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January 11, 2017 at 10:45 am #52722
The dashboard does not show up, though all of the other pages in the dashboard do. the only issue seems to be the main dashboard. Its a necessary feature and it does not seem to be working. please advise. i attached a screen shot to show you what its doingJanuary 11, 2017 at 11:05 am #52728
Will you please share your WooCommerce System Status?
wp admin > woocommerce > system statusJanuary 11, 2017 at 11:08 am #52729
### WordPress Environment ### Home URL: http://used.samashmusic.com/new_used Site URL: http://used.samashmusic.com/new_used WC Version: 2.6.11 Log Directory Writable: ✔ WP Version: 4.7 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache PHP Version: ❌ 5.3.3 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.15.5 OpenSSL/0.9.8b SUHOSIN Installed: – MySQL Version: ❌ 5.0.95 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 2.6.11 : woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to \"Downloads\" and download the \"Binary / gzip\" file next to \"GeoLite Country\" ### Active Plugins (20) ### Contact Form 7: by Takayuki Miyoshi – 4.6 Google Web Fonts Customizer (GWFC): by Chanif Al-Fath – 1.0.2 WPBakery Visual Composer: by Michael M - WPBakery.com – 5.0.1 MailChimp for WordPress: by ibericode – 4.0.11 Meta Box: by Rilwis – 4.10 Wpopal Framework For Themes: by WPOPAL – 184.108.40.206 Perfect WooCommerce Brands: by Alberto de Vera Sevilla – 1.4.3 Post Duplicator: by Metaphor Creations – 2.19 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6 Slider Revolution: by ThemePunch – 5.2.5 SSH SFTP Updater Support: by TerraFrost – 0.7.1 User Menus: by Jungle Plugins – 1.0.0 WC Vendors Pro: by WC Vendors – 1.3.8 WC Vendors: by WC Vendors – 1.9.7 WOOF - WooCommerce Products Filter: by realmag777 – 220.127.116.11 WP All Import - WooCommerce Add-On: by Soflyy – 1.3.1 WooCommerce: by WooThemes – 2.6.11 WordPress Importer: by wordpressdotorg – 0.6.3 WP All Import: by Soflyy – 3.4.0 YITH Essential Kit for WooCommerce #1: by YIThemes – 1.3.6 ### Settings ### Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ✔ ### WC Pages ### Shop Base: #4 - /shop/ Cart: #5 - /cart/ Checkout: #6 - /checkout/ My Account: #7 - /my-account/ ### Taxonomies ### Product Types: external (external) grouped (grouped) simple (simple) variable (variable) ### Theme ### Name: Adela Version: 1.1.2 Updated 19-Jul-2016 Author URL: http://bit.ly/opalwp Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally then we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: adela/woocommerce/archive-product.php adela/woocommerce/cart/cart-empty.php adela/woocommerce/cart/cart-totals.php adela/woocommerce/cart/cart.php adela/woocommerce/cart/cross-sells.php adela/woocommerce/cart/mini-cart.php adela/woocommerce/cart/shipping-calculator.php adela/woocommerce/checkout/form-checkout.php adela/woocommerce/checkout/form-shipping.php adela/woocommerce/content-product.php adela/woocommerce/content-product_cat.php adela/woocommerce/content-single-product.php adela/woocommerce/global/breadcrumb.php adela/woocommerce/loop/add-to-cart.php adela/woocommerce/loop/loop-end.php adela/woocommerce/loop/loop-start.php adela/woocommerce/loop/pagination.php adela/woocommerce/loop/price.php adela/woocommerce/loop/rating.php adela/woocommerce/loop/sale-flash.php adela/woocommerce/single-product/add-to-cart/external.php adela/woocommerce/single-product/add-to-cart/grouped.php adela/woocommerce/single-product/add-to-cart/simple.php adela/woocommerce/single-product/add-to-cart/variable.php adela/woocommerce/single-product/meta.php adela/woocommerce/single-product/price.php adela/woocommerce/single-product/related.php adela/woocommerce/single-product/review.php adela/woocommerce/single-product/short-description.php adela/woocommerce/single-product/tabs/additional-information.php adela/woocommerce/single-product/tabs/description.php adela/woocommerce/single-product/tabs/tabs.php adela/woocommerce/single-product/title.php adela/woocommerce/single-product/up-sells.php adela/woocommerce/single-product-reviews.php adela/woocommerce/single-product.php ### WC Vendors Pro ### Theme Compatability: ✕ Your theme is not 100% WooCommerce compatible and will not display vendor stores properly. Please show this page ( https://docs.woothemes.com/document/third-party-custom-theme-compatibility/ ) to your theme author and instruct them to provide full WooCommerce compatibility not the limited WooCommerce compatibility they currently provide by using woocommerce.php instead of full templates. Pro Dashboard Page: - #5660 Feedback form page: - #5672 Vendor Shop Permalink: - stores/ ### Templates ### Overrides: –January 11, 2017 at 6:18 pm #52760
If you switch to the Storefront theme, does it format properly?
The theme you are using is not formatted properly for WooCommerce, according to your system status.. you’ll likely have issues with some of the store pages as well:
Theme Compatability: ✕ Your theme is not 100% WooCommerce compatible and will not display vendor stores properly. Please show this page ( https://docs.woothemes.com/document/third-party-custom-theme-compatibility/ ) to your theme author and instruct them to provide full WooCommerce compatibility
not the limited WooCommerce compatibility they currently provide by using woocommerce.php instead of full templates.January 12, 2017 at 8:56 am #52798
not it does not.January 12, 2017 at 10:47 am #52813
The next step then would be to deactivate all plugins except WC Vendors, WC Vendors Pro and WooCommerce so we can rule out a plugin conflict, please.January 12, 2017 at 10:55 am #52823
Every Plugin except for woocommerce, wc vendors and wc vendors pro are deactivated and it still doesnt show up.January 12, 2017 at 10:59 am #52827
Ok- please send me your admin login/password in a private reply and I will take a look.January 12, 2017 at 11:03 am #52829
unfortunately i cannot do that. our system is locked to in our network.January 12, 2017 at 11:04 am #52830
the free dashboard works though. the pro does notJanuary 12, 2017 at 11:34 am #52832
hmm.. ok. Please check that you have created a separate page on your website for the pro dashboard. Ensure that this page has the [wcv_pro_dashboard] shortcode on it- and nothing else. Also, not within a page builder either, like Visual Composer.
I am perplexed as to why this page is not formatting properly on your site, especially following the troubleshooting steps; without a login, though, I can only keep working with you to try various fixes.
There are also two areas you can bring up to your host; there are showing in your WooCommerce System Status:
❌ 5.0.95 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
❌ 5.3.3 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version
These are both nearly obsolete.. please discuss this with them and encourage them to move you to an updated PHP and MySQL format. These truly are very old.January 12, 2017 at 11:55 am #52834
I have created the page. it seems like something is preventing the dashboard.php template to load. which in turn is not loading the footer. im trying to find where in the code the dashboard.php is called and cant seem to find it. i even tried just putting code on that page and it does not load even after i moved the file to my own theme folder.January 12, 2017 at 1:42 pm #52844
i turned on wp_debug and got this nice little error message on the dashboard
Fatal error: Using $this when not in object context in /home/rocketgear/public_html/new_used/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-reports-controller.php on line 162January 12, 2017 at 6:38 pm #52861
Did you discuss the php and MySQL with your host? MySQL 5.0.95 is from five years ago; PHP 5.3.3 is from 2010.. seven years ago. It is QUITE possible that these are so old, our plugin and many others will have functions that will not work properly with these obsolete versions.
That line in the reports deals with the date selector for your dashboard.
return strtotime( $order->recorded_time ) >= $this->start_date && strtotime( $order->recorded_time ) <= $this->end_date;
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