Home Forums WC Vendors Pro Support Shipping is not going to the vendor.

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Viewing 39 posts - 1 through 39 (of 39 total)
  • Author
    Posts
  • #65592
    Alexandra
    Participant

    The shipping is not going to the vendor, it is coming to us the site owners instead.

    I have ticked enable WC Vendors as a stand alone method but it hasn’t worked.

    #65616
    Anna
    Member

    @snowpress
    Hello,
    Ok- a few things to check.
    1. DO your vendors have their store address set? (pro dashboard > settings > store)
    2. Have your vendors set their own rates? (pro dashboard > settings > shipping)
    3. DO you have this checked: wp admin > woocommerce > wc vendors > General … General Options: Shipping – Give vendors any shipping collected per-product

    Let me know..

    #65653
    Alexandra
    Participant

    Hi,

    I’ve added in addresses and it makes no difference.

    They have set their own rates

    I have clicked that box.

    It is working for some but not others:
    Not working for: https://www.mountain-atelier.com/vendors/a-little-decor-company/
    https://www.mountain-atelier.com/vendors/little-loves-cornwall/

    Working for:
    https://www.mountain-atelier.com/vendors/matt/

    And for this one it is saying there is no shipping available despite there being a shipping table? https://www.mountain-atelier.com/product/ibex-pds/

    #65657
    Alexandra
    Participant

    Sorry ignore the last one about no shipping available. I’ve tried changing the vendor of the products to see if it works then (i.e. if i change it from a little decor company to matt) but it makes no difference?

    Thanks

    #65662
    Alexandra
    Participant

    It appears to be if the product has variables then it won’t disclude the shipping?

    #65777
    Alexandra
    Participant

    Could I have a response to this asap please?

    #65798
    Ali
    Participant

    Hi,
    I have the same problem. Attached my settings.
    In emails to vendor, and the pro dashboard the shipping cost seems 0, although it’s not 0 and I can see shipping cost in admin panel.

    Could you please help?
    Thanks!

    #65972
    Jonathan Brazeau
    Participant

    I have the same problem here with variable products. Shipping fees go to the vendor only when it’s a single product, so it works perfectly with single product. But if it’s a variable product (from the same vendor with the same settings), I receive the shipping fees in my PayPal account.

    How can I send it to the vendor?

    #66009
    Ali
    Participant

    Yea I didn’t realize it works for simple products. I guess it’s the same problem then.
    Are you using country rate table for shipping calculation, or flat rate shipping?

    #66014
    Jonathan Brazeau
    Participant

    I use flat rate shipping, but it seems to be the same problem with both, flat rate and country rate table.

    #66035
    Anna
    Member

    @lesboutiques

    @ademirsoy

    Hello,
    I think this issue has finally been resolved and the fix will be in our next WC Vendors Pro update.

    #66067
    Ali
    Participant

    Hey Anna,
    Thanks for the info. But when will it be released?
    We have a defect in production now, could you guide us to fix it manually before the release? At least for the emails.

    Thanks

    #66095
    Nadav
    Participant

    @FERVOUS
    Amazing news!
    I second Ali’s request: would you be able to provide an estimate on when it will be released, and a manual fix in the meantime?

    #66127
    Obsi Dian
    Participant

    Yes please for the manual fix (or a speedy update) – it’s costing me time and money to have to keep getting these payments and manually sending them on to the vendors.

    • This reply was modified 5 years, 8 months ago by Obsi Dian.
    #66176
    Anna
    Member

    Hello,
    Everyone who needs the file to apply this fix before our next release- please reply with your email and I will email you a link to a dropbox download for this file, as well as instructions for which file needs to be replaced.

    #66178
    Nadav
    Participant
    #66186
    Anna
    Member
    #66195
    Nadav
    Participant

    @fervous

    I used the file you sent me, and it worked (almost completely)!

    The first and bigger issue is fixed: shipping is now going to admin, and we can all breathe a sigh of relief.

    The second error, however remains: the email to vendors now displays the correct shipping amount, but for some reason it is still not showing the sale price and commission. So vendors are now receiving the correct amount, but the email notification is showing incorrect information.

    See screenshot for example. (In this case, the email should show a sale price of $18.00, and a commission of $17.10 – as it does on the Vendor Dashboard).

    • This reply was modified 5 years, 8 months ago by Nadav.
    #66205
    Anna
    Member

    @nshlezinger
    Glad to know that shipping the amounts are being submitted to the vendor properly.
    However.. if Jamie has submitted a fix for the email issue, it would not be included in the file I sent you. I’ll check on that issue and see if there’s been recent activity. (this will be for WC Vendors free, not Pro- as the email files are almost entirely in WC Vendors free) and if it has not yet been fixed, I will bump up that issue in our repo to see if we can get that fixed soon.

    #66206
    Nadav
    Participant

    Thanks @fervous.
    That makes sense. Hope we can get it resolved.

    #66208
    Anna
    Member

    @nshlezinger
    Me too!
    Is this only happening with variable products? Or is it with simple and variable? Just so when I bump up the issue, i can have all of the details.

    #66223
    Alexandra
    Participant

    Can you send me the link please? allyhowse@gmail.com

    #66226
    Jonathan Brazeau
    Participant

    Hello,

    I would like to receive the file to apply the fix for the shipping problem with PayPal at info@lesboutiques.ca

    Thank you very much

    #66230
    Nadav
    Participant

    @fervous
    Only variable.
    You may recall I gave the opinion that the two issues were linked: a) vendor shipping going to admin on variable products; and b) the vendor-notification email then showing $0.00 total, $0.00 commission, $0.00 shipping for variable products.

    Now that you’ve fixed the first issue and we have shipping going to the vendor, the shipping cost is now appearing in the vendor-notification email. But for some reason the product total and commission are still showing as $0.00.

    #66236
    Ali
    Participant

    Hey Anna,
    could you please send me as well?
    alidemirsoy@gmail.com

    Thanks!
    Ali

    #66257
    Anna
    Member

    @lesboutiques
    This is a fix for the variable product shipping being submitted to the admin instead of the vendor.
    I am not sure what issue you are referring to? With paypal?

    I’ll send you the file and instructions anyway, in case this will apply to your issue as well.

    #66258
    Anna
    Member
    #66259
    Anna
    Member

    @nshlezinger
    OK- thank you for letting me know.
    I will add that info to the issue.

    #66267
    Cameron
    Participant

    Could you please send the manual update to me too please until the official update is released?

    Thank you,
    Cameron

    #66302
    Obsi Dian
    Participant

    admin@clothpadshop.com – thanks 🙂

    #66306
    Ali
    Participant

    Hello Anna
    Thanks a lot for the quick fix!!

    I just need one more small help. I’m using a local payment provider and I edit its code manually for sending the correct prices for vendors.

    Could you tell me how can I reach the calculated vendor shipping costs? From database or better from anywhere below:

    $items_array = $woocommerce->cart->get_cart();
    $shipping_total = $this->_wcOrder->get_total_shipping() + $this->_wcOrder->get_shipping_tax();
    foreach($this->_wcOrder->get_items() as $order_item_id=>$item){
    ….. $item[‘line_total’]

    Thanks a million!

    #66336
    Jonathan Brazeau
    Participant

    Thanks!

    #66356
    Alexandra
    Participant

    Hi, please could you send me the link to the dropbox please? allyhowse@gmail.com

    #66357
    Clair Mario Geremia
    Participant
    #66380
    Robert Edilson
    Participant

    I would like the file to fix the shipping not going to the vendor. Thank you!

    robert@edilsonwebdesign.com

    #66541
    Anna
    Member
    #66770
    Nadav
    Participant

    @fervous
    Just checking in to ask if there’s been any progress on the issue of product total and commission not showing up in the vendor-notification email?
    Thanks,
    Nadav

    #66860
    Anna
    Member

    @nshlezinger
    No update yet, no. This will be worked on in WC Vendors (free) since nearly all of the email code is in WC Vendors free. As soon as I am aware of an update I will let you know.

    #66903
    Nadav
    Participant

    Thanks @fervous, I look forward to an update.
    As always, if a fix is found and you’re able to offer a manual solution in advance of the WC Vendors update, that would also be great!

Viewing 39 posts - 1 through 39 (of 39 total)
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