Refunds

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 2 posts - 1 through 2 (of 2 total)
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    Posts
  • March 10, 2016 at 6:29 am #26298
    Elliot
    Participant

    I looked in the forums and didn’t find what I was looking for. Apologies if already covered.

    Can we refund orders?

    ## Scenario

    -Product sold for $100. 90% to VENDOR_A and 10% to SITE_ADMIN.
    -Using Stripe the cash is distributed accordingly and immediately.
    – 20 Days later customer requests a refund
    – Refund issued by Admin (or Vendor)
    – £90 refunded from VENDOR_A and £10 refunded from SITE_ADMIN

    Can you confirm this is possible and how to go about this — or what the recommended process for honouring refunds is.

    Thanks

    Elliot

    March 10, 2016 at 11:28 am #26312
    WC Vendors Support
    Participant

    Hi Elliot,

    Refunds are up to you, however you do it. With Stripe, the vendor, and the admin, refunds their portion to the customer. Then, you’d mark commissions as “reversed” in the commission log. That’s it!

    Cheers

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Viewing 2 posts - 1 through 2 (of 2 total)
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