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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #9342
    archonic
    Participant

    Here’s a direct quote from my client:

    Here is the situation and I’m not sure how to resolve it – when Buyers make a payment to a Seller but the Seller doesn’t have a PayPal email address indicated on their Wedding Recycle profile, PayPal accepts the money from the Buyer and puts it into a holding account with PayPal (I spoke to PayPal this morning and this is what they told me). Problem is, I don’t know where to go on the Wedding Recycle admin dashboard to send the payment to the actual Seller once their PayPal email address has been entered into their Wedding Recycle profile. Or, if the product is no longer available and the Seller didn’t update their profile, I need a way to refund that payment to the buyer but I can’t see where to do that either, as the money isn’t in my Wedding Recycle PayPal account. I can refund the commission portion of the payment because I have that in my account but that’s all.

    There must be other people with this problem. Why would WC Vendors and PayPal allow payment to a non-address? How / where can that money be directed manually?

    Unless the client and I are missing something, this is putting more weight behind this request: https://github.com/wcvendors/wcvendors/issues/192. Or at least something like it that ensures the vendor enters a valid paypal email before they can post products.

    #9343
    WC Vendors Support
    Participant

    The PayPal field on the Vendors Shop Settings page is required.

    You could, however, edit the /dashboard/links.php template and change the add/edit product link to be disabled until the vendor adds a PayPal email. That’s probably the quickest and most simple way to accomplish this. If the get_user_meta for the logged in user doesnt have the paypal meta value stored, then dont show the button, and show some message instead, otherwise show the button to add/edit new products.

    Cheers

    Ben

    #9345
    WC Vendors Support
    Participant

    This is the replacement code for /dashboard/links.php that will not show the add/edit product buttons until a vendor has set their PayPal email address:

    https://gist.github.com/bentasm1/495fb30da2a848a33b00

Viewing 3 posts - 1 through 3 (of 3 total)
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