Home Forums WC Vendors Pro Support Order email not showing the price

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 25 posts - 1 through 25 (of 25 total)
  • Author
    Posts
  • #63641
    Yasa
    Participant

    Hi,
    I just updated to 1.4.3, I am having problem with order emails. On vendor’s order notification email, it says all the prices are 0 “zero”. This happens with the variable product.

    #63685
    Anna
    Member

    @canyasa

    Is it just when showing variable products that this occurs?
    I know Jamie is working with some New Order email issues currently..

    #63843
    Josua
    Participant

    Hi @Fervous

    I have the same problem. I read some posts from other users about this issue. Some of them suggested to changing the commission rate to any rate, except zero. My commission rate is 88%, but this problem persists.

    The problem began yesterday. It first appeeared with simple product. But, when I tried purchasing variable products, it began to appear to both simple and variable products.

    #64064
    Yasa
    Participant

    @fervous

    On my site it happens only with variable product.

    #64258
    Nadav
    Participant

    @fervous @CANYASA
    I hope you don’t mind me jumping in this thread. I noticed today that we’ve been having the same issue (because we’re in development, it took me time to notice).

    A few observations:
    – As Yasa said, this is definitely happening only with variable products. I changed a couple of variables to simple and they worked just fine.
    – The problem described here (https://www.wcvendors.com/help/topic/variable-products-shipping-still-going-to-me-admin/) is causing the problem described in this thread. Step 1: Shipping from variable products gets sent to the admin; Step 2: Following this, the vendor-new-order email shows $0.00 for both shipping and commission. (However, the vendor can see their commission on the vendor dashboard).
    – The problem began some time between Feb 15 and March 7 (for us at least). I see that doesn’t exactly coincide with a WC Vendors update, although I guess it’s possible I pressed update during this period.

    Hope this helps and that we can find a quick solution!

    #64298
    Anna
    Member

    Thank you all-
    This issue has been reported and hopefully we will have a solution soon.

    #64868
    Nadav
    Participant

    @fervous I know several people have asked about this, so I hope you don’t mind me asking again if there has been any progress on solving or understanding what’s causing the error with variable products and shipping?

    I’m starting to worry a little here. We are fully updated to the latest versions of WCV and WCV Pro, and we have told vendors and customers we’ll be going live next month. For a platform like ours where 90% of our products are variable products, this issue is mission critical – if it can’t be solved we can’t operate.

    I’d be happy to help out however you need with testing this, just let me know.

    Thanks.

    #64920
    Anna
    Member

    @nshlezinger
    I am sorry- I do not have an update yet.
    I understand your concerns.
    I will check again with Jamie to see if any update is available for this issue.

    #64993
    Nadav
    Participant

    Thanks @fervous
    Looking forward to hearing from Jamie.

    #65252
    Nadav
    Participant

    @fervous
    A correction to what I wrote on May 4. As others have reported, this issue began with the update to version 1.4 – and not prior to that, as I mistakenly wrote. Apologies if this was misleading.

    The rest of what I wrote remains correct: Shipping from variable products is being sent to the admin, as has been reported in a couple of other threads; as a result, the vendor-new-order email shows $0.00 for both shipping and commission.

    Hoping for a quick breakthrough.

    • This reply was modified 5 years, 8 months ago by Nadav.
    #65268
    Anna
    Member

    @nshlezinger
    Thank you, Nadav. I do believe the issues are directly related, yes.
    I am hoping we have a fix for this soon also.

    #66587
    meremetia
    Participant

    hi, just to jump in here, we are facing the same issue. emails to vendors show “0′ even though our commission rate is at 90%.

    hope for a solution soon and thanks for the hard work.

    #66592
    Anna
    Member

    @meremetia
    Ok, thank you for letting me know.
    This issue has been reported, and hopefully we’ll have a solution soon.
    As soon as I know anything I will certainly update this thread.

    #67408
    Daman
    Participant

    @anna
    It has been over one and half month, Any fix yet?

    #67432
    Anna
    Member

    @daman
    I sent you the file for the one issue; the email I do not have an update at this time.

    #67435
    Yasa
    Participant

    Hi @FERVOUS,
    I purchased this plugin on January and still couldn’t go live because of the errors that related with wcvendors. I didn’t purchase this plugin for testing, I know you can not do anything about it but maybe you can tell to owners so they might speed up fixing on what they sell?

    6 months is half of my license and I don’t want to waste another 6 months.

    P.s. another topic to be solved: https://www.wcvendors.com/help/topic/variable-product-shipping-fee-shows-0/

    Thank you.

    #67498
    Anna
    Member

    @canyasa

    maybe you can tell to owners so they might speed up fixing on what they sell

    We — as in the three of us at WC Vendors — are aware of these issues and are working to resolve each one as we can.
    This is an open issue- as is the other issue that you linked to (that one we are still not certain if it is site specific or not).
    Developing a marketplace is a lot of work and takes time, so I understand your irritation with any delays. It is a lot of work, and it it very frustrating when projects are delayed or interrupted due to any of the intricate puzzle pieces that need to come together to make it work in an ideal fashion.
    We’ are working on any and all issues within our plugin, and we fully support our plugin.

    Thank you, Yasa- I will continue to report and investigate issues, as well as work with our lead developer to isolate what may be the cause– and if it is something in the code of our plugin that we need to fix- we will fix it.

    #67501
    Yasa
    Participant

    Thank you for all the information @FERVOUS, I already lost 6 months and it is going to expire without using this plugin if it goes like this, that was my point.

    #67502
    Daman
    Participant

    Here’s the Fix.
    https://www.dropbox.com/s/9dox4dx1v9c3ejf/class-wc-notify-vendor.php?dl=0

    Replace this with the file in: wc-vendors/classes/admin/emails
    Fix is at lines: 199-202

    You guys have a great plugin and i really appreciate it but honestly i think none of your developer even looked into fixing this.
    It took me about 5 hours to figure out. It’s just one single line of code and wouldn’t have taken more than 30 mins for you guys but somehow took more than 1 and half month. ughh!

    Anyways: i have fixes for order details lightbox and taxes not being shown in commission on dashboard page. if anyone’s interested – i can share it here.

    #67508
    Yasa
    Participant

    @DAMAN Thank you so much!

    Liked:

    but somehow took more than 1 and half month. ughh!

    #67519
    Jamie
    Keymaster

    Hello,

    Lead developer here. You found an issue and a fix, Yay! Welcome to the open source community. You also found this in our free offering which is NOT covered by your pro support. This is the same as if there was a bug in woocoomerce and it affected how pro worked, or a theme that affected how pro worked. Sometimes you have to wait for the upstream fix. Due to the sheer number of changes within WooCommerce 3.0 we have been unable to test every single possible use case and fix everything as we dont always know its broken till its reported. For the majority of people, who don’t use variations everything is working fine which is why sometimes bugs take a while to find and fix. There are quite a few other bugs across our products that were slightly higher up the priority list which is why this was on hold.

    But thanks to @daman who has contributed to the free product which is how the community works, it’s all fixed!

    cheers,

    Jamie.

    #67530
    Yasa
    Participant

    Hi, @digitalchild

    this in our free offering which is NOT covered by your pro support

    Your pro plugin doesn’t work without the free one so what you said is logically wrong.

    P.s. https://www.wcvendors.com/help/topic/variable-product-shipping-fee-shows-0/

    #67550
    Nadav
    Participant

    @DAMAN
    Thanks!!
    Been stressing about this one… superb work!

    #67638
    Jamie
    Keymaster

    Hi @canyasa

    Actually no it’s not. Pro support is for pro only. From your logic if there is a bug in woocommerce than any paid woocommerce extension should give you support for free woocommerce. Which is NOT the case. I can assure you we are working on fixing all currently reported bugs for the next release. Please be patient as we work through the issues.

    cheers,

    Jamie.

    #67654
    Yasa
    Participant

    woocommerce is not yours. I hope you will fix those the issues as soon as possible, good luck.

Viewing 25 posts - 1 through 25 (of 25 total)
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