Payment

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • August 14, 2015 at 11:33 am #7606
    twitch
    Participant

    Hello,

    So I have setup Stripe and did a payment with my creditcard to this.

    However it doesn’t show up at my dashboard. How long does this take to show up?
    And how does this work with the payment of the vendors?

    Thanks,

    August 14, 2015 at 11:37 am #7607
    WC Vendors Support
    Participant

    Hi Twitch,

    So you have Strip setup…… And you have a vendor who has a product, and you bought that product, and it’s not showing up on your dashboard?

    If you edit the order, do you see the Stripe payment confirmation #?

    To pay vendors, vendors must connect their Stripe account by going to your site > Vendor Dashboard > Shop Settings and clicking the “Connect with Stripe” button. Once that’s done, their part of the commission will be instantly delivered to the Vendors account.

    Ben

    August 14, 2015 at 11:55 am #7611
    twitch
    Participant

    Hello ben,

    I don’t see the order, that is weird. The payment was successful.

    I have checked my bank account and stripe has charged me 0$..

    August 14, 2015 at 5:25 pm #7638
    twitch
    Participant

    No news? :S

    August 14, 2015 at 6:05 pm #7640
    WC Vendors Support
    Participant

    Triple check your configuration settings. And post up some screenshots thta will help me begin to diagnose what the issue might be. You can “set as private reply” anything that might be sensitive information.

    August 15, 2015 at 1:46 pm #7662
    twitch
    Participant

    Hello Ben,

    There are 2 client id’s
    1 is for development and the other is for production. Which one should I use?

    August 15, 2015 at 5:54 pm #7664
    WC Vendors Support
    Participant

    Production = Live mode

    Sandbox = Development mode

    August 16, 2015 at 4:16 am #7681
    twitch
    Participant

    Ok that fixed it 😉

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
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