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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #16327
    Kriti
    Participant

    I have enabled the new order emails and vendor application option to notify the vendors but not getting any emails. Any idea?

    • This topic was modified 7 years, 2 months ago by Kriti.
    #16376
    WC Vendors Support
    Participant

    Typically email problems are a webserver or a settings problem. The most common issue we see is someone on http://www.mywebsite.com is sending email as bob@gmail.com or another provider and you can’t do that since it is an unauthenticated email and they generally just reject and spam them. You’d want to use a SMTP plugin for an external email, or more preferrably, use you@mywebsite.com to actually send mail with WooCommerce.

    #16381
    Kriti
    Participant

    Like you mentioned, I am using email you@mywebsite.com to actually send mail with WooCommerce. All other mails including vendor pending application , I am receiving them normally, it’s just with order emails to vendors and vendor application approval emails i am not getting.

    #16439
    WC Vendors Support
    Participant

    I would check your webservers mail logs and find out why they aren’t sending. I’m unable to replicate this issue, and its only been reported by you so it sounds like a mail server just not doing things right for some reason. Let me know.

    Ben

    #16492
    Kriti
    Participant

    So i was testing and it does send the vendor pending email. On approval it is still sending vendor application pending instead of application approval. For new order placed, the vendor is not receiving email at all. Other WooCommerce emails are working normally.
    I contacted the webhost to see if mailserver had problems and they couldn’t identify. Shall i give the details and if you could look into it?

    Thanks,
    Kriti

    #16536
    Kriti
    Participant

    It was a plugin conflict with Woocommerce sequential order numbers. Works fine now 🙂

Viewing 6 posts - 1 through 6 (of 6 total)
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