Stripe Commission Refund

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the forums.

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This topic contains 1 reply, has 2 voices, and was last updated by  Anna 1 year, 3 months ago.

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  • #69789


    Hi, I have setup the stripe gateway and it seems to be working fine in test mode. I made a purchase and the admin receives the set commission and the vendor receives the set commission. I understand that if a vendor has a customer that wants a refund the vendor would manually refund the customer through the stripe console. Then the vendor would request a refund from the admin for the commission that was paid. The admin would then mark the order refunded and the same for the commission.

    My question is how do I know as the admin that a vendor did actually refund a customer for a purchase and isn’t just asking for a refund of the commission of the sale?




    I am not sure what option will be best for your site; requesting that the vendor provide proof of the refund form the customer would be one option- I have also seen other users declare that commission is non-refundable on their site. I would image you could implement a requirement for the vendor to send a screenshot or other digital receipt of proof of return if you wish to validate the request.

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