Pro Dashboard Products Page Inconsistent Hidden Items

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Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #72675
    Christopher Woods
    Participant

    It appears that despite what is set under the “WooCommerce -> WC Vendors -> Product Form -> Show/Hide” options page, the resulting data found under “Pro Dashboard -> Products” contains some data that should be hidden, and doesn’t contain other data that should not be hidden. However, after simply refreshing the backend settings page and clicking “Save Product Form changes” the correct data will be hidden/displayed. Note that I do not change any settings, simply save them again to what they were already set as previously. It then reverts back to displaying incorrect data fields after logging out and logging in a few times. Attached are the correct and incorrect pages with the data being displayed, as well as the options set under the admin menu.

    #72750
    Christopher Woods
    Participant

    We do NOT have cache plugin installed.

    This is a critical issue!!

    #72752
    Anna
    Keymaster

    Hello,
    I have tested this with the exact settings as you show in your screenshot– the same options disabled for the product form.
    I have logged in and out as admin and vendor multiple times.
    I have added a few new products, and edited old products.
    The form settings are staying correct.

    Could you please try testing with only WooCommerce, WC Vendors and WC Vendors Pro active (all other plugins deactivated) and switch to the Storefront theme, and see if this issue persists?
    As of yet, I have not been able to replicate this issue.

    #72810
    Christopher Woods
    Participant

    We did exactly as you said:
    Disabled ALL plugins EXCEPT WooCommerce, WC Vendors, and WC Vendors Pro
    Changed theme to Storefront

    Again, the same issue appears, and the forum on the Pro Dashboard Add Product page is still incorrectly displaying/hiding some items despite what is set in the Product Form settings page. I have tried on multiple browsers (Microsoft Edge, Google Chrome, Firefox) as well as flush local cache and the issue still persists.

    #72824
    Christopher Woods
    Participant

    Also, we are getting the following error message on the frontend Add Product page when WordPress Debug Mode is enabled:

    Notice: Undefined index: _sale_price in /srv/users/serverpilot/apps/pdg/public/client/lfp3/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-product-controller.php on line 926

    #72846
    Anna
    Keymaster

    Hello,
    Could you please tell me which specific fields are showing that should be hidden?
    And which should be hidden, but are showing?
    I am trying to debug this; however, since I cannot replicate the issue it is difficult.

    #72969
    Christopher Woods
    Participant

    It is pretty much any field.

    Can I privately send you login credentials so you can see our site? It is not a production site so you can make changes as you wish.

    #73009
    Anna
    Keymaster

    Hello,
    Yes- you can private reply with admin credentials and i will take a look.

    #73046
    Christopher Woods
    Participant
    #73047
    Christopher Woods
    Participant

    plymdesign.com/client/lfp3

    #73176
    Christopher Woods
    Participant

    Hi

    What is the status on this? Have you had a chance to look at our site?

    #73180
    Christopher Woods
    Participant

    Two potentially important clues.

    1. Installed UpdraftPlus plugin. Backup failed with an odd error message which dumped a bunch of woocommerce text on the screen.
    2. Tried to update Contact Form 7. Update failed with a similar odd error message. See https://www.dropbox.com/s/bkt74zs9wnteld9/wordpress-error.jpg?dl=0

    #77539
    dong huy nguyen dac
    Participant

    Hi plymplan,
    were you able to resolve this issue?
    I’m experiencing the same behavior on my site.

    #77592
    Christopher Woods
    Participant

    We never resolved the issue on our initial install, but instead moved the site to a new location. At this new location, we installed WP from scratch, freshly downloaded and installed all the plugins, moved the database over and things now seem to be working ok with one caveat – we still get an error message “WC Vendors Pro has detected you are running on your http://www.wcvendors.com. The license activation system has been disabled.” although the site is NOT running on http://www.wcvendors.com and never has.

    Regarding locations – we initially had the site installed in a subfolder several levels down from root which is atypical. It is unlikely this would be an issue but I decided to move the site to a subdomain.

    I hope this is helpful.

    #77614
    Anna
    Keymaster

    Hello,

    we still get an error message “WC Vendors Pro has detected you are running on your http://www.wcvendors.com. The license activation system has been disabled.” although the site is NOT running on http://www.wcvendors.com and never has.

    This will stop happening after our next update.

Viewing 15 posts - 1 through 15 (of 15 total)
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