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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
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Thank you to all of our customers!
August 10, 2016 at 9:20 pm #39677
Oh wizard and mystical coder, my users are unable to save the “store shipping address” every time they enter it and hit save, then go to the settings and check the address, it’s still missing. I have tried as the administrator to enter it for them manually, but the same issue occurs, the address field won’t save.
It’s a huge issue as the shipping value is pulling from here, which means nothing is able to be purchased for that vendor.
ThanksAugust 11, 2016 at 11:16 am #39728
Ok, I have done some deeper troubleshooting and have found the following.
WC Vendors Pro says an update is needed, after successful update, it still says an update is available even though I am on the latest version. Screen shot added.
I have two store shipping address sections. One called “store address” and another called “store shipping address”. Neither of these allow me to save addresses to them.
I have tried with all plugins deactivated and the 2016 theme and the same issues are present.
Please help, no one can purchase from my site.
GeorgeAugust 11, 2016 at 12:02 pm #39734
Please send us a private reply with your woocommerce status report, as well as admin login information if you would like me to take a look at your site.
Since you have done the standard testing, I may need to look to see what could be causing this issue. If you have a dev or staging site, that would be preferred.
Thank you, George.August 11, 2016 at 2:06 pm #39748
I have tried a lot of testing on your site, and I also cannot get the shipping settings to save. I deactivated all but the three needed plugins, set the site to storefront theme.. checked settings, pages, etc.
Did you drop any tables from your database?
Were the addresses previously saving, and now do not save? If so, when did they stop saving or when did this issue begin happening?
Since I had an admin login, I could not try from the front-end pro form in the vendor dashboard settings to set the vendor address. I attempted multiple times in the admin user settings and was unable to save the store shipping address for the vendor, beyond state. The state would save.
I’ll see if I can get a bit of help with this issue. Please do answer the questions above.
Thanks, George.August 11, 2016 at 2:10 pm #39750
I didn’t drop any table on purpose, unless a plugin did it I was unaware of.
Addresses used to save just fine, and I only noticed it a couple days ago.August 11, 2016 at 2:12 pm #39751
Is there a way to rebuild them, or reinstall the plugin?August 11, 2016 at 2:18 pm #39752
Store address information is attached to the user(vendor) as user meta. Check to see if other user meta is saving. Might be something wrong with the usermeta table.
Jamie.August 11, 2016 at 3:06 pm #39756
Thanks Jamie for the suggestion… unfortunately same for each user/vendor, none of them save.August 11, 2016 at 3:25 pm #39764WC Vendors SupportParticipant
Did you try with Storefront theme activated, and the Marketplace plugin deactivated? Did you try in wp-admin by editing the vendors user account?August 11, 2016 at 3:33 pm #39766
Yes Sir, done and done… still not working.August 12, 2016 at 12:31 am #39816
I mean, other user meta that we don’t set. As in changing their display name, website, email that kind of stuff. Are the shop descriptions saving, everything else?
Jamie.August 12, 2016 at 11:20 am #39842
Shop name, email, shop description, and display name all changed and saved correctly.August 12, 2016 at 6:32 pm #39878
Please try by entering the vendor’s address (in the admin) by going to one of your users/vendors and entering the address in the Store Address fields and see if that saves.
Not the store shipping address fields; use the store address fields (fields directly after the “store url” and directly before the “store social”).August 12, 2016 at 7:12 pm #39882
All fields in the “store address” save correctly. However these don’t appear to affect the store shipping address tied to product shipping costs.August 14, 2016 at 3:46 pm #40035
Just noticed another issue I believe it may be related, my vendor “handling fees” are not being applied.
Are the handling fees part of the pro shipping?
I have been getting tons of complaints about shipping not being available to customers andby my vendors… need some help here Benkonobi, your my only hope.August 14, 2016 at 4:36 pm #40039Karen ThomasParticipant
Te he ‘Benkonobi’ 😀
Jamie has fixed some shipping bugs I was having, so hopefully when Benkonibi releases it very soon it’ll include your issues tooAugust 14, 2016 at 6:07 pm #40042
I’ll bring this issue up again with Ben & Jamie. After testing with you I am not sure what else to check right now.
I’ll pass along this thread so they can look.
Karen is right- there should be an update available very soon that includes some work done to address some of the shipping bugs.August 15, 2016 at 12:14 pm #40091
Thank you, have a event my vendors are preparing for and they are hesitant to advertise because of this issue…lack of confidence they will get the right shipping if at all.
Appreciate your efforts immensely.August 15, 2016 at 11:57 pm #40156
We pushed 1.3.5 out today please update to that and check that shipping is applied. Regarding the shipping address, I’ll continue to look into that for you.
Jamie.August 16, 2016 at 11:42 am #40210
All is right in the world this morning… whatever magic you enchanted into this update seems to have resolved my shipping issue. Shipping appears to be available and working, all hail the great Benkonobi and Jamie (needs a cool nickname).
Thanks everyone and great work!June 15, 2017 at 4:18 pm #68238
Hello Everyone. I am now having this same issue. I disabled all the necessary plugins and tried storefront. My latest attempt was to start from a new WP installation but the issue is still happening. I notice that only the phone number will save under User / Vendor / edit Store Shipping Address.
Is there something I am missing? Maybe this is a bug?
Thank You Very Much ,
ChupJune 16, 2017 at 8:47 am #68322
This is the site that I restarted from scratch to see if i still had issue. (and i do) I do not think it’s PHP version as my other site is on PHP 7.
Home URL: https://dev-suzie.pantheonsite.io
Site URL: https://dev-suzie.pantheonsite.io
WC version: 3.0.8
Log directory writable: /srv/bindings/c2fd9fccf17844b5bf006cef7e6f5645/code/wp-content/uploads/wc-logs/
WP version: 4.8
WP multisite: –
WP memory limit: 256 MB
WP debug mode: –
Server info: nginx/1.8.1
PHP version: 5.5.24 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP post max size: 100 MB
PHP time limit: 120
PHP max input vars: 10000
cURL version: 7.40.0, NSS/3.21 Basic ECC
SUHOSIN installed: –
Max upload size: 100 MB
Default timezone is UTC:
WC database version: 3.0.8
Database prefix wp_
MaxMind GeoIP database: The MaxMind GeoIP Database does not exist – Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: /srv/bindings/c2fd9fccf17844b5bf006cef7e6f5645/code/wp-content/uploads/GeoIP.dat. Scroll down to “Downloads” and download the “Binary / gzip” file next to “GeoLite Country”. Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
Secure connection (HTTPS):
Hide errors from visitors
Active plugins (6)
Native PHP Sessions for WordPress by Pantheon – 0.6.2
WPBakery Visual Composer by Michael M – WPBakery.com – 5.1.1
K Elements by SeventhQueen – 4.2.6
Slider Revolution by ThemePunch – 220.127.116.11
WC Vendors by WC Vendors – 1.9.11
WooCommerce by Automattic – 3.0.8
Force SSL: –
Currency USD ($)
Currency position left
Thousand separator ,
Decimal separator .
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Shop base: #6 – /shop/
Cart: #7 – /cart/
Checkout: #8 – /checkout/
My account: #9 – /my-account/
Author URL: https://woocommerce.com/
Child theme: – If you’re modifying WooCommerce on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to create a child theme
ThanksJune 16, 2017 at 6:10 pm #68350
I have tested and replicated the issue; I have reported this bug so it can hopefully be fixed for the next release.June 21, 2017 at 8:17 pm #68681YazminParticipant
I am also having this issue.June 22, 2017 at 4:44 am #68723
This has been fixed. Will be in next update!
JamieJune 27, 2017 at 4:15 pm #69016
Hello Anna and Jamie, Thank you both so much for looking into this bug and fixing it. My site heavily relies on this info for shipping. Is there a way I can access the fixed branch, or must I wait for the push to master? If must wait for update can would you please let me know where we are with this one. Apologies for bringing this up again. Thanks again for all of your hard work.
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