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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #20175
    George
    Participant

    Hello,

    I have purchased the Pro version of this plugin. I previously had a flat rate shipping of $8 for each item. After the pro update, I added a global shipping of $7.

    Now I tried to disable the woocommerce flat rate shipping so that the WC Vendor shipping would be the only one enabled. Then when I try to order a product, it says no shipping option available. I re-enabled the standard woocommerce flat rate shipping AND WC Vendors, but it appears to only be picking up the woocommerce shipping.

    Any guidance you can offer to have ONLY the WC Vendor shipping?

    Website: http://orchidexchange.org

    Let me know if you need an admin to login.

    Thanks,
    George

    #20185
    WC Vendors Support
    Participant

    Hi George,

    Make sure you are allowing shipping to the countries you want to ship to. Vendor Shipping has settings for this, as does WooCommerce, too. You can also set the global default shippings within the woocommerce > settings > shipping > vendor shipping page for your global and within-your-country rates.

    Ben

    #20237
    George
    Participant

    I have tried your recommendations without success. I also tried enabling shipping to all countries as well as limited to the US, neither worked. I also tried enabling all countries for both woocommerce and the the vendor shipping tab without success.

    Additionally, Io tried to disable the flat rate shipping module in woocommerce, however that makes it so no product can be purchased as there is no shipping option available.

    I am kinda at a loss here, I think something may be overriding the global vendor shipping, but I dont have any per product shipping activated either.

    Any other suggestions to get the vendor shipping module working?

    Oh yeah, I tried disabling all plugins and used 2016 theme as a test, didnt work either. Just to make sure 🙂

    #20239
    George
    Participant

    Ok, I thought it may be more helpful to let you see every setting I have checked and what they are. Since pictures are worth a 1,000 words, I hope this helps you understand my settings and can point me in the right direction.

    Thanks,
    George

    #20262
    George
    Participant

    Why thank you, and A++ and 5 stars for your super fast responses and support.

    I have disabled the flat rate shipping as suggested. Changed the flat rate priority to “2”, even though it is disabled. Only the US is listed under the countries I sell to.

    After that, tried to check out and received the following: “There are no shipping methods available. Please double check your address, or contact us if you need any help.” screen shot attached.

    Is there another setting somewhere else I am overlooking?

    By the way, I re-enabled flat rate “just in case a live customer comes through” 🙂

    #20269
    George
    Participant

    Hot friken’ damn…you are a genius. That work! All is right in the world now.

    Thanks so much for you quick response and willingness to assist.

Viewing 6 posts - 1 through 6 (of 6 total)
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