The reset activation link not working

This topic contains 15 replies, has 2 voices, and was last updated by Profile photo of Anna Anna 1 month, 2 weeks ago.

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  • #50765 Score: 0

    Hi, we are trying to reset our activation key from our previous domain but the ¨REMOVE¨link is not working from the downloads section of our wc vendors dashboard.

    #50767 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    152 pts
    @fervous

    @usechee
    The email you have here as a forum member is not showing any past orders.
    Please provide the email you used when ordering Pro in a private reply, and I will deactivate the active license here in our admin and you can try activating it again on your website.

    #50839 Score: 0
    This reply has been marked as private.
    #50894 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    152 pts
    @fervous

    @usechee
    There are no WC Vendors Pro orders for that email address.

    #50895 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    152 pts
    @fervous

    I think I found your account.
    The key has been deactivated. Please try activating it on your site again now.

    #50949 Score: 0
    This reply has been marked as private.
    #50995 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    152 pts
    @fervous

    Hello-
    I think the translation may be making this difficult.
    When you enter your key in those empty fields shown int he screenshot, are you able to activate your license now?
    Or is it still not able to be activated?

    Is it working? Or is it not working?

    #51460 Score: 0
    This reply has been marked as private.
    #51487 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    152 pts
    @fervous
    This reply has been marked as private.
    #51614 Score: 0
    This reply has been marked as private.
    #52713 Score: 0
    This reply has been marked as private.
    #52726 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    152 pts
    @fervous

    Hello,
    I do not understand what you need.
    I deactivated the license on this end.
    I do not know what you are asking about changing your host— I cannot help with host changes.
    Are you still not able to activate the license?

    #52730 Score: 0
    This reply has been marked as private.
    #52734 Score: 1
    Profile photo of Anna Anna 
    WC Vendors Official Support
    152 pts
    @fervous
    This reply has been marked as private.
    #52741 Score: 0
    This reply has been marked as private.
    #52763 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    152 pts
    @fervous

    Great! Glad that it is working/activated now.

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