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- This topic has 8 replies, 2 voices, and was last updated 7 years, 9 months ago by
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Some orders are processing just fine using PayPal for payment. I’ve had two in the past few days that resulted in an error of “Error ID: 580022. Invalid request parameter: payKey cannot be null Order status changed from Pending Payment to Cancelled.”. The first order seems to have been updated to the payment being successful and was processed. However, the second is not.
### WordPress Environment ### Home URL: http://weimfundraising.com Site URL: http://weimfundraising.com WC Version: 2.6.2 Log Directory Writable: ❌ To allow logging make /home/weimfund/public_html/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR. WP Version: 4.5.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache/2.4.18 PHP Version: 5.6.22 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.36.0 OpenSSL/1.0.1e SUHOSIN Installed: – Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 2.6.2 : woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ✔ ### Active Plugins (27) ### Akismet: by Automattic – 3.1.11 bbPress: by The bbPress Community – 2.5.10 BP Remove Profile Links: by @bphelp – 1.2 MarketPlace: by BuddyBoss – 1.1.2 BuddyPress Docs: by Boone B Gorges – 1.9.1 BuddyPress Edit Activity: by BuddyBoss – 1.0.8 BuddyPress Global Search: by BuddyBoss – 1.1.4 BuddyPress Xprofile Custom Fields Type: by donmik – 2.4.8 BuddyPress: by The BuddyPress Community – 2.6.1.1 Color Filters for WooCommerce: by Elementous – 1.2.1 Easy Social Share Buttons for WordPress: by CreoApps – 3.5 Easy WP SMTP: by wpecommerce – 1.2.3 GD bbPress Attachments: by Milan Petrovic – 2.3.1 Invite Anyone: by Boone Gorges – 1.3.11 WPBakery Visual Composer: by Michael M - WPBakery.com – 4.11.2.1 Newsletter: by Stefano Lissa & The Newsletter Team – 4.5.6 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6 vendocrat Server Monitor: by vendocrat – 0.2.1 Subscribe To Comments: by Mark Jaquith – 2.3 Ultimate Form Builder Lite: by AccessPress Themes – 1.2.2 WC Vendors Pro Simple Auctions: by WC Vendors – 1.0.3 WC Vendors Pro: by WC Vendors – 1.3.3 WC Vendors: by WC Vendors – 1.9.1 WooCommerce Simple Auction: by wpgenie – 1.1.38 WooCommerce: by WooThemes – 2.6.2 Wordfence Security: by Wordfence – 6.1.10 Yoast SEO: by Team Yoast – 3.3.4 ### Settings ### Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ✔ ### WC Pages ### Shop Base: #58 - /shop/ Cart: #59 - /cart/ Checkout: #60 - /checkout/ My Account: #61 - /my-account/ ### Taxonomies ### Product Types: auction (auction) external (external) grouped (grouped) simple (simple) variable (variable) ### Theme ### Name: OneSocial Child Theme Version: 1.0.7 Author URL: http://www.buddyboss.com Child Theme: ✔ Parent Theme Name: OneSocial Parent Theme Version: 1.1.2 Parent Theme Author URL: http://www.buddyboss.com WooCommerce Support: ✔ ### Templates ### Overrides: – ### WC Vendors Pro ### Theme Compatability: - Pro Dashboard Page: ✔ - #646 Feedback form page: ✔ - #978 Vendor Shop Permalink: ✔ - rescues/ ### Templates ### Overrides: –One was an auction item. I found a few postings about possible issues with product name so I shortened it, but that didn’t resolve the issue. I also checked to make sure that two was set for decimal as I found postings about that being a potential issue as well, although other payments are processing just fine. The cost was $63.
The other, which did process two minutes later, had a much longer name and was for $70.
That’s a very long product title. I count it as 130 characters, including symbols and spaces. PayPal has a 127 character limit for product titles.
Rule of thumb: If your product title is three lines long because it’s so damn long, that’s going to screw up PayPal’s 127 character limit for product titles.
https://www.wcvendors.com/help/search/?bbp_search=580022 might be of some use to you
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