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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • #11078


    I got the message below from PayPal:

    Can you confirm that the seller will be the Primary recipient in the Chained payment & you will collect your fees as Secondary recipient? We will require you to set up the payment in this way so that the seller is the Merchant of Record in the case of any Chargebacks or Refunds.

    I need to set up my application in a way so that seller is responsible for refunds and chargebacks. But I’m not really sure that seller can be primary recipient with WC Vendors.

    Is it ok to follow their instructions and set a seller as a primary recipient?

    WC Vendors Support

    It doesnt matter either way. Some accounts they setup this way, some the opposite.

Viewing 2 posts - 1 through 2 (of 2 total)
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