Home Forums WC Vendors Free Support No notifications for new order to vendor

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #65506
    debu
    Participant

    Hi,
    I have checked everything that you have shared in forum but still I am not getting emails for the vendor. Please help me in this regard.

    #65629
    Anna
    Member

    @debabratsharma
    Please take a look through our email debugging guide: https://www.wcvendors.com/kb/debugging-mail-issues/

    In addition, I recommend the plugin Postman SMTP and running through the settings/setup. It took care of all of the mail issues I had on my own site. In addition, it has logs you can use to see if the emails are actually getting dispatched.

    #66512
    debu
    Participant

    I have tested that too but no new order notifications for vendor. On my site I am able to receive all woocommerce emails.But only I am not receiving emails for vendor new order, even I am receiving emails for vendor approval. I am using WP-Mail-SMTP plugin by Callum Macdonald.

    Please help me in this regard.

    #66661
    Anna
    Member

    @debabratsharma
    Hello,
    Go to wp admin > woocommerce > setting > emails, and try disabling the New Order email. save changes. Then go and re-enable it. Save changes.
    Also check that your correct recipient email address is set for that email.

    If that fails– then you can put this code in your theme/child theme functions.php file. This should provide you with a copy of the notify vendor email when they receive an order (change this Your name <your@email.com> to include YOUR NAME and your email address) :
    https://gist.github.com/fervous/c1cb74fb1a44329a2802d7d16c5ba940

    #67837
    debu
    Participant

    thanks for the solution

    #69648
    Karen Thomas
    Participant

    I’ve just discovered that for SOME orders I’m not receiving order confirmation emails 🙁
    Neither are the vendor or customer.

    I’ve just disabled then re-enabled the new order email and if that doesn’t fix it I’ll add your code above Anna 🙂

    Would this be the same problem or was @DEBABRATSHARMA not receiving ANY order emails?

    Many thanks,

    Karen

    #69682
    Karen Thomas
    Participant

    I also added the code to the functions.php but sadly some order emails are mysteriously still not being sent to Admin, Vendor or Customers.

Viewing 7 posts - 1 through 7 (of 7 total)
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