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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #13429
    Bharath23
    Participant

    Hello Guys,

    I am currently using Dokan and am looking for a better alternative. Please can you help me with a few queries about the Pro version –

    1. Will it work smoothly with the Shopkeeper theme by getbowtied?
    2. How easy is it to install and start using the plugin? I am not a tech guy, so easier the better. 🙂
    3. My payment gateway (In India) has already been configured. Do I have to make any other changes once your plugin is installed?
    4. Is there a restriction on the size of images that can be uploaded? I’m facing this issue with Dokan, I can hardly upload a 2mb image!
    5. Support… I am sorry but based on my current experience with Dokan I have to ask! How long does it usually take for you guys to respond?
    6. Commission – Currently, our vendors get paid commissions based on the selling price after tax but before discounts. Also, if vendors wanted to add their own coupon code, then commission should be calculated after tax and after the discount the vendor offers. Is this how your plugin works or is there a way to customize it?

    Sorry, I had to ask so many questions. There’s ore but I’ll stop there. 🙂 Dokan has been a complete nightmare and I just want to make sure I am making a better choice.

    Look forward to your response.

    Kind regards,
    bharath

    #13567
    WC Vendors Support
    Participant

    Hi bharath,

    Welcome to the dark side! 🙂

    1.) Should work just fine

    2.) There’s a KnowledgeBase with a setup guide. Everything is really pretty easy. If you’re familiar with WooCommerce, WC Vendors should be quite simple to use.

    3.) We work with all payment gateways, you should not have to do anything special or specific, just install and go.

    4.) Ha, that’s funny. There’s no size limitations other than your php max upload size. You should be fine uploading gigantic and tiny images with no problem.

    5.) TODAY took a little longer because our website was down due to a fiber optic cable bundle being damaged. Usually we reply within a few minutes during the day time, and at night, once we wake up. Check out other threads here and you’ll see my replies are quite fast (and useful). 🙂

    6.) In WC Vendors Pro, you can do this. In WC Vendors Free, you can not.

    Cheers

    Ben

    #13659
    Bharath23
    Participant

    Thanks for your reply Ben!

    I’m nearly there but I’m just making sure the plugin has everything I need for my site. There were a couple of things that came up –

    1. I noticed that you don’t have an option to set up variable products in the “Pro Dashboard” tab? -http://dev.wcvendors.com/dashboard/product/edit/#inventory
    Although, it seems to be included in the “Vendor Dashoard” tab which is the free version?

    2. I’m not able to upload a store Icon?

    3. I tried editing the name of the product but it would not save.

    Is this just a case of not including all the options in the demo version?

    The rest of it looks pretty good to me! 🙂

    Look forward to your response and working with you guys soon!

    Kind regards,
    bharath

    #13665
    WC Vendors Support
    Participant

    1.) That is correct. The Free version simply uses WooCommerce on the backend, so all features work. On the front end, they have to be completely rewritten to work, and we do not have variations or attributes support in WC Vendors Pro yet. This will be in v1.2.0, it’s certainly a feature we will be adding. 🙂

    2.) That’s probably just the development server as we test new bits of code on it. Nothing to worry about.

    3.) I’m able to edit a product and change the title with no problems.

    Remember, it’s not a demo server, it’s a development server. We’re constantly tinkering around with things, breaking things, trying out new stuff. It’ll never be a site that is 100%. 🙂 It is after all, for testing.

    Cheers

    Ben

    #13695
    Bharath23
    Participant

    Thanks again Ben! We run a clothing company. So, we’ll have to set up products for vendors till the new version is out?

    I’m not a coder. 🙂 Is there an easy way to use the variable products function in the free version with the pro version?

    Please can you tell me when the new version will become available? week? month? 🙂

    Thank you!

    Kind regards,
    Bharath.

    #13696
    WC Vendors Support
    Participant

    Hi Bharath,

    Version 1.2.0 is going to be 60-75 days out.

    Till then, you can still use Pro. Just add this code to your themes functions.php file to use the back end for adding/editing products and all the variations/attributes will work no problem:

    https://gist.github.com/bentasm1/02f88d927ac8ecfc3df9

    #13847
    Bharath23
    Participant

    Hey Ben,
    Just bought the plugin. I will be installing this on my site now and as a newbie I might come back to you with a few queries. Please be kind. 🙂

    Also, the code you gave me above did not work. Do I have to change anything in there?

    Please can you help.

    Thank you!

    Kind regards,
    bharath

    #13886
    WC Vendors Support
    Participant

    Hi Bharath,

    That code will work — Once you’ve installed WC Vendors Pro. It wont have any effect on WC Vendors Free. 🙂

    Cheers

    Ben

Viewing 8 posts - 1 through 8 (of 8 total)
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