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This topic contains 1 reply, has 2 voices, and was last updated by  Anna 6 months, 1 week ago.

  • Author
    Posts
  • #69789
     Joe 
    @jpacella

    Hi, I have setup the stripe gateway and it seems to be working fine in test mode. I made a purchase and the admin receives the set commission and the vendor receives the set commission. I understand that if a vendor has a customer that wants a refund the vendor would manually refund the customer through the stripe console. Then the vendor would request a refund from the admin for the commission that was paid. The admin would then mark the order refunded and the same for the commission.

    My question is how do I know as the admin that a vendor did actually refund a customer for a purchase and isn’t just asking for a refund of the commission of the sale?

    Thanks

    #69927
     Anna 
    WC Vendors Official Support
    @fervous

    @jpacella
    Hello,
    I am not sure what option will be best for your site; requesting that the vendor provide proof of the refund form the customer would be one option- I have also seen other users declare that commission is non-refundable on their site. I would image you could implement a requirement for the vendor to send a screenshot or other digital receipt of proof of return if you wish to validate the request.

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