Stripe Commission

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

Thank you to all of our customers!

 

This topic contains 3 replies, has 2 voices, and was last updated by  Fred 2 years, 2 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #26526

    Fred
    Participant

    For some reason, I am not getting my commission on Stripe. Does anyone else have this problem? I feel like I set up everything correctly, and it worked fine in test mode, but going live is not working. I only get the app fee.

    #26529

    ben
    Keymaster

    Is the product a variable product by chance?

    #26550

    Fred
    Participant

    No, it is a virtual download. (unless that’s a variable product) It’s a Vendor’s product, so they aren’t able to do variables until the next WC Vendors Pro update.

    #26601

    Fred
    Participant

    This is the message I got from Stripe:

    It looks like you specifically passed application_fee: 20 when you made the charges.

    We don’t out of the box support a percentage application fee–it’s something that your code will have to calculate for you. I’ll include an example here of what that might look like in PHP

    // We want to take 8% as an application fee
    $application_fee_percent = 8;

    // Assume we’ll charge $200 and amount should be in cents
    $amount_in_cents = 20000;

    // Now we calculate the application fee in cents
    $application_fee_in_cents = round($amount_in_cents * $application_fee_percent / 100);

    // Now we charge the customer
    $charge = \Stripe\Charge::create(array(
    ‘amount’ => $amount_in_cents,
    ‘currency’ => ‘usd’,
    ‘customer’ => “cus_XXX”,
    ‘application_fee’ => $application_fee_in_cents,
    ));

    I don’t understand any of this.

Viewing 4 posts - 1 through 4 (of 4 total)

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