Home Forums Stripe Commissions & Gateway Support Stripe Gateway Problem in Test

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #20071
    Nino
    Participant

    Hi team,

    I’m trying to use the Stripe gateway in test mode and when I get to the checkout, fill all my details etc then click ‘Enter payment details’ in the Stripe section I just get a spinning wheel as if something is trying to load but then it disappears and the fields for entering card details is not revealed.

    This was working perfectly the other day so I’m not sure what’s gone wrong.

    I’ve tested this in Fiefox, Safari and Chrome and getting the same problem across all three.

    Can you provide any help?

    Thanks

    Nino

    #20075
    Nino
    Participant

    UPDATE:

    I unchecked the ‘Enable Stripe Checkout’ in WooCommerce > Settings > Checkout and I now get the inout fields directly on the page instead of in a modal.

    Still, the modal option isn’t working…

    Nino

    #20091
    WC Vendors Support
    Participant

    The modal may or may not work, depending on your theme. Seems half of the themes override it half do not. So, the way you got it working now, is the way to go. 🙂

Viewing 3 posts - 1 through 3 (of 3 total)
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