Home Forums WC Vendors Pro Support Serious ISSUE – Variable Products Shipping Not Working

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Viewing 41 posts - 1 through 41 (of 41 total)
  • Author
    Posts
  • #62387
    Adam
    Participant

    I know that you are aware of such issue already to an extent, but i have not even updated to the latest version of wc vendors pro, the problem still persists. I don’t know what to do with this issue as it is now persisting on my live site. I thought this was just an issue with the new wc vendors new update? It seems to be a conflict between woocommerce and the wc vendors i would imagine. Just looking for insight. Thanks.

    I see the https error and I do have an ssl don’t know why it is throwing that error currently working on it.

    #62395
    Yasa
    Participant

    I just updated to 1.4.2 and having the same variable product shipping issue… It says there are no shipping options for this item, which there is according to product settings.

    • This reply was modified 5 years, 9 months ago by Yasa.
    #62427
    Anna
    Member

    Hello,
    Are you both only using the Vendor Shipping?

    #62434
    Adam
    Participant

    Yes, that’s all i have ever used since I launched my website.

    #62437
    Anna
    Member

    Thank you, Adam- I thought so.
    I will notify Jamie that there seems to still be an issue with the variable products.
    Can he use your dev site if needed to look into this?
    He may wish to-
    We have our own development sites, but it is also helpful to use an environment where the issue is actually occurring if we cannot recreate the issue on our dev sites.

    #62438
    Adam
    Participant

    by all means go for it whatever yall need to find a solution.

    #62451
    Anna
    Member

    @canyasa
    After adding a variable product to the cart, do you see the site admin’s name next to the “sold by:” rather than the vendor?

    #62454
    Yasa
    Participant

    @fervous Yes! Nice catch though

    #62455
    Anna
    Member

    @canyasa
    Ok- thank you.
    Could you please try this: If you make a new variable product- brand new- does the shipping calculate properly (Vendor Shipping) and does the “sold by:” name at checkout say the vendor’s name?

    In my testing this seems to only be occurring with variable products created before the updates.
    Now whether it is Woo’s updates or ours.. not sure..
    Let me know..

    #62466
    Adam
    Participant

    None of that is working for me I tried adding a new product with variants and it didn’t work. And why is it not saying the vendors name under the products on the dev site.

    Thanks

    #62467
    Adam
    Participant

    Also i am having this issue on my live site, where i have not updated to the latest version of wc vendors pro yet, but am running the latest wc vendors.

    #62544
    Yasa
    Participant

    Hi,
    I have created a new variable product with same vendor and now shipping works fine, but I have realized new bug. When I submitted the product I clicked view product before accepting from admin dashboard and it took me to the shop page and didn’t show me the product as vendor.

    woocommerce 3.0.3 | wcvendors 1.9.10 | pro 1.4.2

    • This reply was modified 5 years, 9 months ago by Yasa.
    #62545
    Adam
    Participant

    I just realized the same thing.

    #62586
    Anna
    Member

    Hello,
    Well, WooCommerce just released an update with 77 fixes & tweaks… some with variations.
    So, Let’s see what now.
    Jamie is working to locate the variations issues, and now he has the new woocommerce to work with and see if this will require more adjustments, or if the WooCommerce update will provide a fix for some of these issues.

    #62627
    Adam
    Participant

    Im still seeing the shipping error and its saying sold by my website instead of the vendor.

    #62629
    Adam
    Participant

    On my dev site.

    #62666
    Anna
    Member

    @asportsman
    Hello,
    Jamie is still working on this Variation issue(s).

    #62668
    Adam
    Participant

    Ok thank you for the update @fervous

    #62849
    Adam
    Participant

    @fervous Is there any update on this, I am getting a lot of emails regarding customers trying to purchase variable products that get to checkout and can’t.

    #62852
    Anna
    Member

    Hello Adam,

    @asportsman

    YES! Jamie was able to locate the issue and fix.
    File: wp-content/plugins/wc-vendors-pro/admin/class-wcvendors-pro-shipping.php

    Remove these lines (321-324):

    $product_id 	= $cart_item['data']->get_id();
     $post 		= get_post( $product_id ); 
     $vendor_id	= $post->post_author; 
    
    

    And replace them with this:

    $post 		= get_post( $cart_item[ 'product_id'] ); 
     $vendor_id	= $post->post_author; 
    
    #62862
    Adam
    Participant

    I replace that on my dev site and now i am getting an internal server error.

    #62863
    Adam
    Participant

    And sold by is still saying my store

    #62870
    Anna
    Member

    @asportsman
    Try replacing the whole page: wcvendors-pro/admin/class-wcvendors-pro-shipping.php

    It has been emailed to you.

    If that fails, please would you provide us with your dev site credentials again, as well as access to the files, and we can make sure this is properly replaced for you.

    • This reply was modified 5 years, 9 months ago by Jamie.
    #62873
    Anna
    Member

    @asportsman
    I’ll email you the whole page file if you wish to take that route. Private reply with your email so I can send you a link to the updated page file.

    #62879
    Anna
    Member

    Adam,
    Ok- email sent! Thank you.

    #62880
    Adam
    Participant

    I am still getting the fatal error. Im assuming i did it correctly, but still getting the error. Thanks

    #62882
    Anna
    Member

    @asportsman
    Ok, Adam: Jamie needs access to your dev site FTP and access to your error_logs in real time so he can debug. Would you be willing to provide this for him?

    #62884
    Adam
    Participant

    Thanks again @fervous

    #62886
    Anna
    Member

    Thanks, Adam. He’ll take a look

    #62887
    Adam
    Participant

    Thank you @fervous and the wc vendors team. Much appreciated!

    #62899
    Jamie
    Keymaster

    Hello,

    It was actually your commision file that wasn’t playing nice, which I’ve fixed. I’m doing a test now to see what else I can find out before saying this is solved.

    cheers,

    Jamie.

    #62900
    Jamie
    Keymaster

    Hello,

    I have fixed the sold_by problem also. This was a bug I introduced when adding support for WC3.0. This has been fixed in the next release of free. Or you can use the version I modified on your dev site.

    Problems listed:

    1. shipping not calculating – fixed
    2. fatal error – (broken commission class file, replaced) – fixed
    3. Sold_by not showing correctly for variations – fixed

    cheers,

    Jamie.

    #62916
    Adam
    Participant

    Thanks @digitalchild and @fervous I appreciate it. After i run through my dev site and make sure everything else with the site is working, how to do i know what files to update when i update my wc vendors pro on my live site.

    Thanks,

    Adam

    #62917
    Adam
    Participant

    I am now also getting the shipping instead of the vendors getting it. I checked my settings, deactivated plugins and it still isn’t working.

    #62930
    Anna
    Member

    @asportsman
    Just variable products’ shipping funds or for all products with Vendor Shipping?

    #62931
    Jamie
    Keymaster

    Hello,

    Is this on the dev site? If so I will take a look in the morning. Currently 10pm where I am.

    cheers,

    Jamie.

    #62937
    Adam
    Participant

    The issue persists with shipping on both my live site and dev site.

    #62938
    Adam
    Participant

    Live Site Issues, Not currently updated to the new wc vendors until this is resolved.
    Variable products can’t be bought.
    Variable shipping messed up.

    Dev Site updated to latest version of everything.
    Shipping is being given to me.

    Both Sites are set up with vendor shipping and always have been.

    #63006
    Adam
    Participant

    Is there anyway to get an update on the status of this. I know you guys and gal are very busy, I would just like to know what i should be telling vendors / customers as i have been dealing with this issue for over a week.

    Thanks again,

    Adam

    #63007
    Anna
    Member

    @asportsman
    Adam,
    Last I heard, Jamie was going to be digging into this today- if I get an update on this I (or he) will let you know. I understand your frustration and we appreciate your patience and also willingness to work with us as we work with these issues.

    #63008
    Adam
    Participant

    Haha im no where near frustrated. I’ve found the more frustrated i get with this site the worse it gets. Shit happens, its out of my hands, i just appreciate yall understanding the urgency in it. I thank you all again for the great plugin and work. Just let me know if there is anything i can do to help.

    Also, i know this is being done on the dev site, Only issue is when i update my Live site, I’m going to I can only assume have an issue doing it as i will not know what exactly was changed ect. When it is done and everything is checked on the dev site and good, can i get some sort of instructions or documentation as to not make it worse.

    Thanks again, @fervous & @digitalchild

Viewing 41 posts - 1 through 41 (of 41 total)
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