this helps. Sometimes it does..?

    I see these duplicate email questions pop up every one in a while.. I will search the forums a bit and see if other users have had any other solution.

    #48151
    tweedsolutions
    Participant

    I’ve done as you advised and it’s made no difference. We are still getting the double emails sent.

    #48211
    Anna
    Member

    Hello,
    Do you have any other plugins that are sending emails or modifying emails in any fashion?

    #48217
    tweedsolutions
    Participant

    Hi Anna,

    Yes we do.

    #48279
    Anna
    Member

    @tweedsolutions
    If you deactivate all plugins except WooCommerce & WC Vendors .. list a test product– do you still receive duplicate emails?
    If so, then it is likely a server issue. You can also see this kb article detailing some email debugging steps: https://www.wcvendors.com/kb/debugging-mail-issues/

Viewing 10 posts - 1 through 10 (of 10 total)
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