Home Forums WC Vendors Pro Support problems with plugin wc vendor pro

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #32172
    eduardo
    Participant

    I purchased the plugin version of “wc vendor for” I installed the plugin on my website. but damages absolutely all my site. simply will not let me load any page of my website. to exepcion panel Worpress administrator.

    I tenfo theme is handy store theme.

    attached pictures of my website.

    some idea of why this error?

    #32173
    WC Vendors Support
    Participant

    No pictures were attached to your post.

    Try switching to Storefront, the theme, to see if it’s your theme or you.

    If it doesnt work in Storefront, disable all plugins except WOoCommerce, WC Vendors Free, and WC Vendors Pro.

    If that still doesnt work, check your wp-admin > WooCommerce > System Status for anything in RED. RED means CONFIGURATION ERROR and your site is usually broken till everything is fixed and they turn green.

    #32176
    eduardo
    Participant

    thanks for your prompt response..

    I miss the steps you told me and still have the same problem.

    I am using this theme http://themeforest.net/item/handy-handmade-shop-wordpress-woocommerce-theme/11048978

    and they say they have compatibility with WC Vendors Pro version see. 1.2.5

    possibly the problem is compatibility. as I could access this version of the plugin? without paying an extra balance.

    system attached report.

    
    ### WordPress Environment ###
    
    Home URL: http://www.abaratar.com
    Site URL: http://www.abaratar.com
    WC Version: 2.5.5
    Log Directory Writable: ✔
    WP Version: 4.5.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: es_ES
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.7 (Ubuntu)
    PHP Version: 5.5.9-1ubuntu4.16
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.47
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Publicar remoto: ✔
    Obtén remoto: ✔
    
    ### Database ###
    
    WC Database Version: 2.5.5
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_termmeta: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    
    ### Active Plugins (28) ###
    
    AJAX en miniatura Reconstruir: por junkcoder – 1.12
    Akismet: por Automattic – 3.1.11
    Bitcoin Payments for WooCommerce: por BitcoinWay – 4.08
    Formulario de contacto 7: por Takayuki Miyoshi – 4.4.2
    PageBuilder para la práctica de la tienda: por  – 1.0
    Duplicador: por LifeInTheGrid – 1.1.6
    Envato WordPress Toolkit: por Envato – 1.7.3
    Facebook Widget: Por soldadura Patel - 4,0
    Mapas Google Fácil: por supsystic.com - 1.5.7
    Loco Traducir: por Tim Whitlock – 1.5.5
    Preguntas frecuentes rápido y fácil: por M Saqib Sarwar – 1.0.3
    revolución deslizante: por ThemePunch – 5.1
    para .Suppamenu: por Sabri Taieb – 2.5.9
    Tawk.to Chat en Vivo: por Tawkto – 0.1.9
    Editor de funciones de usuario: por Vladimir Garagulya – 4.25.2
    Los vendedores WC Pro: por WC Vendors – 1.3.1
    Los vendedores WC: por WC Vendors – 1.8.9
    Las cantidades de productos avanzados WooCommerce: por WP BackOffice – 2.1.9
    WooCommerce PayU Latam Payment Gateway: por PayU Latam – 2.0
    Las cantidades de entrada WooCommerce en miniatura: por WP BackOffice – 1.1.2
    WooCommerce: por WooThemes – 2.5.5
    WordPress Social Login: por Miled – 2.3.0
    Modo de Mantenimiento WP: por Designmodo – 2.0.3
    MailPoet Boletines: por MailPoet – 2.7.1
    Nos WooCommerce Compare: por YITHEMES – 2.0.8
    Yith WooCommerce multi-paso de pago premium: por YITHEMES – 1.2.1
    Nos WooCommerce Lista: por YITHEMES – 2.0.15
    Nos WooCommerce zoom lupa: por YITHEMES – 1.2.19
    
    ### Settings ###
    
    Force SSL: –
    Currency: COP ($)
    Currency Position: izquierda
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    
    ### API ###
    
    API Enabled: ✔
    API Version: 3.1.0
    
    ### WC Pages ###
    
    Base de la tienda: #4 - /tienda/
    Carrito: #5 - /carrito-de-compras/
    Finalizar compra: #6 - /caja/
    Mi cuenta: #7 - /mi-cuenta/
    
    ### Taxonomies ###
    
    Product Types: externa (externa)
    agrupados (agrupadas)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Objetivos de la célula temático infantil
    Version: 3.8 (ver readme.txt para cambios detallada)
    Author URL: http://themes.zone
    Child Theme: ✔
    Parent Theme Name: Objetivos celulares
    Parent Theme Version: 3.8 (ver readme.txt para cambios detallada)
    Parent Theme Author URL: http://themes.zone
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: handystore/woocommerce/archive-product.php 
    handystore/woocommerce/cart/cart.php 
    handystore/woocommerce/cart/cross-sells.php 
    handystore/woocommerce/checkout/form-shipping.php 
    handystore/woocommerce/checkout/review-order.php 
    handystore/woocommerce/content-product.php 
    handystore/woocommerce/content-widget-product.php 
    handystore/woocommerce/global/form-login.php 
    handystore/woocommerce/loop/add-to-cart.php 
    handystore/woocommerce/loop/loop-start.php 
    handystore/woocommerce/myaccount/form-login.php 
    handystore/woocommerce/single-product/product-image.php 
    handystore/woocommerce/single-product/rating.php
    
    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: ✔ 
    			 - #2771
    Feedback form page: ✔  - #3287
    Vendor Shop Permalink: ✔  - vendedores/
    
    ### Templates ###
    
    Overrides: handystore/wc-vendors/dashboard/product-edit.php 
    handystore/wc-vendors/front/ratings/feedback-form.php 
    handystore/wc-vendors/front/ratings/ratings-display-panel.php 
    handystore/wc-vendors/store/store-header.php 
    handystore/wc-vendors/store/store-ratings.php
    
    
    #32177
    WC Vendors Support
    Participant

    1.) Handy is only compatible to Pro v1.2.5. You are using Pro v1.3.1. Contact HandyStore for them to update to the latest WC Vendors Pro.

    2.) https://www.wcvendors.com/help/topic/read-before-requesting-support/ – Follow this guide

    #32180
    eduardo
    Participant

    thank you very much for your answer.
    I will try to contact HandyStore. but there is chance that I can facilitate v1.2.5 version for testing? while people HandyStore actulizan and answer me?

    #32183
    WC Vendors Support
    Participant

    Sure, reply to your WC Vendors Pro purchase receipt by email, and say “Send me v1.2.5 please!” and I’ll reply to that email with Pro v1.2.5.

    #32191
    eduardo
    Participant

    what is your mail?

    #32192
    eduardo
    Participant

    Send me v1.2.5 please!

    #32194
    WC Vendors Support
    Participant

    I’ve sent it to your registered email

    #32197
    eduardo
    Participant

    i don´t have any mail… please send me this version to [email protected] … this mail is registered whit us …

    #32770
    Stephen Harms
    Participant

    Thank you for contacting us, Eduardo! We’ll provide you with all the help we’ve got.

    Thank you, Ben, for sending Eduardo to us, he’s in good hands now 🙂

Viewing 11 posts - 1 through 11 (of 11 total)
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