Home Forums WC Vendors Pro Support Shop Icon upload fail – Firefox

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

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Thank you to all of our customers!


Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
  • #23972

    I’ve been testing shop/vendor functions using both Chrome and firefox.

    As a vendor, if I try to add a store icon in firefox, it does not work. I can go through the process of uploading, select, submit… but the image never appears where the “add store icon” text is. It never fully uploads.

    The process and upload work fine if I am using Chrome. The icon appears as expected.


    Wait.. is there a minimum size requirement for the store icon? Now I am getting only certain images to work, so if there is a size limitation, that may be the issue.


    Yep. Ok—- I guess the image needs to be at least 350px to be accepted. I’ll add instructions to my vendors by editing the class-wcvendors-pro-store-form.php , but since this is a non-upgrade safe adjustment, perhaps this snip of info could be added to this form in the future?

    WC Vendors Support

    /templates/dashboard/store-settings.php just add the text in there, after the line that reads:

    <!-- Store Icon -->
    <?php WCVendors_Pro_Store_Form::store_icon( ); ?>

    and you’re upgrade safe! 🙂


    Oh… duh! 😛
    Thanks, Ben. I think it is time I take a break….

Viewing 5 posts - 1 through 5 (of 5 total)
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