Home Forums WC Vendors Pro Support problemas con la activacion

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 31 posts - 1 through 31 (of 31 total)
  • Author
    Posts
  • #52977
    ruben
    Participant

    tengo problemas con la activacion de wc vendors pro, en wp me muestra 0 de 1 activaciones y en la web no me muestra que este activada en mi web.

    #53032
    Anna
    Member

    Ummm.
    Ok, so I am guessing your figured it out?
    It has been activated and deactivated 7 times in the past week… looks like it is activated right now.
    Let me know…

    #53416
    ruben
    Participant

    Hello Anna, I need help again, it is as if I did not work well the activation, in wordpress tells me that I do not have activations and the web does not appear any activation, I leave some images.

    #53513
    Anna
    Member

    Hello,
    Ok- I deactivated it on our end.
    Use this email: [email protected] and your key to activate this on your website
    wp admin > settings > WC Vendors Pro license

    #53731
    ruben
    Participant

    I’m not sure if it worked since the web does not appear to me as I already have an activation, I also realized this in the state of the woocommerce system, He will translate the writing

    Your Dhasboard Pro page can not be set to your free Dashboard page. Click here to change.

    #53739
    Anna
    Member

    Hello,
    I am tying to understand what you are saying— but I do see and understand the warning. It has nothing to do with your license.
    This warning is notifying you that you need to have two independent parent pages configured–
    1. a page with the shortcode for your WC Vendors Free dashboard [wcv_vendor_dashboard]
    2. a page with the WC Vendors Pro dashboard shortcode [wcv_pro_dashboard]

    Direct your vendors to the PRO dashboard.

    #53747
    ruben
    Participant

    Hello Anna, already do that and the message still appears in red, I have the pages with the short code entered, in the panel pro I have assigned the page where the pro is and the message is still appearing

    #53782
    ruben
    Participant

    And the issue of activation still fails me

    #53820
    Anna
    Member

    Hello,
    On this end, it is showing that your license is activated, was activated on the 18th of January.

    Please share your WooCommerce System Status in a reply. (wp admin > woocommerce > system status )
    Thank you.

    #53877
    ruben
    Participant

    Hello Anna, I leave the report of woocommerce, I also wanted to tell you that in my worpdrees still asks me to have to put the license and in the panel of the web does not appear as that is acticavado, I leave some images.

    
    ### WordPress Environment ###
    
    Home URL: https://nanobitsgame.com
    Site URL: https://nanobitsgame.com
    WC Version: 2.6.13
    Log Directory Writable: ✔
    WP Version: 4.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.29
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.24.0
    OpenSSL/1.0.0
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Publicación remota: ✔
    Obtención remota: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.13
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ❌ La base de datos de geolocalización MaxMind no existe - La geolocalización no funcionará. Puedes descargarla e instalarla manualmente desde http://dev.maxmind.com/geoip/legacy/geolite/ en la ruta: . Navega hasta \"Downloads\" y descarga el archivo \"Binary / gzip\" junto a \"GeoLite Country\"
    
    ### Active Plugins (10) ###
    
    Gravity Forms: por rocketgenius – 2.1.2.3
    Advanced Custom Fields PRO: por Elliot Condon – 5.5.5
    BuddyPress Activity Plus: por WPMU DEV – 1.6.4
    Buddypress: por La Comunidad de BuddyPress – 2.7.4
    Nav Menu Roles: por Kathy Darling – 1.8.6
    PressApps Knowledge Base: por PressApps – 2.2.3
    WC Vendors Pro: por WC Vendors – 1.3.7
    WC Vendors: por WC Vendors – 1.9.8
    WOOF - WooCommerce Products Filter: por realmag777 – 2.1.6
    WooCommerce: por WooThemes – 2.6.13
    
    ### Settings ###
    
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Base de la tienda: #24 - /tienda/
    Carrito: #33 - /carrito/
    Finalizar compra: #34 - /finalizar-comprar/
    Mi cuenta: #35 - /mi-cuenta/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Enfold Child
    Version: 1.0
    Author URL: http://www.kriesi.at
    Child Theme: ✔
    Parent Theme Name: Enfold
    Parent Theme Version: 3.8.4
    Parent Theme Author URL: http://www.kriesi.at
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: ✕ -Tu página Dhasboard Pro no se puede ajustar a tu página de Dashboard libre. Presione aquí para cambiar .
    Feedback form page: ✔ - #94
    Vendor Shop Permalink: ✔ - vendedor/
    
    ### Templates ###
    
    Overrides: enfold-child/wc-vendors/dashboard/product-edit.php
    
    #54178
    ruben
    Participant

    Hello Anna,
    I still have both problems and I’ve had days without knowing anything, could you tell me something about both problems?

    #54206
    Anna
    Member

    @nanomania
    Please provide me with an admin login & password in a PRIVATE reply and I will take a look.

    #54241
    ruben
    Participant

    nanobitsgame.com

    User: wcvendors
    Pass: yovug69@wIXb6iSdy)hxW2KR

    #54295
    Anna
    Member

    OK- fixed.
    I was able to get your license activated on your site.
    Also, the Free Dashboard and Pro dashboard were both assigned to the same page.
    I put your free dashboard on the Dashboard Del Vendador which had the shortcode for the WC Vendors free dashboard. Both need to be active and on their own pages. Vendors will use the Pro Dashboard page(Vendedor).

    #54306
    ruben
    Participant

    Hi Anna, thank you very much for solving it.

    #54331
    Anna
    Member

    Ruben,
    Glad we were able to get these resolved for you.

    #54391
    ruben
    Participant

    Hi Anna, I do not know if it has something to do with what was done, when I upload a product I do not know why it duplicates it, any idea what it can be?

    #54433
    ruben
    Participant

    Hello again, every time I deactivate and active the plugin asks me for the license and we are always in the same, it asks me that I have already exceeded the activations, because it does not work as it should work from my profile where my activation should appear and does not appear? Please solve once so that when you enter your website and my profile should appear the activation as it should

    #54474
    Anna
    Member

    @nanomania
    I have no idea what is going on with your site.
    When I logged in, all I did was:
    1. Made sure that your Pro Dashboard and Free Dashboard both had their own page, with the proper shortcode. Then I made sure that in your wc vendors settings, the dashboard pages were assigned to the proper pages.

    2. I activated your license. I used the normal method- I entered your email and your key. That’s it.

    What you are experiencing has not been reported before, to my knowledge, and this does not occur on any of my dev sites.
    So, the first step for you to follow is the standard debugging steps:
    1. Switch to the storefront theme https://wordpress.org/themes/storefront/ . Now test. Does this still occur?
    2. Deactivate ALL plugins except WooCommerce, WC Vendors and WC Vendors Pro. Test. Does the issue still occur?

    #54476
    ruben
    Participant

    Hello Anna, it works fine but I made the web completely desktop and already poarece that works correctly, what does not work correctly are the plugin activations, in your web in my profile my activation should appear activated and if I want to deactivate it from there To be able to activate it again in another different web or in the same for whatever, but it does not work correctly since the activation does not appear and in my web it indicates to me now again that I do not have more activations

    #54482
    Anna
    Member

    @nanomania
    You do not need to keep activating the license on a development site.
    You only need to activate your license on the live site in which you will use WC Vendors Pro.
    You only get ONE activation with this license.. so only use the license on your live site.

    You can deactivate it, right on the same page where you activate it on your site, you can the option to deactivate/delete it. If you cannot do this, then let me know and I will go again and deactivate it on our end- but do not activate it again on a dev site- only the live site.

    #54485
    ruben
    Participant

    Yes, I know that it is only for a website, but if I disable the plugin and turn it back on, it always asks me for the license and when I put the license, it says that I do not have any more activations and even if I re-disable it, it follows me Saying that my activations expired, in vuestar web when I enter my profile since there should let me deactivate it since it should show me where the license is activated but it does not

    #54486
    ruben
    Participant

    I leave you an image of my profile

    #54489
    Anna
    Member
    #54490
    ruben
    Participant

    Ok sorry, I was confusing with eyelash 🙂

    #54491
    ruben
    Participant

    As there is indicates that there are 0 activations of 1, but in my web when I enter the key it says this

    #54495
    Anna
    Member

    Nevermind… I see

    #54497
    Anna
    Member

    Go to Desactivacion Licencia. Deactivate the license. Then go back to the Activacion de licencia tab and try again.

    #54498
    ruben
    Participant

    Does not want to activate, it indicates again the message that I exceeded my activations

    #54500
    Anna
    Member

    Hello,
    Ok- I deactivated it on our end again.
    When I was on your site yesterday, I was able to deactivate it and activate it- so I am not sure what is going on.
    Please just activate it on your live site.

    #54501
    ruben
    Participant

    Okay, now I do.thanks

Viewing 31 posts - 1 through 31 (of 31 total)
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