no commission for the admin – no running system after 10 month!

Home Forums Stripe Commissions & Gateway Support no commission for the admin – no running system after 10 month!

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #69359
    Dietrich & Susanne
    Participant

    Hello!

    Slowly we are desperate!!!!
    We bought xx in July 2016 – it still does not work today!

    Commission for Admin – Where is it? What is wrong?
    We installed a second shop, but it doesnt function not on both!!!!!!!!

    Please have a look to:

    https://cityshop-reinfeld.de/wp-content/uploads/2017/07/Commission-for-Admin-Where-is-it-What-is-wrong.pdf

    #69406
    Anna
    Keymaster

    @tiefenschaerfe
    Hello,
    Wp admin > woocommerce > wc vendors > commissions (tab) …. you did not have a value entered for commissions percentage for Pro commissions.

    I entered 93 in that field, as 93 is the setting you had entered for the free wc vendors commissions (wp admin > general).

    Please try now.

    https://www.wcvendors.com/wp-content/uploads/2017/07/com.jpg

    #69415
    Dietrich & Susanne
    Participant

    i know that!!!!!!!!! Maybe my english is so bad, that you cant understand me?

    I wrote to you in the pdf: “The next commission (pro) i changed between – whether empty or filled, the commission is zero. ”

    The pdf have 4 pages. On page 4 i show you another example: there is the pro commission in!

    This does not seem to be the problem!

    regards, Susanne

    #69450
    Anna
    Keymaster

    @tiefenschaerfe
    Hello,
    Alright- I did not see that the PDF was four pages long.

    Are these transactions even being process via Stripe? It does not look like anyone- vendor or admin – is getting paid anything. What are you seeing in your Stripe Account?

    Is your Stripe account still set in test / development mode?

    #69464
    Dietrich & Susanne
    Participant

    @fervous

    Hello Anna,

    Yes, via Stripe. One the old domain we used paypal too. But both doenst work correct.

    Please look again in this long pdf:

    http://holstein-shop.de/wp-content/uploads/2017/06/wc-vendors-a-lot-of-Payment-Problems-1.pdf

    #69496
    Dietrich & Susanne
    Participant

    Now i saw:
    The vendor got ONLY the tax in the wc wendors-system.
    on stripe: nothing

    #69553
    Dietrich & Susanne
    Participant

    @fervous

    As soon as possible its urgently required, that our problems are solved.

    The error search has already cost us thousands of euros!

    Please do something!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Viewing 7 posts - 1 through 7 (of 7 total)
  • The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.

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