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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #64910
    Oz
    Participant

    Hi Anna,

    This is just an idea perhaps maybe wc-vendor can make one because it’s more relevant to wc-vendor than woo. The Woo’s Product Enquiry Form is not emailing to the site owner when a customer submits a question in the form. Only the product vendor gets the email then he can keep the conversation private between himself and customer without having the site owner notice it. It happened to us many times and we end up closing accounts for those vendors and lost both vendors and customers…

    Can you recommend us a plugin that can work 100% with wc-vendor plugin and do the work, do you plan to make one so we can buy it from you.

    Many plugins out there are not compatible with wc-vendor because we buy many and end up not using after testing them.

    Thank you,

    Oz

    #64961
    Anna
    Member

    @ozrobotics
    We have discussed putting a messaging system into WC Vendors, but this is not included/finished at the time.
    I will see if I can find another method, but for now, the best way to have in-house messaging is to use the Buddypress system. With the setup you are using with the Social Marketplace (buddypress), you should be able to have a good system of site-exclusive communication between your vendors and buyers. Is this not sufficient? If not, what would you like to be different, or added?

    #65005
    Oz
    Participant

    Hi Anna,
    Thank you so much for your help. We are not sure how to achieve that with our current theme and plugin. We have asked to buddyboss months ago but they didn’t have any similar solution or plugin etc. We then turn to woo and they asked us to buy their Product Inquiry Form plugin, we did but it never worked as we need. We asked for full refund. It works well for a single owner ecommerce sites but Not multi vendors.

    I must say Anna, running a multi vendor marketplace site like we do here is not something everyone can do. It requires so much work, research, it creates tons of conflicts with other plugins and much more…

    We have bought many great plugins from woocommerce but it always conflict with wc-vendor plugin. We then end up return after days of troubleshoots…

    So we are extremely nervous in buying any plugin to prevent conflict with wc-vendors.

    Perhaps it will be perfect if you have a plugin that is 100% fully compatible with your plugin so we do not look elsewhere. We will buy it from you.

    Thanks,

    Oz

    • This reply was modified 5 years, 8 months ago by Oz.
    #65046
    Anna
    Member

    Hi Oz,
    OK- I will look into this as I explore some new features to add to WC Vendors or a widget.
    I would like to know, however… what would you like in the contact form that you are not able to achieve with BuddyPress?
    With BuddyPress, users can message each other within your site, and not move to private email.
    So, I am asking what you are looking for that you cannot have with the buddypress messaging?

    #65048
    Oz
    Participant

    Hi Anna,

    Thank you for your help. These are three basic functions:

    1.Customers should not create an account in order to ask a question to the vendor while being on the respective product.

    2. when a customer asks question on the product page, the copy of the email should go to the vendor, another copy to the site owner, and the other copy to the customer who asked the question.

    3. when vendor replies the question email with an answer then then both the site owner and customer should receive an email so site owner can monitor the conversation.

    i know buddy boss had Ask Question form which we disabled it with css because it was forcing customers to create an account in order to ask a simple question which created stress for potential customers so we hide it.

    thanks,

    Oz

Viewing 5 posts - 1 through 5 (of 5 total)
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