Store Banner or Store Icon not SHOWING

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #21506
    koran
    Participant

    BANNER AND STORE ICON IS NOT SHOWING AT ALL

    #21513
    ben
    Keymaster

    Try deactivating and reactivating Pro. Let me know if that helps.

    #25885
    Mark
    Participant

    Hi Ben,

    I am having the same problem with the Store Banner (no store name either) and Store Icon not showing up on the store pages. The “Store Description” and all of that store’s products appear.

    I noticed I had Pro v1.2.1 and then deactivated, renamed the folder associated with v121, then was able to install and activate v1.2.2. Still no Banner or Icon. I believe it was working when I had v1.2.0, if that clue helps.

    #25920
    ben
    Keymaster

    Hi Mark,

    There’s 3 things it could be, I’ll start in the order of the most probable and go to the least probable.

    1.) Your theme might suck, and not be 100% WooCommerce compatible. This will help you debug if it’s the theme or not:

    https://www.wcvendors.com/kb/theme-issues-displaying-shop-pages

    2.) You may have your header settings incorrect. See the attached screenshots to check those settings.

    3.) Something else, but most likely not — the upgrader for Pro might not have run all the way when you updated from v1.1.5 to v1.2.X. If you had it working with any version of v1.2.X before, it won’t be this. But if it is, I can give you code to migrate it manually and it only takes a second to run.

    Ben

    #25921
    ben
    Keymaster

    Woops! I’m too click happy. I forgot to attach the screenshot of the settings page for #2. Here it is:

    #25931
    Mark
    Participant

    That fixed it. Turned out to be on the “Pro” tab per your screen shot above. The store header was set to FREE instead of PRO.

    Also, have some follow up questions on the CSS of the store, but I will look into the store templates first and post again, if necessary. Thanks

    #65126
    Reihane Callegari
    Participant

    I can upload my store banners but even with super high resolution (looks great upon upload) they are turning up insanely blurry and grainy when actually on the site!

    Cant find a way to get around this. Please help, looks so awful!!!

    #65236
    Anna
    Keymaster

    @turquoise
    What theme are you using?
    This can often be fixed with css…

    #65288
    Malavika Gupta
    Participant

    I having the issue where the store banner or icon is not showing on the Shop/store page. The store banner shows on the single product page

    1) I have the latest version of Pro 1.4.3
    2) The store header is set to Pro with Store Shop Header enabled.
    3) I wrote to the theme author. This is what they say.

    We do have woocommerce.php in X. We just have it displayed differently because we are using stacks. In each stack, there is a slight variation. But we do use this code:

    <?php

    // =============================================================================
    // VIEWS/ETHOS/WOOCOMMERCE.PHP
    // —————————————————————————–
    // WooCommerce page output for Ethos.
    // =============================================================================

    ?>

    <?php get_header(); ?>

    ” role=”main”>

    <?php get_sidebar(); ?>

    </div>
    </div>

    <?php get_footer(); ?>

    We are not sure of how WC Vendors display the banner image since we do not have experience with the mentioned plugin. The banner should have been displayed as we are using the same woocommerce.php content.

    #65656
    Malavika Gupta
    Participant

    Hi Ben, Anna

    Can you please suggest on this? I am not sure what to do next.

    Thanks

    #67137
    Malavika Gupta
    Participant

    I was able to get the store banner to show on the vendor store page but it appears below the background image. Is there a way to remove the background image, I am using x theme.

    #67148
    Anna
    Keymaster

    @malavika-prav
    I am sorry but this is a question you will need to ask your theme author; I have not worked with the X theme and I do not know how they code in the background image.

Viewing 12 posts - 1 through 12 (of 12 total)
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