Hi Ben,

We’re having troubles with the commissions in the WC-Vendor plugin. Before, everything worked fine: we had a percentage fee of 90% and a fixed fee of 0,75 cent. But it doens’t seem to work anymore. We created a intern vendor account to see how everythings works with payments. But when an order comes in, the commission isn’t counted well. The commission subtotal is the same price as the productprice. There are also no new amounts in the commissions tab since december 8th, but we did have a lot of ‘vendor orders’ in our intern account. Maybe it’s because of an update that it stopped working.

Hope you can help me out because if this doens’t work, we can’t go live with our marketplace.

Kind regards,
Rebecca van Twillert
Uitgeverij Scala

Hi Ben,

Here is a screenshot of our commissions settings.
I’m not sure what to choose when I’m editing a Vendor Store. We want to use these general commissions settings as a default so I left the Store Commission empty. Is that the right thing to do? Because it doens’t say ‘default’.

The commissions are still not shown in our Commissions tab.

Kind regards,
Rebecca van Twillert

Hello Ben,

Thank you for your reaction. I tried the period instead of a comma. When I press save, the period turns into a comma. That doens’t seem right to me.

Besides that, when we receive an order with our test vendor account, the commission shown is the whole product price, instead of the 90% commission and 0.75 fixed fee that we have set in the settings.

I included a screenshot to show you.

Another thing which I mentioned before, is that the orders aren’t visible at the commissions tab. The last order that is shown is from December 8. Do you have any idea why this happens?

I hope you can help me out, we really want this plugin to work since we paid $100 for it and we’re already waiting for a month for it to work!!! Hoping to hear from you soon.

Kind regards,
Rebecca van Twillert
Uitgeverij Scala

Hi Ben,

Thank you for checking out our website and helping us making it better. We really appreciate that.
I understand that we use a lot of different shipping plugins. Our regular shipping (for our own products) is based on weight (with the advanced shipping plugin) and we’re also using free shipping that WooCommerce offers so our customers can use a coupon for free shipping. Is this all possible with the Vendor Shipping plugin? If it’s possible we can get rid of all the other shipping plugins.

Besides the shipping I noticed that the Commissions Tab works again, that’s great. We can now see a summery of all our orders that include commission. The one thing that doesn’t work is the commission amount. We set our commission at 90% and 0.75 fixed fee but the amounts don’t match. So I’m going to test with only 90% percent commission instead of an percentage and fixed fee. I hope this works out.

Looking forward to your answer.

Kind regards

Hi Ben,

Thanks for the update, everything is working better now, very nice!
Question: is the 0,75 cent fixed fee with or without (in- or exclusive) tax?

We’re calculating everything now but unfortenately we’re having some troubles with it. Hopefully we’ll figure it out because we really want to start using our vendor marketplace.

Kind regards,
Rebecca
Uitgeverij Scala

Hi Ben,

We’re still having big problems with the commission and really need your help.
So we ordered a product by our test vendor account, you can see the order amounts and details in the screenshot.

As a vendor I receive an overview of the order with the commission amount. The commission subtotal is €24,15 but according to our calculation the amount we have to pay the vendor is €23,96. Then we looked into the commission tab and saw that the WC Vendor plugin calculated an commission of €25,46.

So now we’re completely clueless and really hope you can help us out, we can’t start with our marketplace when the commission isn’t calculated the right way, we don’t want to pay the vendors more than we have to.

Hope to hear from you soon

Hi Ben,

We’re using different types of shipping plugins because our own webshop is based on weight. I don’t know if the Vendor Shipping provides this kind of shipping method? When I enable the Vendor Shipping and edit a Vendor Product I’m not able to change any shipping settings or set an amount for shipping.

We’re willing to only use Vendor Shipping as a shipping method, but I want to be sure everything works ok, also for our admin account. Or do we have to become a vendor to work with this shipping plugin?

Honestly I really hope you can help us with some extensive support since we’re trying to make this WC Vendor plugin work for quite some time now and my boss and I are getting irritated because we can’t seem to fix it for our customers and third parties. We really want to start with our market place but when the commission isn’t right we’re unable to start.

Hope to hear from you.

Kind regards

Hi Ben,

So you’re saying that the commission will only be correct if we use the Vendor Shipping plugin? I can’t seem to find your answer to that question.
You only asked if we use the vendor shipping plugin, but will our comission problem be fixed then?

Kind regards

Hi Ben,

So I was wondering if there’s a possibility to set a fixed amount as national shipping per vendor. For example: I want my customers to pay 3,95 euro as a total for all the products they order in my vendor shop.

Or will this be possible in a next update?

I would like to hear from you!
Kind regards

Rebecca

Hi Ben,

So I we became a vendor in our marketplace because otherwise the commission, shipping and all that wouldn’t work properly. But now we’re looking at another problem: we set up the PayPal Adaptive Payment and now we want to pay all our vendors, but not our own vendor because that’s a big amount of money and we have to pay a fee over that amount when we use PayPal. Is there a way to get rid of this amount in the Commission Tab or can you do that for us?

I also selected the fixed fee for our vendoraccount and filled 0 in, hope it works and that we don’t have to pay commission to our own vendoraccount anymore. Hope you can help us out!

Kind regards,
Rebecca
Uitgeverij Scala

Hi Anna or Ben,

So I was wondering if you could help me out with what I said before:

‘Other than that we still have to pay ourselves a huge amount of money. Is there a way that we can set the previous commissions to 0 or maybe you can do that. Because we want to pay our vendors but we do not want to pay ourselves the huge amount of money so I really hope you’re able to help us out!’

Looking forward to your answer.

Hi Jamie,

We’re using the Vendor Pro plugin for quite some time now and I have a few questions recording to the tax on the Pro Dashboard:
– Why isn’t the tax displayed on the Pro Dashboard overview? We only see the order total and shipping costs. Do we have to change a setting or something?
– In the order details our ‘Tax’ is called ‘Artikelen’ which is very odd, it means products in Dutch and has nothing to do with tax. Can we change this somehow?

One of our vendors logs in with her own login details but sees the store of other vendors. How is this possible? She doesn’t now the login details of other vendors so that’s really strange…

I’m looking forward to your reaction.

Kind regards,
Rebecca van Twillert
Hobbyou.nl