Home Forums WC Vendors Pro Support Notify Vendor Email Price Showing Zero

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Viewing 27 posts - 1 through 27 (of 27 total)
  • Author
    Posts
  • #15109
    Martin Yi
    Participant

    Hello,

    I encountered an issue for the email system. When admin set the order to processing. Vendor will get an email to notify. However the price which shows in the order details table is showing zero, including the subtotal and total price. Any solution?

    Thanks so much before.

    #15114
    WC Vendors Support
    Participant

    Hi Martin,

    Is that the vendor receipt or the admin receipt?

    #15158
    Martin Yi
    Participant

    Hi Ben,

    It is the vendor receipt, received by the vendor. Any solution?

    Thanks.

    #15159
    Martin Yi
    Participant

    Actually the price should be like this. The order number is 276.

    #15331
    Martin Yi
    Participant

    Hello, Ben.

    I still can’t find the solution. Do you know which cause this issue?

    Thanks so much before.

    #15352
    WC Vendors Support
    Participant

    Hi Martin,

    I’ve tried to replicate this problem for you, and am unable to. It works 100% on all the sites I’ve tested with. Did you try disabling other plugins and retrying?

    Ben

    #16917
    Felix Tam
    Participant

    Well I have the exact problem with Martin Yi. Everything is $0.00 in vendor backend as well as the vendor new order email.

    Any solution?

    #16918
    WC Vendors Support
    Participant

    Hi Kate,

    I answered you on the wordpress.org forums. What is your commission rate set to? 0?

    #16921
    Felix Tam
    Participant

    Thanks Ben, you save my life!

    #16975
    Martin Yi
    Participant

    Hello Ben,

    I have tried to disable all my plugins except woocommerce and wcvendors. It still showing the same problem. Actually I found out that I have tried to copy the email file to yourtheme/woocommerce/vendor-new-order.php and customize it, it doesn’t change anything. I have attached an image for you to see.

    Could it be there is something wrong with the code from wcvendors that fails to fetch the email file or order price? If there is a solution for this, I will be so glad to know. And I have upgraded my wcvendors to v1.1.1.

    Thanks so much before.

    #17000
    WC Vendors Support
    Participant

    Hi Martin,

    I’m going to assume your commission rate on the global, vendor, or per product level is not 0. If it is, that’s exactly why you are seeing this. 🙂 If not:

    Try changing your currency to US Dollars. Then use the WC VEndors Test gateway to place a test order. Let me know if you still see the issue.

    #22423
    Pradeep PL
    Participant

    I have same issue. vendors doesn’t get price amount. every product price shows zero

    #22713
    WC Vendors Support
    Participant

    And what is your commission rate set to?

    #22743
    Pradeep PL
    Participant

    Commission rate is zero. if I change to any rate. it shows the commission rate only. not showing product rate

    #22744
    WC Vendors Support
    Participant

    Working as intended. You pay the vendors $0, so their email says $0.

    #22746
    Pradeep PL
    Participant

    any idea for vendor get product rate in email?

    #22747
    WC Vendors Support
    Participant

    "any idea for vendor get product rate in email?"

    What does that even mean? Please stop asking one sentence questions. Describe the thing you are looking for, where you want it, and what it does. I cant help you if you cant help me understand you. 😉

    #22753
    Pradeep PL
    Participant

    Sorry, please don’t stop replying. If you can’t understand. be patient and ask me once again. HELP ME!!!

    I need to Vendor also get same email. what customer getting the mail.

    #22756
    WC Vendors Support
    Participant

    Why not just set the commission to “100” then? Just don’t actually pay them the commission in real life. Then all the emails will show the full purchase price.

    #22758
    Pradeep PL
    Participant

    Now, both customer and vendor not receiving emails 🙁 had some problem.. I think

    #22761
    Pradeep PL
    Participant

    Thanks, Vendors receives now product rate correctly 🙂 have issue sometimes mails not receiving. why?

    #22815
    WC Vendors Support
    Participant

    I cant help with your mail server problems, that one is all you. 🙂 We wrote a KB article on how to debug WordPress mail issues, you’re on your own with this one 🙂

    https://www.wcvendors.com/kb/debugging-mail-issues/

    #22918
    Pradeep PL
    Participant

    Thanks, Use full article.

    How to make Vendors to manage order?

    #22919
    WC Vendors Support
    Participant

    Vendors can not manage order statuses. That’s your job, the admins.

    #22920
    Pradeep PL
    Participant

    ya right, after order is shipped, admin is to complete the orders. thanks 🙂

    #22923
    WC Vendors Support
    Participant

    Vendors can mark orders shipped. They do not ever have any reason to change WooCommerce order statuses. You cant give one vendor access to control an entire order from 3 vendors in one order. 😉 You’d be asking for hell on Earth!

    #22926
    Pradeep PL
    Participant

    sorry, have to learn more things. thanks for helping me.

Viewing 27 posts - 1 through 27 (of 27 total)
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