Home Forums Stripe Commissions & Gateway Support Split payment issues

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #64213
    Helixboardco
    Participant

    Hi,

    I’m having problems with split payment amounts via PayPal Adaptive Payments.

    If we enter a product price of $9 with commission of $4 and $2 shipping costs, admin should receive the commission of $2 and the vendor should receive the shipping cost of $2 + the product price minus the commission of $5. Currently admin is receiving $9, and the vendor is receiving $2.

    Vendor: Omni Boards Australia
    Admin: Helix Board Co.

    Do you know what settings I may have wrong?

    Thanks
    Andrew

    #64352
    Anna
    Member

    @helixboardco
    I logged in and saw that there is no default commission rate set wp admin > woocommerce > wc vendors > commissions

    You’ve only chosen the FIXED type, but there is no rate/amount entered.
    Even if you will be charging different commissions on a per vendor or per product basis, you need to set a default rate.

    Please do so and see if you calculations are correct in new transaction tests.

    #64578
    Helixboardco
    Participant

    Hi Anna,

    Thanks for getting back to me, I’ve added a default amount and the correct figure is showing at checkout, but the shipping amount is being paid to admin instead of the vendor.

    I’ve checked the option “Give vendors any shipping collected per product”, is there another setting that I’ve missed?

    Thanks

    Andrew

    #64778
    Helixboardco
    Participant

    Hi Anna,

    We’ve had a developer look into the issue and they have told me there is a bug in the WC Vendors Pro plugin. Is this correct?

    (Just to confirm the shipping amount is being sent to admin instead of the vendor).

    Thanks

    Andrew

    #65115
    Helixboardco
    Participant

    Hi,

    Is someone able to tell me why the shipping amount isn’t being sent to the vendor with the option checked?

    Thanks

    Andrew

Viewing 5 posts - 1 through 5 (of 5 total)
  • The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.
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