Home Forums WC Vendors Pro Support Shop description/Seller info : i can't save the format (bold, underlined,…)

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #45999
    Thomascz
    Participant

    Hi the team,

    Vendor dashboard: the vendor changes his store description or seller info. He adds text format such as <strong>, <i>;,… When saving his modifications, only raw text is saved but format changes are lost. text is raw text as in notepad.

    However, admin through backend dashboard can save format change for any vendor store description/ seller info,….

    I tried 2 themes handystore and store font
    I tried desactivating all plugin except wcvendor and woocommerce

    i still have the problem.

    Do you have any idea what could be the problem?

    #46001
    Thomascz
    Participant
    
    ### WordPress Environment ###
    
    Home URL: http://www.les-luthiers.fr
    Site URL: http://www.les-luthiers.fr
    WC Version: 2.6.6
    Log Directory Writable: ✔
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: fr_FR
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.0.12
    PHP Post Max Size: 16 MB
    PHP Time Limit: 700
    PHP Max Input Vars: 1000
    cURL Version: 7.36.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    Max Upload Size: 16 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.6
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Active Plugins (16) ###
    
    Contact Form 7: par Takayuki Miyoshi – 4.5.1
    PageBuilder for Handy Store: par  – 1.0
    Duplicate Post: par Enrico Battocchi – 3.0.2
    Google Analytics Dashboard for WP: par Alin Marcu – 4.9.3.2
    WPBakery Visual Composer: par Michael M - WPBakery.com – 4.12
    MANGOPAY WooCommerce plugin: par Yann Dubois
    MANGOPAY – 2.0.1
    
    Image de profil utilisateur: par Ronald Huereca – 1.4.3
    Regenerate Thumbnails: par Alex Mills (Viper007Bond) – 2.2.6
    Simple Social Icons: par Nathan Rice – 1.0.13
    .Suppamenu Pro: par Sabri Taieb – 2.6.2
    UpdraftPlus - Sauvegarde/Restauration: par UpdraftPlus.Com
    DavidAnderson – 1.12.23
    
    WC Vendors Pro: par WC Vendors – 1.3.7
    WC Vendors: par WC Vendors – 1.9.5
    WooCommerce: par WooThemes – 2.6.6
    WP Better Emails: par Nicolas Lemoine – 0.3
    MailPoet Newsletters: par MailPoet – 2.7.5
    
    ### Settings ###
    
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Base Boutique: #5 - /boutique/
    Panier: #6 - /panier/
    Commande: #7 - /commande/
    Mon Compte: #8 - /moncompte/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Handystore Child
    Version: 1.0.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: HandyStore
    Parent Theme Version: 4.10 (see readme.txt for detailed changelog)
    Parent Theme Author URL: http://themes.zone
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: handystore/woocommerce/archive-product.php
    handystore/woocommerce/cart/cart.php
    handystore/woocommerce/checkout/review-order.php
    handystore/woocommerce/content-product.php
    handystore/woocommerce/content-widget-product.php
    handystore/woocommerce/loop/add-to-cart.php
    handystore/woocommerce/loop/loop-start.php
    handystore/woocommerce/single-product/product-image.php
    handystore/woocommerce/single-product/rating.php
    
    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: - #178
    Feedback form page: - #179
    Vendor Shop Permalink: - sell
    
    ### Templates ###
    
    Overrides: handystore/wc-vendors/front/pro-vendor-list.php
    handystore/wc-vendors/front/ratings/feedback-form.php
    handystore/wc-vendors/store/store-header.php version 1.3.4 est obsolète. La version de base est 1.3.5
    handystore/wc-vendors/store/store-ratings.php
    
    : Apprendre à actualiser les modèles obsolètes
    
    #46003
    koran
    Participant

    Might be the theme

    #46004
    Thomascz
    Participant

    thanks for answering. please read carefully my post:
    I tried 2 themes handystore and store font

    other test:

    i tried 2 default languages.

    #46035
    Anna
    Member

    @Thomascz
    There is a setting in Pro, a checkbox you can select to allow vendors to add HTML source formatting in the forms:
    wp admin > WooCommerce > WC Vendors > Pro….. check the box: Allow HTML in Inputs / Allow vendors to add html source to the inputs and text areas on forms.

    #46095
    Thomascz
    Participant

    thanks it works!

Viewing 6 posts - 1 through 6 (of 6 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.