NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

To request help, please  OPEN A SUPPORT TICKET   and we will assist you.

Thank you to all of our customers!

This topic contains 15 replies, has 2 voices, and was last updated by  Anna 10 months, 1 week ago.

  • Author
    Posts
  • #50765

    Hi, we are trying to reset our activation key from our previous domain but the ¨REMOVE¨link is not working from the downloads section of our wc vendors dashboard.

    #50767
     Anna 
    WC Vendors Official Support
    @fervous

    @usechee
    The email you have here as a forum member is not showing any past orders.
    Please provide the email you used when ordering Pro in a private reply, and I will deactivate the active license here in our admin and you can try activating it again on your website.

    #50839
    This reply has been marked as private.
    #50894
     Anna 
    WC Vendors Official Support
    @fervous

    @usechee
    There are no WC Vendors Pro orders for that email address.

    #50895
     Anna 
    WC Vendors Official Support
    @fervous

    I think I found your account.
    The key has been deactivated. Please try activating it on your site again now.

    #50949
    This reply has been marked as private.
    #50995
     Anna 
    WC Vendors Official Support
    @fervous

    Hello-
    I think the translation may be making this difficult.
    When you enter your key in those empty fields shown int he screenshot, are you able to activate your license now?
    Or is it still not able to be activated?

    Is it working? Or is it not working?

    #51460
    This reply has been marked as private.
    #51487
     Anna 
    WC Vendors Official Support
    @fervous
    This reply has been marked as private.
    #51614
    This reply has been marked as private.
    #52713
    This reply has been marked as private.
    #52726
     Anna 
    WC Vendors Official Support
    @fervous

    Hello,
    I do not understand what you need.
    I deactivated the license on this end.
    I do not know what you are asking about changing your host— I cannot help with host changes.
    Are you still not able to activate the license?

    #52730
    This reply has been marked as private.
    #52734
     Anna 
    WC Vendors Official Support
    @fervous
    This reply has been marked as private.
    #52741
    This reply has been marked as private.
    #52763
     Anna 
    WC Vendors Official Support
    @fervous

    Great! Glad that it is working/activated now.

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