NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • #7197
    HawwaC
    Participant

    I bought and installed the Stripe Gateway and set it up according to the instructions on the knowledge base however when a vendor clicks on the CONNECT WITH STRIPE button they get this:

    https://connect.stripe.com/oauth/authorize?response_type=code&client_id=&scope=read_write

    {“error”:{“message”:”No application matches the supplied client identifier”}}

    Any idea what’s going on or what I did wrong?

    #7198
    WC Vendors Support
    Participant

    Have you configured the admins stripe account? You do this by wp-admin > WooCommerce > Settings > Checkout > Stripe and enter your live credentials and enable live mode. You can not connect vendors while in test mode.

    Stripe’s OAuth docs suggests that you entered the wrong things for the client_id and secret and publishable key on these pages….

    Thanks for your support of us by picking up this gateway! Let me know if you need more help.

    Ben

    #7200
    HawwaC
    Participant

    Ooo gosh yes I didn’t enter the client ID :/

    But NOW I’m getting a fatal error code when I try to connect an account

    Fatal error: Uncaught exception ‘Exception’ with message ‘Error making StripeOAuth request: (400) Bad Request’ in /home/vanecanas/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php:346 Stack trace: #0 /home/vanecanas/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php(174): StripeOAuth->getTokens(‘ac_6jDqcZaywSSQ…’, false) #1 /home/vanecanas/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/gateway-stripe.php(155): StripeOAuth->getAccessToken(‘ac_6jDqcZaywSSQ…’) #2 [internal function]: stripe_check_connect(”) #3 /home/vanecanas/public_html/wp-includes/plugin.php(496): call_user_func_array(‘stripe_check_co…’, Array) #4 /home/vanecanas/public_html/wp-settings.php(353): do_action(‘init’) #5 /home/vanecanas/public_html/wp-config.php(92): require_once(‘/home/vanecanas…’) #6 /home/vanecanas/public_html/wp-load.php(37): require_once(‘/home/vanecanas…’) #7 /home/vanecanas/public_html/wp-blog-header.php(12): req in /home/vanecanas/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php on line 346

    #7201
    WC Vendors Support
    Participant

    That’s a new error for me. Let’s try to figure out what it is.

    Do you use any other OAuth plugins? Such as some silly Twitter plugin? Or one that connects to PayPal?

    Does it work with only WooCommerce / WC Vendors / Stripe enabled but all other plugins/gateways disabled?

    Let me know!

    Note: I’m about to leave the house for a few hours to doctors runs with my pregnant wife (10 weeks to go!) but I’ll reply quickly soon as I return, or from my phone if I can answer the question from there, too.

    Ben

    #7203
    HawwaC
    Participant

    O my gosh! Congratulations! Wishing you guys the best 🙂

    I honestly wouldn’t know what an Oauth plugin is. Would any of the following plugins be problematic?

    here’s a list of the ones I have installed

    Basic User Avatars
    Easy HTTPS (ssl) redirection
    GK News Show Pro
    Google Analytics Dashboard
    Limit Login attempts
    wc vendors
    wc vendors stripe commissions
    woo commerce product inquiry form
    woocommerce shipping per product
    woothemes helper
    YITH woocommerce wishlist

    All other payment gateways are disabled at the moment.

    #7233
    WC Vendors Support
    Participant

    That appears to be a regular user account. I need an Administrator account. 🙂

    #7234
    HawwaC
    Participant

    woops sorry! All set 😛

    #7239
    HawwaC
    Participant

    Right but it’s when you click connect your stripe account when you get the error message. Everything is live both is stripe and in woocommerce settings

    #7241
    HawwaC
    Participant

    The button in shop settings does indeed redirect you to stripe and you are able to create an account with them. It’s when you finish up and click connect to redirect you back to my site that the error message comes up

    #7242
    WC Vendors Support
    Participant

    When I click Connect, it says “Development Mode: You’re currently using this application in development mode.”.

    Login to Stripe, and set it to LIVE mode at the top, where it says Live/Test with a little slider.. 🙂

    Next thing to do:

    https://dashboard.stripe.com/account/applications/settings <--- Please show me a screenshot of that page. You can "Set as private reply" a link to the image. Ben

    #7247
    HawwaC
    Participant

    I don’t see anything that would let me upload an image here. But just one quick curiosity now that we’re on that subject. On the settings there are two client id’s. One that says DEVELOPMENT and another that says PRODUCTION. Which one is supposed to be used for the live site? And is the REDIRECT URI’s under production supposed to be left blank as in the instructions in the knowledge base?

    #7248
    WC Vendors Support
    Participant

    Production & Live are same thing.

    Development & Test are the same thing.

    The keys must be entered in the correct area of course, a production/live key will not work correctly with development/test keys.

    The return URL should be http://www.yourdomain.com/my-account/

    If finding a place to store a screenshot isnt possible you can always email it to me. ben@this domain.com

    #7250
    HawwaC
    Participant

    Oh gosh! I had the development client id for the live instead of the production… :S It’s working now. I’m so sorry to have wasted so much of your time !!! :(((

    #7251
    WC Vendors Support
    Participant

    No worries at all, glad it’s all good!

    Ben

    #9181
    Dainis
    Participant

    Hi Ben,

    I am using WC Vendors and WC Stripe connect gateway. I am having problems with social logins to add. Only with Twitter was ok. When I try to add social logins (Facebook, LinkedIn, or Google), I received this error, after I try to connect these accounts:

    Fatal error: Uncaught exception ‘Exception’ with message ‘Error making StripeOAuth request: (400) Bad Request’ in /srv/users/serverpilot/apps/bazaardesigns/public/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php:346 Stack trace: #0 /srv/users/serverpilot/apps/bazaardesigns/public/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php(174): StripeOAuth->getTokens(‘AQBPsW2fdueF4DN…’, false) #1 /srv/users/serverpilot/apps/bazaardesigns/public/wp-content/plugins/wc-vendors-gateway-stripe-connect/gateway-stripe.php(155): StripeOAuth->getAccessToken(‘AQBPsW2fdueF4DN…’) #2 [internal function]: stripe_check_connect(”) #3 /srv/users/serverpilot/apps/bazaardesigns/public/wp-includes/plugin.php(503): call_user_func_array(‘stripe_check_co…’, Array) #4 /srv/users/serverpilot/apps/bazaardesigns/public/wp-settings.php(353): do_action(‘init’) #5 /srv/users/serverpilot/apps/bazaardesigns/public/wp-config.php(31): require_once(‘/srv/users/serv…’) #6 /srv/users/s in /srv/users/serverpilot/apps/bazaardesigns/public/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php on line 346

    I already checked Stripe keys, everything is ok, even first payment went ok and is placed in Stripe dashboard. Do you have idea why?

    #9190
    WC Vendors Support
    Participant

    The author of the social login will want to update their plugin to use *their own* OAuth class instead of doubling it the same as the checkout gateway. That’ll fix it.

    #9216
    Dainis
    Participant

    I am sorry but I didn’t understand your comment in case who will fix it! Sorry

    #9221
    WC Vendors Support
    Participant

    It means that the plugin you are using for social profile connects is incompatible. You can either fix that plugin, or disable it.

    #9225
    Dainis
    Participant

    I am using Woothemes social plugin http://www.woothemes.com/products/woocommerce-social-login/ , it sounds little bit strange, you are saying it incompatible.

    #9227
    WC Vendors Support
    Participant

    That is correct, as outlined in:

    https://www.wcvendors.com/knowledgebase/compatible-plugins/

    Social Login Plugins are often incompatible because they use the same OAuth class and that causes errors with Stripe or PayPal Adaptive Payments.

Viewing 20 posts - 1 through 20 (of 20 total)
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