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This topic contains 13 replies, has 2 voices, and was last updated by  Anna 10 months, 1 week ago.

  • Author
    Posts
  • #52722
     Chris 
    @ccollareta

    The dashboard does not show up, though all of the other pages in the dashboard do. the only issue seems to be the main dashboard. Its a necessary feature and it does not seem to be working. please advise. i attached a screen shot to show you what its doing

    #52728
     Anna 
    WC Vendors Official Support
    @fervous

    Will you please share your WooCommerce System Status?
    wp admin > woocommerce > system status

    #52729
     Chris 
    @ccollareta
    
    ### WordPress Environment ###
    
    Home URL: http://used.samashmusic.com/new_used
    Site URL: http://used.samashmusic.com/new_used
    WC Version: 2.6.11
    Log Directory Writable: ✔
    WP Version: 4.7
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.3.3 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.15.5
     OpenSSL/0.9.8b
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.0.95 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.11
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to \"Downloads\" and download the \"Binary / gzip\" file next to \"GeoLite Country\"
    
    ### Active Plugins (20) ###
    
    Contact Form 7: by Takayuki Miyoshi – 4.6
    Google Web Fonts Customizer (GWFC): by Chanif Al-Fath – 1.0.2
    WPBakery Visual Composer: by Michael M - WPBakery.com – 5.0.1
    MailChimp for WordPress: by ibericode – 4.0.11
    Meta Box: by Rilwis – 4.10
    Wpopal Framework For Themes: by WPOPAL – 1.2.4.3
    Perfect WooCommerce Brands: by Alberto de Vera Sevilla – 1.4.3
    Post Duplicator: by Metaphor Creations – 2.19
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Slider Revolution: by ThemePunch – 5.2.5
    SSH SFTP Updater Support: by TerraFrost – 0.7.1
    User Menus: by Jungle Plugins – 1.0.0
    WC Vendors Pro: by WC Vendors – 1.3.8
    WC Vendors: by WC Vendors – 1.9.7
    WOOF - WooCommerce Products Filter: by realmag777 – 2.1.5.1
    WP All Import - WooCommerce Add-On: by Soflyy – 1.3.1
    WooCommerce: by WooThemes – 2.6.11
    WordPress Importer: by wordpressdotorg – 0.6.3
    WP All Import: by Soflyy – 3.4.0
    YITH Essential Kit for WooCommerce #1: by YIThemes – 1.3.6
    
    ### Settings ###
    
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My Account: #7 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Adela
    Version: 1.1.2 Updated 19-Jul-2016
    Author URL: http://bit.ly/opalwp
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: adela/woocommerce/archive-product.php
    adela/woocommerce/cart/cart-empty.php
    adela/woocommerce/cart/cart-totals.php
    adela/woocommerce/cart/cart.php
    adela/woocommerce/cart/cross-sells.php
    adela/woocommerce/cart/mini-cart.php
    adela/woocommerce/cart/shipping-calculator.php
    adela/woocommerce/checkout/form-checkout.php
    adela/woocommerce/checkout/form-shipping.php
    adela/woocommerce/content-product.php
    adela/woocommerce/content-product_cat.php
    adela/woocommerce/content-single-product.php
    adela/woocommerce/global/breadcrumb.php
    adela/woocommerce/loop/add-to-cart.php
    adela/woocommerce/loop/loop-end.php
    adela/woocommerce/loop/loop-start.php
    adela/woocommerce/loop/pagination.php
    adela/woocommerce/loop/price.php
    adela/woocommerce/loop/rating.php
    adela/woocommerce/loop/sale-flash.php
    adela/woocommerce/single-product/add-to-cart/external.php
    adela/woocommerce/single-product/add-to-cart/grouped.php
    adela/woocommerce/single-product/add-to-cart/simple.php
    adela/woocommerce/single-product/add-to-cart/variable.php
    adela/woocommerce/single-product/meta.php
    adela/woocommerce/single-product/price.php
    adela/woocommerce/single-product/related.php
    adela/woocommerce/single-product/review.php
    adela/woocommerce/single-product/short-description.php
    adela/woocommerce/single-product/tabs/additional-information.php
    adela/woocommerce/single-product/tabs/description.php
    adela/woocommerce/single-product/tabs/tabs.php
    adela/woocommerce/single-product/title.php
    adela/woocommerce/single-product/up-sells.php
    adela/woocommerce/single-product-reviews.php
    adela/woocommerce/single-product.php
    
    ### WC Vendors Pro ###
    
    Theme Compatability: ✕ Your theme is not 100% WooCommerce compatible and will not display vendor stores properly. Please show this page ( https://docs.woothemes.com/document/third-party-custom-theme-compatibility/ ) to your theme author and instruct them to provide full WooCommerce compatibility
    not the limited WooCommerce compatibility they currently provide by using woocommerce.php instead of full templates.
    
    Pro Dashboard Page: - #5660
    Feedback form page: - #5672
    Vendor Shop Permalink: - stores/
    
    ### Templates ###
    
    Overrides: –
    
    #52760
     Anna 
    WC Vendors Official Support
    @fervous

    Hello,
    If you switch to the Storefront theme, does it format properly?
    The theme you are using is not formatted properly for WooCommerce, according to your system status.. you’ll likely have issues with some of the store pages as well:

    Theme Compatability: ✕ Your theme is not 100% WooCommerce compatible and will not display vendor stores properly. Please show this page ( https://docs.woothemes.com/document/third-party-custom-theme-compatibility/ ) to your theme author and instruct them to provide full WooCommerce compatibility
    not the limited WooCommerce compatibility they currently provide by using woocommerce.php instead of full templates.

    #52798
     Chris 
    @ccollareta

    not it does not.

    #52813
     Anna 
    WC Vendors Official Support
    @fervous

    Hello,
    The next step then would be to deactivate all plugins except WC Vendors, WC Vendors Pro and WooCommerce so we can rule out a plugin conflict, please.

    #52823
     Chris 
    @ccollareta

    Every Plugin except for woocommerce, wc vendors and wc vendors pro are deactivated and it still doesnt show up.

    #52827
     Anna 
    WC Vendors Official Support
    @fervous

    Chris,
    Ok- please send me your admin login/password in a private reply and I will take a look.

    #52829
     Chris 
    @ccollareta

    unfortunately i cannot do that. our system is locked to in our network.

    #52830
     Chris 
    @ccollareta

    the free dashboard works though. the pro does not

    #52832
     Anna 
    WC Vendors Official Support
    @fervous

    Chris,
    hmm.. ok. Please check that you have created a separate page on your website for the pro dashboard. Ensure that this page has the [wcv_pro_dashboard] shortcode on it- and nothing else. Also, not within a page builder either, like Visual Composer.
    I am perplexed as to why this page is not formatting properly on your site, especially following the troubleshooting steps; without a login, though, I can only keep working with you to try various fixes.
    There are also two areas you can bring up to your host; there are showing in your WooCommerce System Status:

    ❌ 5.0.95 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements

    ❌ 5.3.3 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version

    These are both nearly obsolete.. please discuss this with them and encourage them to move you to an updated PHP and MySQL format. These truly are very old.

    #52834
     Chris 
    @ccollareta

    I have created the page. it seems like something is preventing the dashboard.php template to load. which in turn is not loading the footer. im trying to find where in the code the dashboard.php is called and cant seem to find it. i even tried just putting code on that page and it does not load even after i moved the file to my own theme folder.

    #52844
     Chris 
    @ccollareta

    i turned on wp_debug and got this nice little error message on the dashboard
    Fatal error: Using $this when not in object context in /home/rocketgear/public_html/new_used/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-reports-controller.php on line 162

    #52861
     Anna 
    WC Vendors Official Support
    @fervous

    Did you discuss the php and MySQL with your host? MySQL 5.0.95 is from five years ago; PHP 5.3.3 is from 2010.. seven years ago. It is QUITE possible that these are so old, our plugin and many others will have functions that will not work properly with these obsolete versions.

    That line in the reports deals with the date selector for your dashboard.

    return strtotime( $order->recorded_time ) >= $this->start_date && strtotime( $order->recorded_time ) <= $this->end_date;

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