Home Forums WC Vendors Pro Support Unable to activate PRO licence key

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #66725
    James Pilgrim
    Participant

    I’m unable to activate my PRO license key. I’m getting a notification saying I have Exceeded maximum number of activations but when I log in to your site it tells me I have zero activations.

    There was at least one site using the key before this one but after logging in to that site and deactivating the key I’m still having the same issue.

    Are you able to reset the activation key at your end somehow so I can activate it on my latest install?

    #66846
    Anna
    Member

    @apptteam
    When I try and look up your account here and find your license, I cannot find a Pro purchase using the current email associated with your account.
    If you used a different email when purchasing Pro, would you provide this in a private reply? I am currently unable to locate your Pro purchase and license key.

    #66901
    James Pilgrim
    Participant

    Hi Anna,

    The email address used to purchase the PRO License was jon@appt.so

    #67104
    Anna
    Member

    @apptteam
    Hello,
    Ok- I was able to delete the activation on our end, so try now to re-activate the license on your site.
    Let me know if you have any further issues.

    #67107
    James Pilgrim
    Participant

    Hi Anna,

    I have now been able to activate the key, thank you for your help!

Viewing 5 posts - 1 through 5 (of 5 total)
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