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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • #10868
    Global
    Participant

    Hi support,

    I have my Paypal adaptive payments approved by Paypal.

    I have my WCV settings to pay manually … I did 2 test sales and checked the green now button and saved payment changes. This resulted in a warning from Paypal: Failure. User is blocked (10329): We’re sorry, but your PayPal account isn’t currently eligible to send mass payments. Please contact either PayPal Customer Service or your account manager..
    Payment total: £1.80

    Please can you advise re the above

    Also when the above is working what is supposed to happen next re the commission owed to the vendors? ie does paypal automatically pay the vendor?

    Thank you for your help.

    Paul

    #10869
    WC Vendors Support
    Participant

    Hi Paul! Lucky for us, your next step is written in the error message: “Please contact PayPal Customer Service”. 🙂

    Most likely they have configured your Adaptive Payments account wrong, OR you have a typo in your API Keys and such on the paypalap gateway configuration screen in WooCommerce. Triple check your settings, and if no good results come from that, shoot PayPal a email or a phone call.

    So, when it is working, what happens to the vendors commissions? Depends! wp-admin > WooCommerce > WC Vendors > Payments — Whatever you configure there is when the vendors will get their cash. 🙂

    Cheers

    Ben

    #10885
    Global
    Participant

    Thank you Ben,

    Thats great … I found a thread that says we have to have Paypal mass payments enabled as well as Parallel payments for manual and scheduled to work. I will send paypal an email.

    1, If I have scheduled or manual payments enabled do I Pay all the Paypal fees or are they split between myself and vendor?

    2, Am I responsible for all the amount if the customer wants a refund whilst using scheduled or manual payments?

    3, With weekly scheduled payments selected, does Paypal hold onto the vendor’s commission and then send a week later or do Paypal pay me the whole amount and then take the venders amount from my account and pay the vendor a week later?

    Ideally I would like to use instant pay but really don’t like the idea that the customer sees that they are paying 2 separate people. Wish there was a way around the customer not seeing this.

    I hate Paypal ha 🙂 🙂 still cant get it to work for me … but wont give up 🙂

    Congratulations on your new baby … amazing!!!

    Thank you for your help.

    Paul

    #10890
    WC Vendors Support
    Participant

    #1 and #2 are good questions for PayPal. Their fee structures confuse the hell out of me. 🙂

    #3 – You receive 100% of the money in your PayPal account. When the schedule pops up and pays vendors, it then, at that time, deducts the funds from your PayPal account. Make sure you have enough $$$ in there. 🙂

    Yea, the instant pay part is weird for the double showing of the payment. It kinda gives away your sites commission structure. Stripe doesn’t do that, stripe is *way* nicer, but hell, everyone has a PayPal account. 😉

    Thanks for the warm wishes for baby Benson! He’s doing well, so is Mommy. 🙂

    Cheers

    Ben

    #10975
    Global
    Participant

    Pleased to hear everything is well with your family Ben … busy times for you 🙂 🙂

    OMG My Paypal story continues.

    Contacted Paypal and they said I canot have mass pas because they stopped doing it for UK customers 2 years ago.

    I deleted all test sales commision due bar 1 to see if I could work with manual payments as sales happen one at a time … checked the green now button and saved payment changes. I then received the same Paypal error as above.

    Not sure what to do now … all I want is to pay vendors within 24 hours manually but not instant and using Paypal.

    Any ideas how I can use Paypal this way? I shall send Paypal this message too.

    Thank you,

    Paul

    #10983
    WC Vendors Support
    Participant

    You should tell them their documentation clearly states that: “You can use Adaptive Payments in any country where PayPal is accepted.” and to fix your site! 🙂

    Source: https://developer.paypal.com/docs/classic/products/adaptive-payments/

    #11001
    Global
    Participant

    Hi Ben,

    I just received this reply from Paypal.

    Is the below a possibility for you to setup the api call for WCV users in countries that canot use mass pay.

    Let me know your thoughts.

    Thank you.

    Paul

    Hi Paul,

    In order to use MassPay APIs, this feature must be enabled on your account and the information I got from our customer support team tells me this is only enabled for large, account managed accounts. Unfortunately, you won’t be able to use MassPay API to send any funds to your vendors but looking at your account, I can see that your Adaptive Payments application is enabled for Implicit Payments. This is similar to MassPay API but you need to use the Pay API to make the payments. Implicit Payments allows you to send money from your balance to different receivers. Basically, your account is both the API caller and sender so there is no need for approval. Once the API call is executed, money moves from your balance to the receivers specified in your API call. You can share the example below with your developer:

    https://devtools-paypal.com/guide/ap_implicit_payment (senderEmail should be same as the API caller).

    Also, if this is going to take time to implement, you can send money by using the Send Money tab on your account. Please login to your account, click Send Money tab and make separate payments to receivers (one at a time, separately).

    Kind Regards,
    Orcun
    PayPal MTS

    #11002
    Global
    Participant

    Hi Ben,

    Please find below update from Paypal after I told them that masspay should be enabled on my adaptive payments account as Paypal terms and conditions states “You can use Adaptive Payments in any country where PayPal is accepted”

    Hi Paul,

    Adaptive Payments and Mass Payments are completely different products. MassPay is not part of Adaptive Payments. Also, MTS cannot toggle any features on live accounts. We simply don’t have access to toggle this option on your account.

    As I mentioned in my previous e-mail, your account is enabled for Adaptive Implicit Payments and this is what you should be using to send payments from your balance to your vendors.

    Kind Regards,
    Orcun
    PayPal MTS

    #11024
    WC Vendors Support
    Participant

    It sounds like since they won’t enable it for you, you’re stuck with Instant Pay, instead of any schedule. Booooooooooo.

    PS — What kind of a name is “Orcun”? Sigh.

    #11052
    Global
    Participant

    Thanks Ben, I haven’t been very lucky with Paypal … Would I be able to use manual setting for sales and pay the vendors by using the Send Money tab on my Paypal account. Then update the status of sales in Woocommerce > Orders?

    OMG what a name Orcun 🙂

    With stripe have you found that vendors don’t mind opening a stripe account? and is it easy for them?

    #11053
    WC Vendors Support
    Participant

    Stripe will only pay instant. It will not pay on a schedule. That said, it’s hella simple for vendors to sign up, have never heard a single complaint about Stripes usability. It’s waaaaaaay better.

    #11054
    WC Vendors Support
    Participant

    Oh, and if you send money manually, you would not have to update the order, you would go to wp-admin > WooCommerce > Commission and then set the commission as “paid” instead of “due”.

    #11077
    Global
    Participant

    That’s great Ben … I think we will try manual, but will probably go with Stripe going forward. I actually prefer instant pay … but don’t like the way Paypal show the customer that they are paying 2 people with instant pay.

    1, As far as I am aware Stripe only shows the customer that they are paying me the marketplace owner. Is that correct?

    2, I also think all Paypal fees would be paid by me when using manual pay and when using Stripe all stripe fees are paid by the vendor. Is that correct?

    Thank you for your advice Ben

    Paul

    #11085
    WC Vendors Support
    Participant

    1.) Yup, stripe takes a credit card payment on the website and doesnt even redirect to any other website, it’s all handled right on your checkout form. If you want to see how it works, add Pro to your cart, and click Checkout, and choose Credit/Debit card. That’s all the customer sees. Easy as hell! 🙂

    2.) I’m not entirely sure about this, but I *believe* the fees are split proportionately to whom receives. If the fee is 2% and the order is $100 with a 50% commission, each of you pay a dollar in fees and each of you get $49.

    Cheers

    Ben

    #54894
    Debi
    Participant

    I love this plugin, but am totally bummed. Just off the phone with paypal, and because my account is Canadian, I do not qualify for mass payments either 🙁

    Just thought I’d mention before any other fellow Canadians spend days and hours like I have only to have go with plan B.

    • This reply was modified 5 years, 11 months ago by Debi.
    #54908
    Anna
    Member

    @debigregan
    That’s too bad- I did not know that PayPal had this restriction for Canadian account holders. 🙁

    #54968
    Debi
    Participant

    Is there any way to pay vendors one at a time within WC Vendors / Woocommerce, without having to go into paypal?

    I have spent considerable time on setting up my website with WC Vendors, and would like to use it if I can.

    If I decide to try Stripe – which I don’t know if there are any restrictions for us Canadians – does it function like paypal? In other words, I don’t want the responsibility of securing credit card info, etc. on my server.

    Thanks !

    #55015
    Anna
    Member

    Debi,
    With Stripe, if you use our Stripe Commissions & Gateway Plugin https://www.wcvendors.com/product/stripe-commissions-gateway/, you can accept credit card payments on your site, and the funds will be split at checkout between your admin Stripe account and the vendor’s connected Stripe account.
    Personally I LOVE Stripe and will never, ever use PayPal after using Stripe. It is so much easier and more straight forward.
    Anyway, I did find this article regarding Stripe in Canada. They have full service in Canada. It was written in 2012, and Stripe has grown leaps and bounds since then:https://stripe.com/blog/stripe-in-canada

    This also shows Canada as being one of Stripe’s FULLY supported countries: https://stripe.com/global

    Stripe Connect is the service you link with (using a regular Stripe account) to provide the commissions payments to admin & vendor(s) at checkout: https://stripe.com/connect

    The Credit Cards are processed via Stripe- the transactions are shown to the vendors within their Stripe account.
    You do need SSL on your site to use Stripe.

    Here’s our documentation on our Stripe Plugin which allows the commissions split and payments to the vendors’ Stripe accounts and your admin account: https://www.wcvendors.com/kb/stripe-commissions-gateway-setup/

    Let me know if you have any further questions.

    #56100
    john
    Participant

    Hi,

    Apologies if I am in the wrong thread – looks as though it may be appropriate here…

    Can anyone confirm whether they have got the mass payments feature to work in the UK? And if so, how? What steps were / are required to be taken with PayPal to get it up and running.

    Thanking you in advance,

    John

    #56107
    Anna
    Member

    John,
    You’d have to contact PayPal to see if there is some reason mass pay will not work for UK users.. I think it does? But I am in the US so I am not 100% certain.

Viewing 20 posts - 1 through 20 (of 20 total)
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