Home Forums WC Vendors Pro Support order note and tracking number not working

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #11554
    kapildey123
    Participant

    hi ben,
    thanks a lot for the pro version 1.0.2 update. its a lifesaver. I have updated the plugin and unlike before, the layouts seems to be fine now. but i have noticed that the order note and the tracking number function is not working
    whenever i click on them, the screen goes dark but no popup appears on the screen asking about the order note or the tracking id. only the screen goes dark.
    Please help me solving this issue.
    thanks.

    #11571
    WC Vendors Support
    Participant

    Glad you’re happy with the update! Let’s try to solve this other issue you’re having.

    Would you be able to email me your theme file as you received it when purchasing the theme? The original zip file would be best. ben@wcvendors.com is me. I’ll check it out and see if it’s us, or if it’s you that broke the order notes! 🙂

    Thanks!

    Ben

    #11669
    kapildey123
    Participant

    HI Ben,
    Thanks for the quick reply. I have mailed you the zip file. however i have noticed that when i click on the ‘order note’ and the ‘tracking number’ button, the screen goes dark and nothing appears. previously i thought that the popup wasnt working, but now i noticed that the popup is there, but its invisible. you will understand it better in the screenshots. Just look at my mouse pointer or the cursor in the pics. Please help me resolve this issue.

    Screenshots

    Thanks,
    Kapil

    #11703
    WC Vendors Support
    Participant

    Hi Kapil,

    I installed the Virtue theme, and can confirm, that the popup is not there. It shows me a blank black-ish screen. I’ve added a ticket for @digitalchild to fix, issue #74.

    Cheers

    Ben

    #11804
    kapildey123
    Participant

    Hi Ben,
    Thanks a lot for the help. So what would be my next step? Do I need to make some changes in the css or I’ll have to wait for the next wc vendors update?

    Thanks,
    Kapil

    #11807
    Jamie
    Keymaster

    Hi Kapil,

    I’ve confirmed that this is a clash with css styles between our code and your theme. I’ve updated our code and renamed the offending css class so they will no longer clash. On the next release the modals will now work.

    cheers,

    Jamie.

Viewing 6 posts - 1 through 6 (of 6 total)
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