Home Forums WC Vendors Free Support Order Status For Vendors

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #8602
    Jordan
    Participant

    I am running into issues with having vendors that are located off-site (two packages going out for one order). Let’s say I have a store with 1 vendor. A customer checks out with 1 item from my store and 1 item from my vendor. Let’s say I ship my items, should I mark the order as completed? If so, how does the customer know whether the vendor has completed their end of the deal yet? When they go to My Account and view the order, it shows as completed. If I mark it as complete, the customer sees it as complete and then gets confused when the package arrives with only items from my store.

    On a related note, the plugin seems to support “Shipment Tracking” by Mike Jolley/Woothemes, but doesn’t support multiple packages with different tracking numbers. As a vendor, you can view/edit tracking details for any given order, but there’s only one stored number. I assume this would have to be taken up with the author of that plugin, Jason Judge, but the template for getting this info is located in the WC Vendors plugin.

    #8604
    WC Vendors Support
    Participant

    When a vendor marks an order shipped or adds a note the buyer gets an email with that content in it. It does not change the status of the order from processing to completed, WC Vendors doesnt change order statuses for you, payment gateways and admins do that. Every site is different in how they want to operate of course.

    In Pro, we’ll have our own Shipment Tracking module included in it. It’s already written. 🙂 So that problem is solved! 🙂

    #8610
    Jordan
    Participant

    Hmm, okay so emails are how customers are informed about that. Kinda iffy if they use the UI to stay informed but it works.

    Good to know about the pro version! You’ll have my sale when that comes out. 🙂

    #34822
    chris
    Participant

    The Order Notes form that pops up seems to be hidden behind other content on the page and the user must tab into the text field – it is not possible click on it and add text.
    How would I adjust the z-index for this so the Order Note form always appears on top of all the page content?

    #34823
    WC Vendors Support
    Participant

    All depends on how your theme is forcing their odd styles on you. 🙂

Viewing 5 posts - 1 through 5 (of 5 total)
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