Home Forums WC Vendors Free Support Sorry but can't edit or view existing products

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #53051
    Col
    Participant

    Hi,

    WC Vendors was recommended to work with Simple Auctions plugin but when I log in and go to edit or view my products at the backend I cannot see any in the list.

    When I select from the dropdown I get the “you don’t have permission for this”

    It seems that somehow WordPress and WC vendors is trying to list all the auctions but because of a permissions issue I am getting blocked.

    My server has ticked all the boxs in regards to updates etc…I am able to post a new product/auction…but just can’t view or edit in the backend.

    Any insight would be handy.

    Cheers.

    System Status
    ——————–

    
    ### WordPress Environment ###
    
    Home URL: http://www.gigisland.com
    Site URL: http://www.gigisland.com
    WC Version: 2.6.9
    Log Directory Writable: ✔
    WP Version: 4.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.29
    PHP Post Max Size: 8 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0
    OpenSSL/1.0.0
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ❌ wp_remote_post() failed. PayPal IPN won't work with your server. Contact your hosting provider. Error: cURL error 35: Unsupported SSL protocol version
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.9
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Active Plugins (42) ###
    
    Add From Server: by Dion Hulse – 3.3.2
    Advanced iFrame: by Michael Dempfle – 7.3
    AG Custom Admin: by WAP – 5.7.1
    amr shortcode any widget: by anmari – 3.3
    Anything Popup: by Gopi Ramasamy – 6.2
    bbP private groups: by Robin Wilson – 3.2.8
    bbPress: by The bbPress Community – 2.5.12
    Cloudflare: by John Wineman
    Furkan Yilmaz
    Junade Ali (Cloudflare Team) – 3.1.1
    
    Contact Form DB: by Michael Simpson – 2.10.26
    Contact Form 7: by Takayuki Miyoshi – 4.6
    Easy Instagram Feed: by priyanshu.mittal,a.ankit – 1.9
    Emoji Settings: by Sybre Waaijer – 1.0.10
    EWWW Image Optimizer: by Shane Bishop – 3.2.1
    Front End PM: by Shamim – 4.5
    Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.16.39
    iframe popup: by Gopi Ramasamy – 2.2
    Instagram Feed: by Smash Balloon – 1.4.8
    WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12.1
    Multisite User Sync: by Shamim – 1.1
    Quick Page/Post Redirect Plugin: by anadnet – 5.1.8
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Remove Dashboard Access: by Drew Jaynes (DrewAPicture) – 1.1.3
    Require Featured Image: by Press Up – 1.2.3
    Send Anywhere (File transfer): by Estmob Inc. – 1.1.0
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 3.3
    
    Smart Watermark: by Alex Muravyov – 3.0.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.12.29
    
    Upload Url and Path Enabler: by Grégory Viguier – 1.0.4
    User Role Editor: by Vladimir Garagulya – 4.30
    UserPro: by Deluxe Themes – 4.8
    W3 Total Cache: by Frederick Townes – 0.9.5.1
    W3TC Auto Pilot: by Sybre Waaijer – 1.1.7.1
    WooCommerce 2Checkout Payment Gateway Free: by Najeeb Ahmad – 1.7
    WooCommerce: by WooThemes – 2.6.9
    Facebook Login: by Damian Logghe – 1.1.5
    WP Gallery Custom Links: by Four Lights Web Development – 1.11
    WP Instagram Widget: by Scott Evans – 1.9.8
    WP Live Chat Support: by WP-LiveChat – 6.2.11
    WP-PageNavi: by Lester 'GaMerZ' Chan – 2.91
    WP Video Lightbox: by Tips and Tricks HQ
    Ruhul Amin – 1.8.4
    
    WPide: by Simon @ WPsites – 2.4.0
    User Rating Add-on for UserPro: by Deluxe Themes – 3.0
    
    ### Settings ###
    
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #288 - /shop/
    Cart: ❌ Page does not contain the shortcode: [woocommerce_cart]
    Checkout: #290 - /checkout/
    My Account: #291 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: auction (auction)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Taskerr
    Version: 1.1
    Author URL: http://wwww.appthemes.com
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    
    #53089
    Anna
    Member

    Hello–
    Are you trying to use the Vendor Dashboard while logged in as an admin? Admin are technically not vendors, so although you can list products from wp admin > products, you can’t use the vendor dashboard as if you are a vendor.

    You also have a few errors in your Woo Commerce System Status:

    Cart: ❌ Page does not contain the shortcode: [woocommerce_cart] You will want to fix that
    Overrides: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    ^ this may cause issues with the vendor store pages displaying correctly.

    #53213
    Col
    Participant

    Hi Anna,

    Sorry for the delay and thank you for your response…

    No, I am accessing the vendor dashboard as a vendor only. I am able to add products at the back-end but I’m not able to view or edit them.

    When I select from the drop down box’s to view my products I get the entire list to choose from which includes the products from other sellers. I think this is the problem…..Then when the page reloades I get the wordpress “you don’t have permission for this page” error.

    I will look at the other cart page issue also.

    Thanks

    #53448
    Anna
    Member

    Hello,
    OK- well first you can try resetting the vendor and pending vendor roles: wp admin > woocommerce > system status > tools… RESET WC VENDORS ROLES

    Secondly- if the role reset does not help- you have a lot of plugins installed. So to debug, please deactivate all plugins except woocommerce & wc vendors. Test.

    In your system status above, it also indicated that your theme is not properly WooCommerce compatible- this may cause you issues in the future:

    Overrides: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    You also have this warning:

    Remote Post: ❌ wp_remote_post() failed. PayPal IPN won’t work with your server. Contact your hosting provider. Error: cURL error 35: Unsupported SSL protocol version

    so you will want to discuss this with your host if you plan to use paypal. Are you intending to use SSL? I do not see it configured at the time.

    #53913
    Col
    Participant

    Hi Anna,

    I tried all your suggestions – but none worked.

    I have tried various other work arounds with the same result.

    I have decided to remove all links that allow the user to edit products in the backend.

    I will leave this job to admin if posssible.

    If you could point me to the folder where I can remove left bar user/admin menu items this would be appreciated.

    Thanks

    Col

    #53986
    Anna
    Member

    I am having difficulty figuring out what your issue is or issues are.
    Are you using WC Vendors and WooCommerce Simple Auctions plugins?

    How are your vendors logging in? Are they using the woocommerce my-account?
    Do you have SSL?

Viewing 6 posts - 1 through 6 (of 6 total)
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