Home Forums WC Vendors Pro Support Order status not complete when marked as shipped

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #14617
    David
    Participant

    Hi guys, just bought pro and was wondering when a vendor marks the item as shipped it still says processing in the admin side, why does this not change to complete ?

    #14771
    WC Vendors Support
    Participant

    Hi David,

    WC Vendors does not change the *status* of an order. That’s your job as the admin. 🙂 What would happen if a customer bought 3 items, all from different vendors? Then one vendor marking shipped changing it to completed would be false since two other vendors havent shipped. Changing order statuses as a vendor is dangerous functionality. Processing means order paid. Completed means order paid and “nothing else to do”. They are for the most part essentially the same thing. You can review the order notes and see which vendors shipped what, of course.

    Cheers

    Ben

    #14773
    David
    Participant

    I know this sounds daft, but the less work for admins the better 😉 in my perfect world, an order from 3 vendors would be 3 separate invoices and when they mark them as shipped thats it they change to complete.

    #36810
    Mohd Suhaimi
    Participant

    I agree with david. that’s why we purchased pro to get a pro solution. maybe it can be solved soon since the issue in 2015 or it can be added in next version release.

    #36992
    WC Vendors Support
    Participant

    Yup, in WC Vendors Free v2.0.0 (under development) orders can be created as child orders so all one vendors products are in one order id. This will allow admins to finer tune order status controls if admins wish to do that. Will be ready in the near future, but no ETA quite yet, still developing….. With that being in Free, of course, it would be in Pro as well. Free handles all the order controller logic for Pro.

Viewing 5 posts - 1 through 5 (of 5 total)
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