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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #42602
    SKYNET
    Participant

    Hi,

    I just saw you sell Stripe $ 49.99::
    http://www.wcvendors.com/product/stripe-commissions-gateway/

    stripe is free now, I do not understand? (Modified release I think?)
    I would like the payments made through PayPal and Stripe, the problem is that in the dashboard Rating (parameter> payment) there is no account information Stripe.

    For sellers receive their commission, they are required to create a PayPal account or Stripe?

    #42636
    Anna
    Member

    stripe is free now, I do not understand? (Modified release I think?)
    This plugin, built for use specifically with WC Vendor Pro, integrates Stripe CONNECT (which is different than regular Stripe. Stripe Connect allows the split of funds at checkout- admin received commission, vendor receives commission, each to the respective Stripe accounts. This is different than a straight-up Stripe processing gateway).
    When a customer pays on your site with their credit card via Stripe (gateway is included in this plugin), then the funds are split at checkout between your account and the connected vendor’s account(s).

    If you want to use both Paypal and Stripe Connect, then vendors would need to provide information for both to you.
    When you set up the Stripe plugin, you will have a
    connect to stripe” button in the vendor dashboard under SETTINGS.

    #42661
    SKYNET
    Participant

    @fervous

    OK thanks.
    So take classic stripe is useless with wx vendors? There is no choice, you have to buy your stripe will change you also want to go through stripe?

    If I only use PayPal for my site.
    Sellers must create a PayPal account, then use their PayPal email address in the dashboard? I would like the committee to do this manually, I have still not understood how to repay commissions to sales with PayPal? What is the procedure?

    #42752
    Anna
    Member

    So take classic stripe is useless with wx vendors? There is no choice, you have to buy your stripe will change you also want to go through stripe?
    No, you can use the WooCommerce Stripe— and nay other Woocommerce gateway, for that matter.
    What WON’T happen unless you use WC Vendors Stripe Connect Gateway & Commissions Plugin: the commissions for you and your Stripe connected vendors will not be split at checkout. So if you use any other Stripe Woocommerce plugin, you will have to manually pay or pay your vendors (however you wish- using whatever method of payment) or pay on a schedule (using paypal) any of the commissions funds you owe them from the Stripe payments made by customers.

    If you use WC Vendors Stripe Connect plugin, then the vendors that are connected to Stripe will be paid at checkout.

    For paypal- yeah your vendors enter their paypal address in their dashboard.
    If you use paypal adaptive payments, your vendors are paid (and you) their commissions at checkout.
    Otherwise, you can choose to pay your vendors on a schedule or manually. If you choose a schedule, then all commissions due to your vendors will be paid via your paypal at the chosen interval. If you choose to pay manually, then you pay your vendors their commissions at whatever time you have arranged, via paypal or via any other payment means.

    #42772
    SKYNET
    Participant

    @fervous

    Very well, thank you Anna, but one I chose to pay the commissions manual, how you do pay for the sellers? Can you do a video with me RECORDIT or pictures please do because I can not find how.

    The problem with PayPal is that the commissions are high, I was discussing with my bank to integrate a payment solution with 3D secure (credit agricole), is it possible to implement this system with wc vendors?
    How will I pay vendors through this system ? We do not collect information from the seller Bank as is the case with stripe and PayPal, and no automatic commission …

    Très bien, merci Anna, mais ci je choisi de payer les commissions en manuel, comment tu fais pour payer les vendeurs ? Peux tu faire une vidéo avec Recordit ou me faire des photos s'il te plait car je ne trouve pas comment faire.
    
    Le problème avec PayPal c'est que les commissions sont élevés, je suis en discussion avec ma banque pour intégrer une solution de paiement avec 3D secure (crédit agricole), est-ce possible de mettre en place ce système avec wc vendors ? Comment payer les vendeurs ci je passe par ce système ? On ne pas recueillir d'information bancaire du vendeur comme c'est le cas avec stripe et PayPal, et pas de commission automatique ... 
    
    #42776
    SKYNET
    Participant

    I’ll sell artworks, prices can reach 3000 or 4000 euros (sometimes higher), will the customer pay 4000 euro, the payment will fail with PayPal and Stripe, the limit of a card that is 2500 euros per month (in France), how to do in this case ? Forcing buyers to only use the bank transfer from 1000 euros ?

    #42850
    Anna
    Member

    This sounds more like a question to ask your bank, PayPal and Stripe, Roussel. We simply cannot advise when it comes to actually configuring banking and credit card limits with payment processors and banks. That’s outside of our realm of support.

    #42882
    SKYNET
    Participant

    @fervous

    Yes, but it was just to see if could pay sellers with another payment system (3D Secure)

    So I understood it (for PayPal and Stripe)

    The buyer buys a product with PayPal and the seller to only a Stripe account, it can receive its commission? (My paypal account to the account of the seller stripe)

    Conversely, if a buyer buys a product with Stripe, and the seller only to a PayPal account, he can receive his commission? (Stripe of my account to the account of sellers paypal)

    ———

    for information, I contacted a developer for my project, here are the codes js to add information bubble in the dashboard Rating (setting tab)

    jQuery('#_wcv_store_address1').before("<small class='adressCust' style='font-size:11px; font weight:400;color:#000;'><i class='fa fa-info-circle'></i> your text information </small>");  
    
    jQuery('#store #wp-pv_shop_description-wrap').prepend("<small style='font-size:11px; font weight:400;color:#000;'><i class='fa fa-info-circle'></i> your text information.</small>");
    
    jQuery('#store #wp-pv_seller_info-wrap').prepend("<small style='font-size:11px; font weight:400;color:#000;'><i class='fa fa-info-circle'></i> your text information </small>");  
    
    jQuery('#store #s2id__wcv_store_country').prepend("<small class='paysCust' style='font-size:11px; font weight:400;color:#000;'><i class='fa fa-info-circle'></i> your text information</small>");
    #43201
    SKYNET
    Participant

    @fervous

    Sorry, I raise the subject.

    Stripe does not pay the vendors manually ?
    The buyer buys a product from a seller with stripe, I get money from my account stripe, do I pay the commission to the seller manual way with a PayPal account ? If the answer is yes, what is the procedure for paying the fees with paypal ?

    #43231
    Anna
    Member

    You can pay the vendor however you wish- paypal or any other method you have arranged.
    You would submit the funds from your paypal to the vendors paypal, I believe. I actually do not use paypal so I am not entirely certain- but I believe you would need the funds to be in your paypal account and then submit them to the vendor’s paypal email/account.

    Perhaps you should set up some test vendor accounts and test some of these configurations on your site so you can get them working as you wish and get familiar with how different payment options would work for you and your site..

    #52294
    Duncan
    Participant

    @fervous where can I find updated stripe connect fee’s in the UK? On the strip homepage they say 1.4% transaction fee applied but in your plugin docs you state 2.9%? Struggling to find some concrete information as this is a very important matter to vendors as you can imagine!

    Many thanks

    #52305
    Anna
    Member

    Hello,
    I see that Stripe has some info up about a U.K. Managed Stripe Connect.
    I don’t believe that’s the same as what we’re using- managed accounts are all admin’s responsibility. We have the vendors Connect & manage their own Stripe account- the Standalone accounts, as Stripe calls them. https://support.stripe.com/questions/considerations-for-platforms-using-connect


    @Conscious-Crafties
    uses Stripe (or did…) and she’s in the U.K. I’ll see if she can help.

    The non-UK global Stripe Connect pages still say 2.9% +.30 for standalone https://stripe.com/connect

    #66292
    12ka4
    Participant

    Hello,
    I have a few Related questions:
    1) Is there a flexibility to use both payment methods based on seller’s choice?
    i.e. can a Seller-A get paid by stripe and Seller-B with PayPal?
    2) In the Stripe connect/split commission scenario, what is the best way to handle a refund other than seller reporting the return and manually refunding the commission to the seller?
    3) In the Stripe connect/split commission scenario, both parties pay their share of Stripe fees?

    #66384
    Anna
    Member

    @12ka4
    Hello,
    1. If you offer both paypal and Stripe as a checkout method for customers .. if the customer chooses to pay via paypal, any vendors who have entered their paypal email will be paid instantly at checkout (if you are using paypal adaptive payments). Any vendors in the order that do NOT have paypal email- the payment will go to admin and you will need to pay them manually. Same with Stripe– if the customer pays for the cart order via Stripe, then any vendors who have their stripe account connected (using our Stripe Commissions & Gateway plugin for Stripe) will be paid their commission at checkout; if a vendor does not have Stripe connected, then the payment will go to admin and you will need to pay the due commissions to your vendor(s).

    2. Returns are handled through the payment processor. IN this case, then, you would refund the admin portion via Stripe to the customer, and the vendor would refund their portion to the customer via Stripe.
    3. No- the vendor pays transactions fees with the Stripe commissions & gateway plugin/ Stripe Connect, as we use the standalone accounts with Stripe Connect.

    #66440
    12ka4
    Participant

    @FERVOUS
    Thank you! It all makes sense now. A few more questions about refund:
    –> If seller agrees to refund and issues a refund of his/her share of proceeds how would Admin know he/she needs to issue his/her share of commission too? Is there a notification of refund on the dashboard or email?
    –> Does refund considered complete after both parties issue their share? what if seller issues refund but Admin doesn’t? Does buyer get partial refund without Admin share?
    –> Would refund show up as one amount? (I understand PayPal limitation)

    #66557
    Anna
    Member

    @12ka4
    Refunds really are handled completely via the payment processor– the only thing admin should do (besides refunding their portion) is to mark the order as refunded in the admin (wp admin > woocommerce > orders) so that it will also show the order as refunded.
    1.) Issue refund through the payment processor (admin and vendor) 2.) You (admin) marks order as refund. 3.) You (admin) marks commission as due, then reversed (from paid).

    It does depend on how the site accepts payment. If you use PayPal Adaptive Payments or Stripe and split the funds at checkout, the vendor and the admin both have to issue refunds. Refunds with paypal are a bit messy and confusing when using adaptive payments and it would be worth reading the refund process over at the paypal website. I am not certain how the refunds will show- and one of multiple transactions.

    #68826
    Malavika Gupta
    Participant

    If a seller refunds an order how does Admin know that an order has been refunded so that he can refund his portion of the order. Please advise if I have missed anything – I tested as a vendor and refunded an order, the refund amount (vendor portion) got credited to the buyer’s paypal account but since there was no notification to the Admin or there is no way for the vendor to mark the order as refunded, the Admin has no clue that a refund has been made. In this case how will admin refund his portion?

    Thanks

Viewing 17 posts - 1 through 17 (of 17 total)
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