Save changes button is unresponsive

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #76988
    Karen Schwend
    Participant

    Hi, I’m getting a javascript error that seems to be interfering with other scripts on the page. The error is:

    An invalid form control with name=’_wcv_pinterest_url’ is not focusable.

    The problem persists even after activating the Storefront theme, the Save Changes button remain unresponsive.

    Please see this screencast: http://recordit.co/HI1yXqDxPF

    My theme developer (BuddyBoss) told me this: JavaScript error from the WC Vendor plugin disrupts proper functionality of the jQuery library. This frequently results in a faulty fronted, which can then render a multitude of errors like unresponsive submit button.

    Any suggestions?

    #77053
    Anna
    Keymaster

    Hello,

    My theme developer (BuddyBoss) told me this: JavaScript error from the WC Vendor plugin disrupts proper functionality of the jQuery library. This frequently results in a faulty fronted, which can then render a multitude of errors like unresponsive submit button.

    Interesting, that.

    I am not getting this error at all on my testing site.. I just tested by adding a store banner.
    I am running:
    Storefront
    WC Vendors 1.9.12
    WC Vendors Pro v1.4.4

    Are you running v 1.4.4 of Pro?

    #77644
    Karen Schwend
    Participant

    No, it looks like I have WCVendors Pro v1.4.3. When I go to check for updates in the plugin, nothing is coming up that would indicate there is a new version.

    #77668
    Anna
    Keymaster

    Try deactivating WC Vendors Pro and then reactivating it.
    If you do not get an update notification shortly thereafter, you can download your update from your account here: https://www.wcvendors.com/my-account/downloads/
    and manually update WC Vendors Pro.
    To manually update:

    1. back up your site (optional safe measure)
    2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
    3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
    5. Immediately upload the new Pro version zip you downloaded from my-account.
    6. Activate Pro

Viewing 4 posts - 1 through 4 (of 4 total)
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