Home Forums Stripe Commissions & Gateway Support Successful creation of customer, but not charging

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #30194
    Jason
    Participant

    Ben,

    Would it be possible to look at my configuration of the Stripe Connect add-on? I am able to get it to connect with Stripe and successfully create a customer, but it won’t charge the client – resulting in a cancelled order.

    I received the cancelled order notification from one client three times in their attempt to place an order. They get an error stating: Error: Please make sure your card details have been entered correctly and that your browser supports JavaScript.

    When I put everything back in Test mode, I see that the customer is being logged into Stripe with their credit card info, but they are not being charged for the transaction. (As a side note, this had been a successful WooCommerce installation with the WooCommerce Stripe gateway, which has since been deleted.)

    What am I missing here? I’m happy to send both WordPress and Stripe login info if that helps.

    #30224
    WC Vendors Support
    Participant

    I could look if you provided wp-admin details and your site URL, sure. But in general, if something isnt set right, you’ll get errors. The error message you are getting is if the Stripe Token is empty. If it’s empty, it means you’ve got a config problem, most likely with how you and Stripe are talking to each other. First, I would run through the setup guide for Stripe again and ensure that your setup is correct.

    https://www.wcvendors.com/kb/stripe-commissions-gateway-setup/

    When I look at your site, all I can do is see if the checkboxes are correct. I dont have access to your Stripe.com account to check how Stripe talks to your site (and I wouldnt want access to that either, that’s all you 🙂 🙂 )

    #30246
    Jason
    Participant

    I’m also seeing in WordFence that the client that tried to purchase three times yesterday is also logged as having three failed login attempts. All purchases are through guest checkout. Would this be another issue? Is Stripe Connect trying to reach back and hook to the customer id number to finalize the purchase? Not trying to blow this up, but trying to find an answer and get this working! 🙂

    #30248
    WC Vendors Support
    Participant

    You can not use the same connect keys in live mode vs test mode. If a vendor has connected while you are in test mode, they need to disconnect and then reconnect once you are in live mode. If you get a white screen that’s because you probably have a website PHP error — check your webservers error_log for anything new relevant to Stripe and let me know!

    As for guest checkout, that should work fine, but I’ve never tested it at all.

Viewing 4 posts - 1 through 4 (of 4 total)
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