NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 5 replies, 2 voices, and was last updated 8 years, 5 months ago by
.
-
Posts
-
I have enabled the new order emails and vendor application option to notify the vendors but not getting any emails. Any idea?
Typically email problems are a webserver or a settings problem. The most common issue we see is someone on http://www.mywebsite.com is sending email as [email protected] or another provider and you can’t do that since it is an unauthenticated email and they generally just reject and spam them. You’d want to use a SMTP plugin for an external email, or more preferrably, use [email protected] to actually send mail with WooCommerce.
Like you mentioned, I am using email [email protected] to actually send mail with WooCommerce. All other mails including vendor pending application , I am receiving them normally, it’s just with order emails to vendors and vendor application approval emails i am not getting.
I would check your webservers mail logs and find out why they aren’t sending. I’m unable to replicate this issue, and its only been reported by you so it sounds like a mail server just not doing things right for some reason. Let me know.
Ben
So i was testing and it does send the vendor pending email. On approval it is still sending vendor application pending instead of application approval. For new order placed, the vendor is not receiving email at all. Other WooCommerce emails are working normally.
I contacted the webhost to see if mailserver had problems and they couldn’t identify. Shall i give the details and if you could look into it?Thanks,
Kriti
- The forum ‘WC Vendors Free Support’ is closed to new topics and replies.