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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #67416
    Jerry Teo
    Participant

    Hi there.
    The value for the shipping is not appearing in the dashboard under recent orders?

    Is this value only for the built in shipping function in WC Vendor?
    I have rates based on weight using the Woocommerce table rate shipping plugin.

    Have attached a screenshot where you can see the shipping values are 0
    have also disabled Woocommerce > shipping > vendor shipping

    #67424
    Anna
    Member

    @jry19
    Hello Jerry,
    That is correct- the only type of shipping that will show in the recent orders and elsewhere for the vendor will be the built-in Vendor Shipping.
    If other shipping methods are used, the shipping will be allocated to the admin at checkout,, and although admin can keep track of this and submit the shipping funds to the vendor(s), it will not be recorded with the commission to totals since it is not being calculated for the vendor.
    WooCommerce (and therefore any shipping method built for WooCommerce) considers the cart order and ORDER. It does not separate the vendor’s products as separate/individual orders. SO the shipping is calculated based on the entire cart order and submitted to the admin account, whereas commission in WC Vendors and Vendor Shipping is calculated per product.

    #67430
    Jerry Teo
    Participant

    Hi Anna

    Thanks very much for the quick reply.
    so what you’re saying is that, the way I have it setup at the moment is admin is the one paying for the shipping costs? as vendors are unable to view the shipping costs?

    #67481
    Anna
    Member

    Hello, the admin will receive the shipping funds paid by the customer.

Viewing 4 posts - 1 through 4 (of 4 total)
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