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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 14, 2017 at 12:08 pm #59044
    Kathryn Balan
    Participant

    Hi Ben, good afternoon.

    We are interested in hiring the marketplace hosting service from you, but we would like to ask you some questions. We are using more than 40 plugins in our marketplace, plugins that are essential for interaction with users.
    We are currently using a cloud server with 1GB of memory, and we are still afraid of site performance.
    We’re doing site optimization to make your performance even better.

    Our doubts are:
    1) Your server accepts multiple requests, as our marketplace is geared towards several countries;
    2) Does the server accept subdomain configuration?

    That’s all for now, I await your response.

    Thanks.

    March 14, 2017 at 4:15 pm #59067
    WC Vendors Support
    Participant

    1.) YES

    2.) YES

    If you are using a cloud server, with 1GB of memory, you will laugh hysterically at how fast we are versus that setup. 🙂

    March 14, 2017 at 10:01 pm #59101
    Kathryn Balan
    Participant

    Ben then I’m going to hire the service, but I need to get a question. Would I have to upload every site before delegating DNS to the new server?

    I await your reply.

    Thanks.

    March 14, 2017 at 10:35 pm #59104
    WC Vendors Support
    Participant

    Yay! Once you buy the Marketplace Hosting package from us, please reply to the email so I make sure I see it. Reply with your phone number, or skype username, and we’ll then chat there and get your site all transferred over.

    Dont worry about DNS for now, it’s really simple. We’ll change your TTL to something low, say 600 which is a 10 minute expiration. Then, when we transfer your site later, your customers have little to no downtime at all. It will be a seamless transfer and I’ll be there the whole way.

    March 15, 2017 at 1:42 pm #59169
    Kathryn Balan
    Participant

    Olá Ben! Já efetuamos a compra da hospedagem.

    Peço a gentileza de entrar em contato com o administrador do sistema, Rodrigo Paluma.
    Skype: agenciaondaforte
    Telefone: +55 (21) 984302662

    Muito obrigada!

    Quero ver essa plataforma rodar em velocidade de cometa!
    🙂

    March 15, 2017 at 6:46 pm #59186
    WC Vendors Support
    Participant

    I have no idea what much of that says. The only language I know is English…….

    March 15, 2017 at 8:45 pm #59189
    Kathryn Balan
    Participant

    Hello Ben! We have already purchased the accommodation.

    Please kindly contact the system administrator, Rodrigo Paluma.
    Skype: agenciaondaforte
    Phone: +55 (21) 984302662

    Thank you!

    I want to see this platform run at kite speed!

    March 15, 2017 at 9:54 pm #59195
    WC Vendors Support
    Participant

    Thank you, I’ve sent them a note.

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
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