Struggling form the begining

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • February 13, 2017 at 6:43 pm #56049
    danny
    Participant

    Hi, I hope you can help as new to using WordPress and working very slowly to get it all right.

    I am trying to setup WC Vendors at the moment. It does not seem to do what I ask. It is me doing something wrong I know.

    The issue I am having is when I apply for a vendor profile through my guest account it says that it has been submitted but when I log in to see my users, there is no pending vendor.

    Could someone please advise. It is probably something simple but I have no idea what to do

    I have searched to see if I can find this issue in another post but no luck.
    Thanks Danny

    February 13, 2017 at 9:04 pm #56058
    Anna
    Member

    Danny,
    First, would you please share your WooCommerce System Status? wp admin > woocommerce > system status
    Also, please try resetting the vendor & pending vendor roles: wp admin > woocommerce > system status > tools > reset WC Vendors roles

    When you login as admin, and go to wp admin > users… is there a link up at the top that says pending vendor?
    In your WC Vendors settings (wp admin > woocommerce > WC Vendors > General) do you have these two boxes checked:
    – Allow users or guests to apply to become a vendor
    – Approve vendor applications manually

    Are you directing the users to the /my-account/ page to apply to become a vendor?

    February 14, 2017 at 3:39 pm #56125
    danny
    Participant

    Thank you it worked when I reset WC Vendors roles.

    I have come across another wall. sorry, I hope you don’t mind helping me again. When I try and add new products it wont let me am I missing a page. it keeps taking me to the Home page.

    thank you if you can help AGAIN.

    Danny

    February 14, 2017 at 11:36 pm #56187
    Anna
    Member

    Danny,
    Are you trying to add products as a vendor when this happens?
    Check to see if you have allowed the vendor the capability: wp admin > woocommerce > wc vendors > capabilities
    this should be checked: Submit products

    Also, please do reply with your WooCommerce System Status:
    wp admin > woocommerce > system status

    February 15, 2017 at 5:39 pm #56260
    danny
    Participant

    Hi Anna,

    I am logging in a different account not admin. I have checked submit products and that’s fine

    only when I try and add new product it just send me back to my home page. I have no idea why this keeps happening.

    Thanks again

    Danny

    February 15, 2017 at 10:44 pm #56277
    Anna
    Member

    Hello,
    You can try resetting the vendor and pending vendor roles:
    wp admin > WooCommerce > System Status > tools: reset wc vendors roles

    Also, please do reply with your WooCommerce System Status:
    wp admin > woocommerce > system status

    February 16, 2017 at 3:15 am #56288
    danny
    Participant

    hi

    I have reset my wv vendor roles

    this is my woocommerce system status

    WC Version:

    2.6.14
    Log Directory Writable:

    /home2/myhentai/public_html/wp-content/uploads/wc-logs/
    WP Version:

    4.7.2
    WP Multisite:

    –
    WP Memory Limit:

    256 MB
    WP Debug Mode:

    –
    WP Cron:

    Language:

    en_US
    Server Environment
    Server Info:

    Apache
    PHP Version:

    5.6.29
    PHP Post Max Size:

    64 MB
    PHP Time Limit:

    30
    PHP Max Input Vars:

    1000
    cURL Version:

    7.24.0, OpenSSL/1.0.0
    SUHOSIN Installed:

    –
    MySQL Version:

    5.6.32
    Max Upload Size:

    64 MB
    Default Timezone is UTC:

    fsockopen/cURL:

    SoapClient:

    DOMDocument:

    GZip:

    Multibyte String:

    Remote Post:

    Remote Get:

    Database
    WC Database Version:

    2.6.14

    woocommerce_sessions
     

    woocommerce_api_keys
     

    woocommerce_attribute_taxonomies
     

    woocommerce_downloadable_product_permissions
     

    woocommerce_order_items
     

    woocommerce_order_itemmeta
     

    woocommerce_tax_rates
     

    woocommerce_tax_rate_locations
     

    woocommerce_shipping_zones
     

    woocommerce_shipping_zone_locations
     

    woocommerce_shipping_zone_methods
     

    woocommerce_payment_tokens
     

    woocommerce_payment_tokenmeta
     

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    February 16, 2017 at 4:01 pm #56344
    Anna
    Member

    Danny,
    I am sorry- I don’t know why I had told you to reset the roles again- you had already been advised to do that and did notify me that helped with one issue.
    Ok– please try deactivating all plugins except WooCommerce and WC Vendors. This allows us to check and see if there is a plugin conflict.

    Test and see if you are able to list products.

    If not, would you pass along an admin password & login in a private reply- and I can take a look.

    February 16, 2017 at 4:04 pm #56345
    danny
    Participant

    ok ill do that now I’m sitting in front of it trying to work out what is going on 🙂

    February 16, 2017 at 4:10 pm #56347
    danny
    Participant

    that seems to work, it has taking me to add product on wordpress though is there a plugin so I will allow you to do it on the website I have made?

    February 16, 2017 at 4:11 pm #56348
    Anna
    Member

    Yep– WC Vendors Pro 😉 https://www.wcvendors.com/product/wc-vendors-pro/

    Now you have to one-by-one reactivate your plugins to find the one that was causing the issue. then you’ll know.

    February 16, 2017 at 4:14 pm #56351
    danny
    Participant

    its mainly going to be digital downloads sold here to so if a vendor adds a product would they be able to just show a preview only

    February 16, 2017 at 4:24 pm #56354
    danny
    Participant

    ok I had something active called

    remove dashboard access

    makes sense when you think about it

    thank you

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Viewing 13 posts - 1 through 13 (of 13 total)
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