Stripe commissions, full amount goes to vendor

Home Forums Stripe Commissions & Gateway Support Stripe commissions, full amount goes to vendor

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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If you are a WC Vendors Pro customer please open a support ticket here. 

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This topic contains 4 replies, has 3 voices, and was last updated by  Fred 2 years, 10 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #24995

    Ronan
    Participant

    Hello!

    I have an issue with the Stripe + Commissions addon. I’ve set up 2 accounts on stripe, one for the site owner and one for test vendor. I’ve linked the stripe accounts and created 2 products, one for each WP account, both at €100. The “Default commission (%)” is set up in the settings to 90. I added both products to the cart, so the vendor should receive €90 and site owner should receive €110, but when I make a payment the full €100 goes to the vendor. When I go to the “Commission” menu under Woocommerce it says €90.00 paid to the vendor, but on stripe it says €100 on both vendor and main account. What may be the issue?

    Thank you,
    Ronan

    • This topic was modified 2 years, 10 months ago by  ben.
    #24996

    Ronan
    Participant

    Sorry, I didn’t notice the Application Fee in the Stripe dashboard. It works flawlessly, thank you! 🙂

    #24997

    Ronan
    Participant

    And also I posted in wrong forum, sorry, you can remove my post 😛

    #25028

    ben
    Keymaster

    Glad you got it all sorted. Moved the topic to the Stripe forum. Have fun!

    #26276

    Fred
    Participant

    I set up Stripe, and in test mode, everything worked flawlessly. Now in Live mode, my vendor gets all of the commission, and I only get the application fee. I have set the commission to 90% +.35 in my WC Vendors Pro, but not working Live. What could I be doing wrong?

Viewing 5 posts - 1 through 5 (of 5 total)

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