NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 25 replies, 4 voices, and was last updated 7 years, 5 months ago by
.
-
Posts
-
I see the instructions on this page here: https://www.wcvendors.com/kb/configuring-paypal-adaptive-payments/
However, I’d like to find out if I can change a few things on the configuration?
It shows that you setup wcvendors as the primary and as the one who is responsible for chargebacks. You also show splitting the PayPal fees. Can we make the following changes on the Adaptive Payments setup:
1. Can we make the Merchant / Vendor the Primary and us as the Secondary?2. Can we set it so that the Merchant / Vendor pays all of the fees instead of splitting them with us?
3. Can we set it so that the Merchant / Vendor is responsible for handling refunds and not us?
Thank you,
RobertRobert- you’d likely need to talk to PayPal regarding these changes. This, I believe, is how PayPal requires the accounts to be set-up.
Will do. I wasn’t sure whether to call them first before checking in with you / your developers since you own this plugin. Thank you!
Hi Anna,
Before I could call PayPal today, they had already approved my Adaptive Payments account. I have several other Adaptive Payment accounts setup with PayPal both with SHOP RVA, LLC and one of my other companies.
I took a screenshot of the information I put into the Adaptive Payments application that PayPal approved, however, I need to get confirmation from WC Vendors Pro Plugin that it can work the way I have been approved for the Adaptive Payments account…?
Also, you’ll notice that I did not chose an option as to who pays the fee because I was not sure who to set as the Primary or Secondary Receivers. But as you can see from the way they approved it, I have the Merchant / Vendor setup as the Primary and as the party responsible for the chargebacks and refunds.
Based on what you see, should I still call PayPal to get the option updated as to “who pays the fee”?
Here is the link to the screenshot of the information I declared and got approved. https://sales.shoprva.com/wp-content/uploads/2016/09/AdaptivePaymentsApproval.gif
Please let me know if you need any additional information from the rest of the application?
Thank you,
RobertRobert-
1. You have the Primary and secondary receivers set correctly.
2. One thing you don’t want is the Chained Payments. Instant pay, but not chained. Per our docs: API selection: select parallel payment but don’t check “chained payment”. I think you will need to talk with paypal about this and make sure Chianed Payment is not selected. It is different, and we don’t support the chained payments option.
3. I do think you are supposed to declare that you both pay the paypal fee..(each receiver). Since you will need to talk to paypal about the chained payment selection anyway, you may want to clarify this with them.Hi Anna,
Your reply contradicts what you show here in your instructions: https://www.wcvendors.com/kb/configuring-paypal-adaptive-payments/
You show the Chained Payments selected but yet your reply just now states to not select Chained Payments. Which is it?
Can you please provide a clear set of instructions so we can get this setup and not have to keep going back and forth?
I have a support person from PayPal Tech Support ready to help me make any updates or changes I need to have made. I just need to know exactly how this needs to be setup.
Please provide a set of clear instructions.
Thank you!
Primary receiver: VENDOR
CHAINED PAYMENTS: NO
PARALLEL PAYMENTS: yesIt looks like you have everything else set correctly.
Hi Anna,
Thank you for posting the updated instructions. However, it’s still a bit confusing because you have to state who the Primary Receiver is and how the fees are split and the only way you can do this is by checking the Chained Payments box.
Can you please watch this video overview of what I’m running into and answer the two questions posed in the video?
Thank you,
RobertRobert,
Yes, I do believe I checked and un-checked the Chained Payments, because I was deciding whether to show the checked box with a big red arrow saying, “NO!” on it… I decided that was a bit tacky. 😉I am very confident that PayPal likely removed the “primary receiver” specification for the parallel payments because the question was redundant. It *IS* redundant, except in outside cases. Far more often than not, with parallel payments the secondary receiver would be the marketplace or platform owner that is receiving the smaller portion of the payment. I will make a notation at the top of the tutorial that specifies this, and that likely users will not see the fields for the primary and secondary receiver when only selecting parallel payments.
Regarding the fees- since this is a transaction, each of you are going to pay fees.
I do not use PayPal at all, so I honestly do not know if PayPal doubles up by charging the full transaction amount to both the vendor and the admin, or whether you are only charged a percentage on the amount you receive. I reviewing the documentation on the developers site and parallel payments, I could not find this answer. So, if you are taking 10% commission for each sale, I do not know if you are charged the fees for the full transaction or only on the 10% that *YOU* the admin receives.
Please ask PayPal (or perhaps another member here that uses PayPal can clarify) or do some testing and see what the result is.Hi Anna,
With regard to the settings for PayPal Adaptive Payment settings, I notice that there are three options for PayPal within the Settings -> Checkout area. There’s a “PayPal”, “PayPal Powered By Braintree” and “PayPal Adaptive Payments”.
(You pointed out to me that with Stripe to delete all other Stripe plugins, which eliminated a javascript error and allowed me to complete the checkout process.)
With regard to PayPal, I’m not seeing any plugins for PayPal even though the 3 options are showing up. Should I look for a way to delete the regular PayPal and Braintree options…only leaving the Adaptive Payments option or just ignore the other two altogether? I want to make sure that they are also not causing any conflicts as I work to get the Adaptive Payments setup successfully. Please explain.
Thank you,
RobertRobert,
I do not use PayPal at all, so I am not certain if these normally show up on the setting page by just having one PayPal active. The only one you should be concerned with is Adaptive payments.Could you send me a current WooCommerce System Status in a reply?
I’ll also see if Ben can assist here to answer whether these extra paypal options are typical in the settings.
Anna,
Here is the system status report:
### WordPress Environment ### Home URL: https://sales.shoprva.com Site URL: https://sales.shoprva.com WC Version: 2.6.4 Log Directory Writable: ✔ WP Version: 4.6.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache PHP Version: 5.6.25 PHP Post Max Size: 32 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.38.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.6.33 Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 2.6.4 : woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ✔ ### Active Plugins (17) ### Awesome Weather Widget: by Hal Gatewood – 1.5.10 Buddyforms Woocommerce Simple Auctions Integration: by Sven Lehnert – 1.0.1 Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.4 Envato WordPress Toolkit: by Envato – 1.7.3 Jetpack by WordPress.com: by Automattic – 4.3.1 MOJO Marketplace: by Mike Hansen – 1.0.4 Storefront Hamburger Menu: by WooThemes – 1.2.0 Storefront Homepage Contact Section: by WooThemes – 1.0.2 Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 1.5.4 WC Vendors - Stripe Commissions & Gateway: by WC Vendors – 1.0.4 WC Vendors Pro Simple Auctions: by WC Vendors – 1.0.3 WC Vendors Pro: by WC Vendors – 1.3.6 WC Vendors: by WC Vendors – 1.9.4 WooCommerce PayPal Powered by Braintree Gateway: by WooThemes – 1.2.4 WooCommerce Simple Auction: by wpgenie – 1.2.2 WooCommerce: by WooThemes – 2.6.4 WooCommerce Helper: by WooCommerce – 1.7.1 ### Settings ### Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ✔ ### WC Pages ### Shop Base: #16 - / Cart: #17 - /index.php/cart/ Checkout: #18 - /index.php/checkout/ My Account: #19 - /index.php/my-account/ ### Taxonomies ### Product Types: auction (auction) external (external) grouped (grouped) simple (simple) variable (variable) ### Theme ### Name: Galleria Version: 2.2.4 Author URL: https://woocommerce.com Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 2.1.3 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ✔ ### Templates ### Overrides: – ### WC Vendors Pro ### Theme Compatability: - Pro Dashboard Page: - #10 Feedback form page: - #11 Vendor Shop Permalink: - vendors ### Templates ### Overrides: –Thank you,
RobertWooCommerce PayPal Powered by Braintree Gateway: by WooThemes – 1.2.4
That’s why you have other PayPal choices showing up in the WooCommerce admin settings.Ok, well should I leave it setup, disconnect it, shut the Braintree down….? What needs to happen if anything?
If you are not using Braintree for collecting payments on the front end, then you can just deactivate it.
Stripe classes often clash if you use more than one Stripe plugin; for PayPal I do not know.
If you have any issues with your PayPal payments that throw errors, then perhaps disable this plugin and see if they errors are resolved.Hi Anna,
I’ve run 3 transactions thru the PayPal checkout and NONE of them had payments split. I then reached out to PayPal Merchant Support to see if they can help me figure this out and how to fix it and here is what they are telling me. I know for a fact that there is a verified PayPal email added to my vendor store that I setup under my other business. Please read below and help me figure this out. This is going on 4 weeks now that we have not been able to get PayPal Adaptive Payments working.
Robert,
The Logs that I found did not have a secondary receiver set, so there were no instructions to our system to split a payment. I will definitely need the API request from you showing that other receivers were set in the request in order to go forward with this.
Thanks,
Robert
PayPal MTSHi,
I’ve spent the last week working with PayPal’s merchant support team setting up and testing out 3 additional Adaptive Payment accounts according to the instructions you provided and no one can figure out or understand why it will not split payments on my site using the WC Vendors plugin. This make a total of 4 Adaptive Payments accounts that we have setup and tested and cannot get either one of them to split payments after the payment gets processed.
Can someone please login to my site and see if you can help figure out why the payments are not getting split?
Here’s a video of the last transaction I just processed showing that the payment did not split:
https://youtu.be/RQ4JRPoIoZEThank you,
RobertRobert,
In all or any of your testing, have you attempted to change your site setup so that the links do not look like this:/index.php/cart/
From the very onset of us working together, I have been concerned about how you have your pages set up and whether this will be sustainable. I mentioned this to you about a month ago, but you were not wishing to change the structure.
I do not know as this will repair the issue with paypal or not, but if you would please, at least, try setting up your site to all be straight up links: https://yourshop.com/cart , https://yourshop.com/checkout , https://yourshop.com/pro-dashboard etc. and test your transaction with this setup.
I am surprised that PayPal cannot identify what is happening, being as they can see far far more information on their end. Did they inform you that your configuration or application was incorrect to support the splitting of the payments? Did they identify a trouble area with our code? after working with them for a week, what were they able to tell you? Any information at all will help. What did they say?
Alright, the permalinks have been updated to this https://sales.shoprva.com/cart/
I went back thru the checkout process twice. Once on Chrome and once on Firefox (which had no stored cache memory of my site) and in both transactions the payment processed successfully but did not split.
If I can please provide one of you with my information and see if you can process a payment and/or login and see if there is something I’m overlooking…?
Please select this item to purchase: https://sales.shoprva.com/product/test-item-2/ (which is a product under Affordable Advertising Solutions, LLC using [email protected] PayPal email)
When checking out please use the following information:
Robert Davenport
10391 Indale Court
Glen Allen, VA 23060
Email: [email protected]
Phone: 8044000276At PayPal checkout page use the following Login:
Email: [email protected]
P: Spiderman4Please let me know if you notice anything out of the ordinary that is preventing the payment from being split. Stripe is working perfectly fine but not PayPal.
Thank you,
RobertI read through some of the discussion we had earlier in this thread.
Did you end up switching your application with PayPal? Originally you had checked ” Chained Payments” on your application. Did you have them amend this?
We do not support chained payments.PayPal does not let you modify an approved Adaptive Payments account once it’s approved. You have to apply for a brand new Adaptive Payments account…and Yes, I did apply for more Adaptive Payments accounts.
What you see in the attached image is the 5th account that I’ve gotten approved in my attempt to get this to work and does not have the Chained Payments box checked. You can see that everything is completed exactly as you show in the instructions on this page https://www.wcvendors.com/kb/configuring-paypal-adaptive-payments/
I have triple checked all of the API keys, user and password and everything is correct. I just did another purchase and it still is not splitting the payment. The transaction is being processed but the payment is not getting split.
I have 3 other sites setup using PayPal Adaptive Payments (2 that use SmarteCart.com’s software http://smartecart.com/ and one using IgnitionDeck’s Enterprise version http://ignitiondeck.com/id/ignitiondeck-enterprise-white-label-crowdfunding/) and use chained payments and all 3 sites split payments exactly as they are supposed to.
Am I the only person having this much difficulty getting this work? Can one of you please login and at least take a look and see if you can see something that would cause this to not work properly?
Thank you,
RobertNo, we have – even – the same problem!
Our shop does not work with this payment! The Paypal support have done, what they can do. Its realy a big problem!
We have no more idea how to solve the problem FINALLY. Probably we must say goodbye to WC Vendors.
regards, Susanne
Crisis! It must not be true!
We have just learned – after months of troubleshooting and multiple support contacts – that our planned business model will not work.
We can not make collective payments (Adaptive and Parallel Payments) with Paypal. It is not possible!
Paypal in Germany requires a monthly fee of 25sd EUR sales / month of the shop or market place before paypal enables this collection and chain payment functions.
This means that our business model can not be realized!
We’ve spent months doing this.
- The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.